InDesign CC says 'Trial expiré' even if I already paid for annual subscription Plan

Hello

Anyone encountered before? I downloaded a trial version of InDesign CC and after the expiry of the trial period, I bought an annual Plan (monthly payment). I got the email that the payment has gone through successfully. My Adobe account page, I also see that I now have the subscription to InDesign CC.

But I still can't use the app. He continues to say "trial has expired". And when I clicked that, it gives me a message: "we couldn't find Adobe InDesign CC subscription associated with this Adobe ID 2015."

Contacted the Adobe Support via Chat which is very frustrating. I was told there's a team working on this file in offline and back within 2 working days.

I uninstalled and reinstalled but still does not.

I have a project to complete. Any help from you guys is very appreciated.

Thank you!

Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

- and Troubleshooting FAQ https://forums.adobe.com/thread/1962238

- and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Tags: Adobe

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