Cannot connect using Creative Cloud Desktop (Bug)

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• Cannot connect in Creative Cloud Desktop

  Howdy! User of short-lived, first calling time, blah, blah.

  I can't connect to Creative Cloud Desktop. This has happened for at least 3 days. When I enter my username and password (I checked several times - they are correct), I get the circle Spiney of treatment and then this message: "unknown Server error. Login is currently unavailable. We are unable to access your account. Please try again later. "There is a button"try again ". I clicked - rinse, repeat.

  I have:

  1. Uninstalled and re-uploaded and re-installed.
  2. I tried to use Adobe Creative Tool Cleaner (CTACC) cloud.
     1. As the instructions contained in this file delimit: first of all, I uninstalled Desktop. Then I downloaded and opened CTACC. However, I could not clean - because it was not in the list - because I had uninstalled.
     2. Cleaning then reinstalled and tried. No joy.

  If I understand correctly, I can not connect, will expire the license on my computer and I won't be able to use these products - where I make my living.

  Please help as soon as possible.

  Thank you!

  Best,

  Ian

  p.s. - 2009 MacbookPro, 8 GB of ram, 2.8 Ghz Intel Core 2 Duo

  Very well!

  I'm in--used the following procedure from this page: http://forums.adobe.com/message/5419167

  If you are unable to connect to the creative connection of cloud, but there is no error message please try, follow these steps:

  1. exit creative Cloud and Adobe Application Manager connection (if it is running).

  2 delete your opm.db file location:

  Windows - c:\Users\<>

  Mac -to/Users / / Library/Application Support/Adobe/OOBE/opm.db

  3 restart the connection creative cloud. You will be asked to log in again.

  It's #25 post, about 2/3 down the page.

  I consider this closed, for now.

  Thank you!

• Download PS CC without using Creative Cloud Desktop?

  Download PS CC without using Creative Cloud Desktop?

  Because my CC is stuck on the loading wheel, why keep going in circles, I tried all of the solutions I found on the internet but nothing changes!

  Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

  If you follow the 7 steps you can directly download a free trial here: Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

  If you have a problem from the download, you follow the 7 steps, or your browser does not accept cookies.

  the most common problem is caused by failing to meticulously follow the steps 1, 2, and/or 3 (which adds a cookie to your system, allowing you to download the correct version of the adobe.com site).

  failure to obtain this cookie translates into an error page displayed after clicking on a link on prodesigntools.com or initiates the download of an incorrect (e.g., current) version.

• Cannot connect to creative cloud

  I am unable to connect to the creative cloud. When I click the icon at the top of my screen, the attached picture is what I see. I'm not even to click in each box to enter username or password. Any help would be appreciated!

  

  Hi Alexis,.

  I hope that you tried different browsers & deleted the cookies & cache too.

  You can try the Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

  You can contact support for this issue through https://helpx.adobe.com/support.html#/top_products .

  Concerning

  Stéphane

• Unable to connect to Creative Cloud Desktop

  When I sing it I get a notification that says "you have been disconnected.

  I changed my password and uninstalled creative cloud desktop and reinstalled and the same thing. I'm not ti uninstall applications like photoshop and first and have the same thing happen. PLEASE HELP SOMEONE...

  

  Hi Mazariego24,

  Please follow this step to solve the problem.

  If please access this location and rename the folder in OOBE OOBE.old

  Windows:

  C:\Users\User name\AppData\Local\Adobe

  Once done please relaunch the CC desktop applications and try to connect.

  Please let us know if it helps.

  Kind regards

  Abhijit

• Cannot install Adobe Creative Cloud Desktop

  Hello

  I'm trying to install "Adobe Creative Cloud Desktop", every time I get an error Code n ° 1.

  After runing, the "AdobeCreativeCloudCleanerTool" the problem is the same.

  Error code 1: "unable to install". Creative Cloud Desktop: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

  https://forums.Adobe.com/message/7533806

• Cannot log into Creative Cloud Desktop app (only accepts no not my correct password)

  I have connected to my creative cloud online in order to double check my credentials and I was able to do (so to be able to write this in the Adobe Community). But earlier my Desktop Creative Cloud app will not let me login and I can no longer use Adobe products without being loged in.

  It says the following: creative cloud wants to make changes. Type your password for this purpose".

  I type my password (I know is correct) and the box does not accept. This message continues to appear on my desktop after pressing cancel.

  Phone adobe support is horrible, I was dealing with the problem before 7:00 pm PST and tried to call to talk to someone but had muisc play for 30 minutes without response. I then called the other technical support line to find the support Office is closed at 19:00:00 PST (well after I called) I then called cloud Creative line of support and know that they close at 05:00.

  I have a major InDesign problem as problem of support as well, because keep crashing before discovering that I can not connect to my creative cloud note. Worse, I have to present a layout of the 100 page book tonight to my printer my deadline.

  Can someone PLEASE HELP as soon as possible, I HAVE NO IDEA HOW to SOLVE THIS PROBLEM, YES I HAVE ALSO RESTARTED MY COMPUTER.

  Finally, I can still do a uninstall and re - install without the desktop application accepting my password, so I'm super no chance at this stage.

  Thank you

  GARY

  It says the following: creative cloud wants to make changes. Type your password for this purpose".

  This screen is your operating system OS X asking your computer password to make the necessary changes.

