Impossible to enable protection against vibration HDD

I disabled the protection against vibrations and it cannot activate again. I consulted with utilities and the screen to turn on is grayed out.
I called Toshiba support and they told me to restore to an earlier date. Any date, I chose, I have an error message whenever I try to restore.

Any suggestions?

Hello

I assume you are talking about HDD Protection Utility.
In my opinion, you must remove the system installation tool.
Should consult the European driver of Toshiba page and must download and install the HDD Protection Utility.
Then restart the laptop and check this tool works.

Good bye

Tags: Toshiba

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