Insect caught in the monitor u2414Hb and support is a disaster. No service tag

First of all the question I seek to solve. A small insect, probably a fly has managed to make its way into my monitor in any way. It became lodged between the Panel and an outer layer or in the Panel and quickly dies. And has been stuck in place for more than a month. Attempts to dislodge without disassembling the monitor failed.

Now, AFAIK disassemble the monitor to clear it will void the warranty and risk of damage to the screen so I prefer to avoid. I decided to contact the Department of support or guarantee dell to see if we could do something on this end.

The monitor was purchased new from NewEgg.com on 01/01/15, with an indicated 3 years manufacturer's warranty. So, it should always be in the manufacturers warranty period.

Although none where Dells website, or via their telephone system you can contact the technical support or departments without a number of warranty service. My monitor does not have a serial number, and Dells own materials state clearly that stand-alone monitors sold prior to 2016 (like this one, in 2015, has bought manufactured 2014) do not always have a service key.

I tried every number on my monitor and its box, both online and telephone assistance. A number search as a service on the Web site key (but not with the telephone assistance) and appears as a system of office since 1997.

Telephone service has been terrible. Repeatedly asking a service key, even when I explained that I don't have not one. Repeatedly ask me about Dell computer system I bought it, despite my clear statement that my problem was equipped with a screen of stand-alone and that I was not the owner of a dell computer system. Repeatedly asking me a Dell order number, despite my stating clearly it was not purchased from Dell, but bought new from newegg.com. Repeatedly telling me to contact the seller (newegg) to some how get help as a guarantee of the manufacturer. They told me a serial number was unnecessary because millions of people had bought monitors with this serial number. As if this makes no sense at all. I was told that a product model could be used to find what product I was calling about. I was told no numbers appearing on my device, or on its original packaging (that I kept) could be found in any system. I was transferred to several operators in several services all followed the same scenario and giving the same spiel on the * service tag. Before an operator involved, I've been dishonest and has asked for my phone number. All this despite the pages of Dell support stating clearly that some of their products do not have a key support.

It does not appear to be process at all to deal with Dell products manufactured and sold without this little number that supposedly so critical. Dell apparently cannot do anything with the model # and # series uses all manufacturers in the world.

. Exactly how to make contact with the service the customer without a service key.

And can do something about the dead bug that introduced itself in the center of my screen as a brown spot little? Or am I stuck risking the destruction of my monitor with a canceled warranty? It doesn't make sense that a bug should be frankly worm its way between the layers of the screen.

Monitors without a number of service purchased from resellers (Amazon, Best Buy, Buy.com, cost Co, Wal-Mart, Sams, other boutique online, eBay, etc.)
* Based on the start date of monitor 20 digit PPID number code, Dell will guarantee the monitor for 3 years for most monitors. There are exceptions (S2340M, S2340L, etc.) who had only 1 year warranty.
* You must contact the Support of your country (1-866-618-2044 USA) by telephone. Tell them to open only one internal Dell Oracle knowledge Information Centre
* In the search space, they should enter PNP13081, and then click search. This opens the article,
"Replacement for the monitor Dell and procedure policy - political international Dell. They should read scenario 7

Scenario 7 =.
Discussion: The customer is unable to provide a Dell order number or monitor the Service tag number. The only information that the client has are the PPID 20 serial numbers for the monitor.
 Warranty: date 3 years from manufacturing monitor integrated in the PPID number 20 digits
 Replacement procedure: Implement the replacement of screen against the dummy tag

* You would provide the following representative data if you need a replacement monitor in this 3-year period:
Brick or shop online address and a copy of Bill of sale:
Monitor model:
Monitor 20 digits alphanumeric serial number PPID:
[Your]
E-mail address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Question:
Performed troubleshooting:
Monitor the done Factory Reset
Watch chess self-test Diagnostics and integrated
* Post more troubleshooting

Tags: Dell Peripherals

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