Impossible to use Creative Cloud Desktop

Dear Adobe

I only use acrobat and Fireworks, they work well

but

today I need to install a different app (AU) but when I click on CC icon in the Systray, it appears like this

Capture1.PNG

There is a unknown floating box that I can't click anything, when I press Enter the CC Office closed.

so... I try to uninstall

but this back like this and the application is not uninstalled

Capture2.PNG

OK, try to reinstall but also...

Capture3.PNG

so no way I can do...

Please, help me use CC Desktop.

I am now using Windows 8.1

my CC installed when I use Windows 8

another computer (at home) with the same account can use normally

Thanks in advance

@thanyakij.

http://forums.Adobe.com/message/5484303#5484303

Tags: Adobe

Similar Questions

  • Download PS CC without using Creative Cloud Desktop?

    Download PS CC without using Creative Cloud Desktop?

    Because my CC is stuck on the loading wheel, why keep going in circles, I tried all of the solutions I found on the internet but nothing changes!

    Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

    If you follow the 7 steps you can directly download a free trial here: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

    If you have a problem from the download, you follow the 7 steps, or your browser does not accept cookies.

    the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).

    failure to obtain this cookie translates into an error page displayed after clicking on a link on prodesigntools.com or initiates the download of an incorrect (e.g., current) version.

  • Impossible to use creative cloud - said treatment orders (edited by mod...)

    orderd just the package of creative cloud. It says "processing order, it may take a few minutes." Its been 30 min. something wrong or could take all day?

    I read that it will take as much as 24 hours for a purchase to show your Adobe account

    Your subscription to cloud shows correctly on your account page?

    https://www.adobe.com/account.html for subscriptions on your page from Adobe

    If you have more than one email, you will be sure that you use the right Adobe ID?

    .

    If Yes

    Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

    -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, Adobe support... you need Adobe personnel to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

    -Select your product and what you need help with

    -Click on the blue box "still need help? Contact us. "

  • Impossible to use creative cloud in new Mac after you use the Migration Wizard

    I used Migration Assistant to set up my new Mac (new computer is a retina MacBookPro; so was the old computer). I couldn't open any of my CC applications. When I open Creative Cloud Desktop App is completely empty (no tab for applications, fonts, files, etc. - no way to install or update applications). I uninstalled creative Cloud and reinstalled (several times), but got the same results. I also deleted all files application for CC applications than ever with the Migration Wizard of the cam.

    Any ideas?

    Thank you

    Mac migration does not always work with cloud programs

    Uninstall... to run vacuuming... Restart your computer... Reinstall

    -http://helpx.adobe.com/creative-cloud/help/install-apps.html

    -using the vacuuming after uninstalling and before reinstalling will usually help

    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Impossible to use creative cloud, how do I manually download software?

    Hello, I work in my business COMPUTING and creative cloud does not allow on our network.
    I need the media encoder without creative use Cloud setup files.
    Can you please give me a download link?
    Thank you

    We gona use another software.

    It is difficult to get the files from the installation with this creative cloud now.

    I'm wasting my time here

  • Impossible to download Creative Cloud Desktop

    I disabled my CC subscription to move to another machine. I am connected in the new machine and the Adobe Web site. I recognize my login but offers no possibility to download the desktop CC tool so I can reinstall the suite - it offers only to begin a trial. I don't want to start a trial I want to download the product. How to CC desktop?

    Hi William,.

    Please check the help below document:

    Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

    Kind regards

    Sheena

  • Cannot connect using Creative Cloud Desktop (Bug)

    Whenever I get my login and my password, the application of office says "you have been disconnected" and brings back me to the login screen. He always goes in a loop like this for. I am sure that my login and pass are correct.

    I want to connect to get auto-updates on applications and easy access to all Cloud applications. Thanks for any help, tried everything including uninstalling and reinstalling.

    Hi Modus21

    Please uninstall the desktop application and follow the steps below:

    Delete the file opm.db.

    1. Navigate to the OOBE folder.
      Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
      Mac OS: /Users/ [user name] / folder/Library/Application Support / Adobe / OOBE
    2. Delete the file opm.db.

    Redownload the app desktop cloud creative https://creative.adobe.com/products and the connection.

    Concerning

    Akshay

  • I am using Windows 8.1 and I just installed Creative Cloud Desktop but whenever I try to open a session then sign

    I am using Windows 8.1 and I just installed Creative Cloud Desktop but whenever I try to open a session then sign

    I tried logging in and out and reinstall but still fails to connect

    Contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud Desktop cannot be installed. Have run as administrator, uninstalled, used Adobe Cleaner

    Windows 7 64 bit home edition - Creative Cloud desktop looks like it is install, gets 90% of the way through the status bar and then get the message that it "do not install" with no reason given.  Running as an administrator, uninstalled and reinstalled as an administrator. Again uninstalled and run Adobe Cleaner, removed from Photoshop CS5 and tried again to install, but the result every time is the same.  I turned off my internet security, use a LAN connection instead of wireless and once again, the same result.   I have a desktop for Adobe Creative cloud icon, but it will not lance. I went to the file manually and still once, both work regularly and as administrator and nothing happens, not even an error message.  I tried the download to another drive and then try to install from there and I tried to install Chrome and IE 9 and nothing seems to make a difference. Help, please.  I spent all day yesterday on it and I need to go to work.

    Yes, Jeff, you're right, I forgot to mention this step, but I have renamed the OOBE in both places, the Common\Adobe files and the local\Adobe file.

