InDesign CS5: Configuration Error (error 5)

I installed Premium CS5. When I try to start InDesign CS5, I get this error: "Setup error. Please uninstall and reinstall the product. If this problem persists, please contact Adobe technical support help and mention the error code displayed at the bottom of the screen. Error: 5 http://www.adobe.com/support/'.» It looks like this:

Screen shot 2010-06-01 at 9.21.01 PM.png

I uninstalled and reinstalled. It did not help; I had this same error again. I went to the Adobe support page and found nothing useful. According to me, he says "contact Adobe technical support", but I try my best to address this issue on my own before arriving in the support queue.

Does anyone else have this problem?

It may be related, maybe not when I try to run Photoshop CS5, leads to the activation of the 30 day trial screen. This, despite the fact that I have entered my serial number for subsequently, installing it. If I put the serial number in the activation screen, it rejects as invalid for the product (from what I read, it must be accepted... a document here on the site Web of Adobe said any application in the suite should accept the serial number now). I know that the serial number is good because it works on my other machine (it was installed fine and works on my desktop, and it comes to the laptop I'm trying to get to work). InDesign, Photoshop and Bridge are the only products in the suite installed on this machine. Bridge works fine.

Any help would be most appreciated!

@Peter,

In this case, the error 5 is a mistake of the AMT at the launch, not the file error corrupt you are thinking. Very likely, there are some incorrect or missing data in the files of database AMT (PCD/Caps), and using the script Clean latest CS5 to remove just the CS5 product data, then reinstlalling, would solve the problem. I'm in offline communication with Michael to help him try this.

See you soon!

Matthew

Tags: InDesign

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