Incompatible error Photosmart 2575 color cartridge

Hello

I'm trying to settle a problem with printer Photosmart 2575 of my daughter.

Operating system: Windows 7 64-bit

Printer: HP Photosmart 2575 (Malay), MY65N1119Q, Q7211L

She needed a new color cartridge and was sold a 344 HP cartridge, who had told him was compatible with his printer and cartridge replaces the original 342. The problem is rejects him by saying that it is NOT compatible with the Photosmart 2575 printer cartridge. I checked online and note HP 344 cartridge IS compatible. I followed the suggestions on the help page, IE. re-installed the cartridge, cleaned the contacts of the cartridge, etc. without result; the printer always reports that the cartridge is not compatible.

Replacement of the original cartridge (empty) the printer reports everything in order and try to print. Of course print documents of W & B is very good with the place empty color cartridge.

Everyone knows about this problem?

Does anyone know if there is a updated firmware for Photosmart 2575? If it is available I have not found it.

I have to say that I'm pretty bummed. at nearly £ 30 once, it's an expensive way to discover the recommended HP print cartridge does not work!

Hi Nermski

Following the advice of HP, I returned cartridge of my daughter to them for a refund. Maybe you should contact them also?

Tags: HP Printers

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