InDesign CC says 'Trial expiré' even if I already paid for annual subscription Plan
Hello
Anyone encountered before? I downloaded a trial version of InDesign CC and after the expiry of the trial period, I bought an annual Plan (monthly payment). I got the email that the payment has gone through successfully. My Adobe account page, I also see that I now have the subscription to InDesign CC.
But I still can't use the app. He continues to say "trial has expired". And when I clicked that, it gives me a message: "we couldn't find Adobe InDesign CC subscription associated with this Adobe ID 2015."
Contacted the Adobe Support via Chat which is very frustrating. I was told there's a team working on this file in offline and back within 2 working days.
I uninstalled and reinstalled but still does not.
I have a project to complete. Any help from you guys is very appreciated.
Thank you!
Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial
- and Troubleshooting FAQ https://forums.adobe.com/thread/1962238
- and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
Tags: Adobe
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Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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