Creative Cloud Desktop cannot be installed. Have run as administrator, uninstalled, used Adobe Cleaner
Windows 7 64 bit home edition - Creative Cloud desktop looks like it is install, gets 90% of the way through the status bar and then get the message that it "do not install" with no reason given. Running as an administrator, uninstalled and reinstalled as an administrator. Again uninstalled and run Adobe Cleaner, removed from Photoshop CS5 and tried again to install, but the result every time is the same. I turned off my internet security, use a LAN connection instead of wireless and once again, the same result. I have a desktop for Adobe Creative cloud icon, but it will not lance. I went to the file manually and still once, both work regularly and as administrator and nothing happens, not even an error message. I tried the download to another drive and then try to install from there and I tried to install Chrome and IE 9 and nothing seems to make a difference. Help, please. I spent all day yesterday on it and I need to go to work.
Yes, Jeff, you're right, I forgot to mention this step, but I have renamed the OOBE in both places, the Common\Adobe files and the local\Adobe file.
After 3 hours of work with the Adobe support online chat, we finally found a solution. In addition to all the other procedures, mentioned (CC of uninstall, run Adobe CC cleaner options 1 and 3, then by removing the OOBE files, restart the computer, verify any task, services or processes with Adobe running using the Task Manager) I had to create a nonadministrator user to Windows and install the program under that user. Finally it worked. I hope this helps someone else.
Tags: Adobe
Similar Questions
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We encountered the following problems: creative cloud desktop cannot be installed. (Error code: 1).
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I download creative cloud but I can't open it, it gives me a massage ' we encountered the following problems: creative cloud desktop cannot be installed. " (Error code: 1) ".
Hi Wojood,
You can follow the article: error: "unable to install". Creative Cloud Desktop which will allow to get this issue fixed.
Let us know if you face more problems with this.
Thank you
Yann Arora
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I have the Creative Suite 6 Design and Web Premium. The applied Application Manager updates day at CS6 Licanse perpetual products, but did not recognize that I have a new subscription creative cloud for Phoroshop and Lightroom. When you try to install Creative Cloud Desktop, the installation fails with no further details other than the above error message.
System 8.1 Win, 3770 Intel Quad Core CPU, 32 GB memory, 2 Toshiba 3 to drive HARD SATA 3 configured as RAID 1. . System works CS 6 no problem. Having disabled the Antivirus and firewall, cleared the cache on IE 10, closed all browsers after CC Office starts to download. CC Office does not appear in the win 8, but appears on the PC in Program Files (x 86), but I do not see an executable.
Have also tried to download Creative Cloud Desktop as a stand-alone (www.adobe.com/go/adobecreativecloudapp) and also by downloading Photoshop CC as data indicate any product downloaded will install the CC Office.
CreativeCloudSet - up.exe exists on PC and properties are 2 775 KB of size. Performing the installation of the application on PC yeilds results - product downloads and does not install.
The error block is the installation of Adobe (top)
Message body, we encountered the following problems:
Cannot install creative cloud office
Appreciate any assistance.
Hi BillC29,
Welcome to the community,
Try these steps and let us know if it helps:
- Download and run the creative cloud cleaning tool: http://www.adobe.com/support/contact/cscleanertool.html
- Run the creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
- Once done rename OOBE folder these places to OOBE.old
Windows: C:\Program Files (x 86) \Common Files\Adobe
C:\Users\ (UserName) \AppData\Local\Adobe
- Restart Windows
- Download Creative Cloud via https://creative.adobe.com/products/creative-cloud
- Launch the creative cloud.
-Pierre
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Creativ-cloud desktop cannot be installed. (Error code 1)
Anyone know what this means error?
Error code 1: "unable to install". Creative Cloud Desktop: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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Creative cloud desktop cannot be installed on MAc OS x 10.8.
My creative cloud office could not install on MAc OSX 10.8.5
Hi Itisja,
Try these steps and let us know if it helps:
- Download and run the creative cloud cleaning tool: http://www.adobe.com/support/contact/cscleanertool.html
- Run the creative Cloud Cleaner tool and choose option 3 and then option 1 to complete the cleaning process.
- Please rename OOBE folder these places to OOBE.old
MAC: Macintosh HD > library > application support > Adobe > OOBE
- Go to creative.adobe.com-> Download Center-> download creative cloud
Thank you!
Ankit
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Can't seem to get Creative Cloud Desktop application to install on Mac running Yosemite.
Error message states: "we encountered the following problems: creative cloud desktop cannot be installed." (Cod d'erreur: 1) ". What is the solution? I am also having a problem downloading Adobe Acrobat Pro XI. He asks me to choose an application to download the file.
A chat session where an agent can remotely look inside your computer can help
Cloud creative support chat (all creative cloud customer service problems)
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Creative Cloud Desktop, can't install
Creative Cloud Desktop, can't install
I went through my computer file by file and wiped out any line with just Adobe Manager, including the Manager of CS_PS3 and then signed as a Director of Internet Explorer and he won in a dozen installation is complete after a total where he got 2/3 the way through until I got the failure to install message
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It was supposed to be just a simple process, but stubbornly fails each try.
On Mac, you can watch on your activity monitor and close the suspension process.
After that, restart your computer and install the desktop creative cloud application.
FAQ: How to download and install the Adobe Creative Cloud Desktop App?
FAQ: How to download and install creative cloud applications?