  It of the Mac mechanism to authenticate if you are the Admin user or not.

  

  You enter your Mac, not your creative cloud password password?

  http://forums.Adobe.com/message/6276186

• Cannot connect to creative cloud App

  I can't connect to the creative cloud app, everytime I try, it appears upwards. I can connect online (via my browser) very well, but the app on my desktop does not work.

  Sign by sign in http://forums.adobe.com/thread/1450581?tstart=0 can help

  - and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  - and the "loopback" https://forums.adobe.com/thread/1504792

• Cannot sign in Creative Cloud Desktop App?

  When I try to connect I get "Adobe ID and password do not match." Please try again. ' When I go to the adobe Web site it lets me connect very well. But when I try to connect to the app it does not accept my password. I even tried to change, still does not accept. I tried to do the forgotten password thing, but the email from adobe will never send. Please help

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Cannot install the creative cloud desktop application

  Yes. Something is very wrong with the installation process when after only 5 attempts to install creative cloud, the installation program Adobe has once again stalled. I tried first, she for at least 3 hours.

  I'm on OSX El Capitan. MacBook Pro

  I shouldn't really "must read carefully the notes of troubleshooting and restart my computer." It should work.

  Very frustrating.

  Problem solved then. It took shape about 40 minutes, while I put the remote control from my laptop to a techno from Adobe. It turns out that he had to create a new root/user profile. Something to do with InstallID not allowing the process to continue.

  Large. So here's a suggestion: write some if/else statement in your installation code - if the process is blocked by InstallID, pop that says something to the effect that you (the user) have the same install rights that the person who installed your other Adobe applications, so create a new root with full administrator rights profile and install creative cloud it sends an alert. Then return to your usual profile.

  Sound good? If you had given me this message yesterday morning, I know that I would be much happier than I am now, after having lost a few hours trying to resolve this issue.

• Cannot connect to creative Cloud (for updates)

  When I login, I get message "You have been logged out."

  I tried several times with the same results.

  Help?

  Hello!

  Try solution 2 here:

  http://helpx.Adobe.com/creative-cloud/KB/AAM-lists-removed-apps-date.html

  I had the same problem and deleting file OPM helped.

• Impossible to use Creative Cloud Desktop

  Dear Adobe

  I only use acrobat and Fireworks, they work well

  but

  today I need to install a different app (AU) but when I click on CC icon in the Systray, it appears like this

  

  There is a unknown floating box that I can't click anything, when I press Enter the CC Office closed.

  so... I try to uninstall

  but this back like this and the application is not uninstalled

  

  OK, try to reinstall but also...

  

  so no way I can do...

  Please, help me use CC Desktop.

  I am now using Windows 8.1

  my CC installed when I use Windows 8

  another computer (at home) with the same account can use normally

  Thanks in advance

  @thanyakij.

  http://forums.Adobe.com/message/5484303#5484303

• Cannot install Creative Cloud Desktop

  I restored my computer to a previous point, when I installed something, (I think it was something like Visual C++) but when I tried to install Desktop CC, I got this message "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or corrupted"I tried a lot of things, but no matter what I do, I can't reinstall it. What should I do?

  Hi Brodend77761606,

  As you mentioned that you cannot uninstall Adobe Creative Cloud desktop application, I recommend you use the uninstaller available in what follows to remove it:uninstall the Adobe Creative Cloud desktop application.

  Once uninstalled follow "Solution 2" given in what follows a link and then reinstall Adobe Creative Cloud:error "Unable to install" received when installing Adobe Creative Cloud desktop App.

  Let us know if that helps.

• My adobe id is '&lt; deleted by the moderator &gt;"but when I try to connect to creative cloud it shows"&lt; deleted by the moderator &gt; ". so I can't connect to it. What should I do?

  

  Hello

  Please see wrong address to connect to Creative Cloud Desktop, how to pass to my e-mail?

  Hope that helps!

  Kind regards

  Sheena

• Creative Cloud Desktop cannot be installed. Have run as administrator, uninstalled, used Adobe Cleaner

  Windows 7 64 bit home edition - Creative Cloud desktop looks like it is install, gets 90% of the way through the status bar and then get the message that it "do not install" with no reason given.  Running as an administrator, uninstalled and reinstalled as an administrator. Again uninstalled and run Adobe Cleaner, removed from Photoshop CS5 and tried again to install, but the result every time is the same.  I turned off my internet security, use a LAN connection instead of wireless and once again, the same result.   I have a desktop for Adobe Creative cloud icon, but it will not lance. I went to the file manually and still once, both work regularly and as administrator and nothing happens, not even an error message.  I tried the download to another drive and then try to install from there and I tried to install Chrome and IE 9 and nothing seems to make a difference. Help, please.  I spent all day yesterday on it and I need to go to work.

  Yes, Jeff, you're right, I forgot to mention this step, but I have renamed the OOBE in both places, the Common\Adobe files and the local\Adobe file.

  After 3 hours of work with the Adobe support online chat, we finally found a solution.  In addition to all the other procedures, mentioned (CC of uninstall, run Adobe CC cleaner options 1 and 3, then by removing the OOBE files, restart the computer, verify any task, services or processes with Adobe running using the Task Manager) I had to create a nonadministrator user to Windows and install the program under that user.  Finally it worked.  I hope this helps someone else.