    After 3 hours of work with the Adobe support online chat, we finally found a solution.  In addition to all the other procedures, mentioned (CC of uninstall, run Adobe CC cleaner options 1 and 3, then by removing the OOBE files, restart the computer, verify any task, services or processes with Adobe running using the Task Manager) I had to create a nonadministrator user to Windows and install the program under that user.  Finally it worked.  I hope this helps someone else.

  • I'm less than 2 weeks in my DW of the trial and I need to re - install the creative cloud Desktop App. It will start the download, then just disappears...

    I'm less than 2 weeks in my DW of the trial and I had to restore my computer (PC) due to a software conflict.  I went to re - install the creative cloud Desktop App and it will start downloading and then just disappears... I have no problem the first time around. I tried to restart my computer, turn off the firewall, etc. Did the same thing. Help, please. I would like to end my trial.

    Temporarily disable the firewall.

    Step 1:

    Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".

    Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.

    Step 2:

    Navigate to C:\Program Files (x 86) \Adobe.

    Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]

    Impossible to remove? Rename it to Adobe Creative Cloud centenarians.

    Step 3:

    Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

    Type below command and press the enter"" key.

    AppData

    Then go to the Local > Adobe.

    Open the Adobe folder and delete folders named AAMUpdater and OOBE.

    Step 4:

    Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list. If you use the Adobe Cleaner CC Uninstaller tool.

    If not in the list, then download and install the Adobe Creative Cloud application and check.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

  • Impossible to update creative cloud

    I have recently subscribed to CC, Lr and PS. I have 2015.6.1 Lr and Ps 2015.5.1.

    I use an iMac recently upgraded to OS Sierra.

    I get notification updates are available, but on opening the creative cloud app it blocks immediately or opens a lower empty screen. On selecting "check for updates app ' on the toothed wheel settings, nothing happens.

    This is a common problem of the Sierra or someone has suggestions?

    Peter

    Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

  • Cannot install Creative Cloud Desktop

    I restored my computer to a previous point, when I installed something, (I think it was something like Visual C++) but when I tried to install Desktop CC, I got this message "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or corrupted"I tried a lot of things, but no matter what I do, I can't reinstall it. What should I do?

    Hi Brodend77761606,

    As you mentioned that you cannot uninstall Adobe Creative Cloud desktop application, I recommend you use the uninstaller available in what follows to remove it:uninstall the Adobe Creative Cloud desktop application.

    Once uninstalled follow "Solution 2" given in what follows a link and then reinstall Adobe Creative Cloud:error "Unable to install" received when installing Adobe Creative Cloud desktop App.

    Let us know if that helps.

  • Adobe Creative Cloud Desktop App closes without any error in the middle of the installation

    Hi all.

    I had a few struggles since this morning...

    Building 30 GB Photoshop file for a large project and could not open the file or any other PSB I built in the course of 5 weeks - went into the rabbit hole problems...

    now, I'm here...

    Impossible to install same adobe Creative Cloud Desktop App to start from scratch. The Setup program closes without so much as an error message. The screenshot is just before the time that the installation of adobe disappears. Very annoying. Someone knows something about this problem?

    I can give more context for how I got here and all the problems, I fell along the path/steps that my work to correct if nobody's got an immediate response.

    I need to get this project finished tomorrow .

    Screen Shot 2016-08-28 at 2.13.18 PM.png

    FYI, ProDesign tools has updated their website. The new installer, ACCCx3_8_0_310.dmg, can be downloaded here, Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

    Kent

  • Missing applications of the Adobe Creative Cloud desktop application tab

    Hi Jeff

    I have the same problem as others here but not of the works of solutions for me. I want Lightroom and paid for it next year.

    It's my creative cloud:

    Creative Cloud.JPG

    My laptop does not system requirements - I had a Lenovo W540 64bits.

    I tried a reinstall of the creative cloud

    I tried installation on the net but he just said 'Lightroom is now downloading' and this continued all night.

    I tried the newspaper one in

    I tried to delete the contents of the OOBE

    So what to do?

    Is it possible to get the installation for Lightroom as a separate download files?

    Could there be a restriction on those apps since what I use on a company computer - and where to check it?

    Thank you

    Martin

    < deleted by the moderator >

    Hello

    It was almost the answer - have talked just to support and they fixed

    Here's what we did:

    Complete all Adobe processes or restart your machine. (if you can't stop, then check that creative cloud is over. And if you don't finish the CIB broker, then it's not serious)

    Go to C: / / Program Files (X 86) /Common Files/Adobe/OOBE/Configs and delete the folder Configs.

    Now open Creative Cloud Desktop Application.

    This will fix the problem.

    Thank you for your answer

  • Adobe Creative Cloud Desktop not charge me

    A few days ago, when the tube came out last program updates adobe.

    I refresh programs that I used to do, spend the day, I opened the creative cloud and I went out load and load and load. I thought it was my internet restart my internet and reopened. And is no longer, I have this problem several days and is not the solution for this. I read in some forums adobe having to uninstall the program and nothing always with this problem.

    I hope to please help me with this problem and I need to open the Adobe Creative Cloud desktop computer. It is worth noting that use windows. concerning

    Hi Victor,

    Please see Troubleshooting FAQ: what should I do if I get a blank white screen, spinning wheel, or my CC application does not open?

    Hope that helps!

    Kind regards

    Sheena

Maybe you are looking for