Impossible to validate your subscription to Muse from Adobe

When I started my Muse today, that's what he told me:

Impossible to validate your subscription to Muse from Adobe

We were not able to validate your Adobe Muse subscription for a period of time. Connect to the Internet to continue using Adobe Muse.

I have a subscription valid creative cloud. While I've been with muse since it was released, I added to each update. I connected the creative cloud. I am the admin on my computer, although I had problems with admin with adobe products in the past. My computer runs windows 7 64 bit. I tried uninstalling muse and then re - install with the application manager Adobe, which I'm connected to.

What should I do for my work as a Muse. Help, please!

Please delete the files "MBLStore" and "OOBE" found in

on Mac: / Library/Application Support/Adobe

Windows XP: Settings\Application Adobe application

on Windows 7: \AppData\Local\Adobe

and delete the file "AdobeMuse" in

on Mac: /Library/Preferences

Windows XP: \Local

on Windows 7: \AppData\Roaming

Then launch Muse. It will go through the first launch experience to ask for the language of the INTERFACE, AdobeID, etc..

If there is no change in behavior, please try to access:

https://na1mbls.licenses.Adobe.com

If you do not have to this site there may be a firewall or other software blocking the connection. Muse should be able to reach this URL https and 3 others to complete and control the process of subscription/trial.

If you can view the page at this URL, and then send the file PDApp.log

on Mac: /Library/Logs/PDApp.log

on Windows 7: \AppData\Local\Temp

to [email protected] as well as a link to this topic. Thank you.

Tags: Adobe Muse

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