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Adobe Creative Cloud Desktop does not install
Hello
I'm trying to install the trial version of Adobe Creative cloud on my Mac (10.9.5). When I run the installation of creative cloud, it shows "download Creative Cloud desktop" and then stops with the error message 'that we met following issues: Installer could not create a critical file. Please try to reinstall. (Error code: 44)'.
Here's what I've tried so far:
(1) try again produced the same result.
(2) try the installation of my admin account gives the same result.
Other info:
(1) The machine has a copy under license of Adobe Creative Suite 5.
(2) I have already installed a trial of CS6 but have since withdrawn that go CC place.
3) deletion of the CS6 trial by the uninstaller failed - I had to remove the components manually.
Does anyone have an idea what could be the problem? Very frustrating because I need start using CC as soon as possible and buy a subscription.
Best regards
Tim
Hi Jeff,
I came to the same conclusion, but the permissions problem was like hunting the needle in a proverbial haystack. I don't think using a temporary directory as you suggested is a solution because the user has no control over the installation program is where to install the files.
In the end, I did as follows:
- Manually deleted all my internal drive Adobe products and cleaned cache, support for app files and preferences (BTW, which did not allow the installer to not work).
- Clone my external HDD internal SSD drive.
- Formatted my internal SSD drive.
- Re-installed Mavericks 10.9.5.
- CC Desktop successfully.
- Shot all my stuff on my internal SSD from the external hard drive using Migration Wizard.
It took some time, but now everything works as it should.
Problem solved!
Tim
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May I know where can download creative cloud desktop offline application install?
all I know creative Cloud desktop application obtained offline Installer, and I know where I can download?
because of my internet speed of slow super House... unable to download and install it.Hello
Please follow the steps below to download offline Installer
For Mac
1) click on this link https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html
(2) open a new tab in the same browser, and then click
3) http://prodesigntools.com/trials2/AdobeProducts/KCCC/1/osx10/ACCCx3_5_1_209.dmg
For windows
1) click on this link https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html
(2) open a new tab in the same browser, and then click
3) http://prodesigntools.com/trials2/AdobeProducts/KCCC/1/win32/ACCCx3_5_1_209.zip
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I still can't install desktop application creative cloud on my mac running Yosemite 10.10.1 it will download the dmg but will stop the installation process at halfway through the status bar displays installation then disappears to the halfway point - I used the creative cloud cleanser and tried to install it as a new user admin does not work - I was able to install the desktop application creative cloud on my Mac pro that uses OS X 10.9.5 (and will install Creative cloud apps) two machines have similar programs.
Hi Steven,
Please refer to the threads below where this issue has been addressed:
installer of creative cloud disappears
Re: Installer of Creative cloud disappears during installation
Kind regards
Sheena
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Re: Adobe Creative Cloud Desktop does not install
Hello Jeff,.
I am Emmanuel. One of my clients is to have 35 licenses of adobe software. In what it is to have 30 licenses of adobe photoshop & 5 licenses of acrobat.
I share with you the bEinf are needs and concerns:
- An administration Console local on LAN Server Machine where the allocation and deallocation of Photoshop licenses to users and computers can be made.
- Adobe Photoshop installation on several machines and licenses can be assigned and evacuated centrally by admin according to the directions for use of the network and rotation.
- Required for each license of Photoshop usage report
- We should be able to move the licenses within the local network.
5 if licensing and usage can be served by users without intervention from the IT
Is it possible in the creative cloud adobe to put in place above the customer's requirements. I ask that you many want to share us adobe email support so that we will also share this request for them.
Expected a positive response from your side and thanks in advance.
Kind regards
Yoya
Hi Emmanuel,.
You need to specify your needs. The Adobe Creative cloud for the team and the company provide a dashboard to centralize to manage licenses. You can assign the Adobe license to your dashboard user and revoke at any time of a COMPUTING machine. Please see the article below for more information on this.
The creative team of cloud: http://www.adobe.com/creativecloud/buy/business.html
Brightcove Creative enterprise: enterprise software | Adobe Creative Cloud for business
Hope this helps you.
Thank you
Ashish
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Creative Cloud Desktop App wont install on my Win 7
Hello
I tried to install the CC Office on my computer all day today, but it doesn't seem to work. I deleted the cache and I tried to run the application in safe mode, too, but it just doesn't work. Someone at - there a work around for this?
Thank you
Hi *.
Welcome to the Adobe Forum,
Please contact Adobe (case # 0185142334) & getting the problem solved, in the future,.
You can check the following thread: http://forums.adobe.com/thread/1326073.
Kind regards
Baudier
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Creative Cloud Desktop shows installed Lightroom when it is not and will not upload.
I bought and installed 6 Lightroom before realizing that there was no update as with Lightroom 2015. I uninstalled Lightroom 6 then bought a subscription to Creative Cloud with Lightroom and Photoshop. When I download Creative Cloud Desktop, it opens saying that Lightroom is up-to-date, even if I uninstalled version 6. I can't Lightroom CC to download since Creative Cloud Desktop think it is already installed. Any ideas on how to overcome this barrier?
I had already tried these steps and it did not help. In my case I had to uninstall all Adobe products (Flash, Reader, etc.) and rerun the creative cloud cleaner, manually search in my registry for every vestige of Adobe Lightroom and restart before I could reinstall Creative Cloud Desktop and get installed Lightroom.
Thanks for the suggestions John T Smith
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