HH.exe crashes - lost connection to the online help and Support window

HH.exe crashes - lost connection to the online help and Support window

SYSTEMATICALLY, FOR MONTHS, WHEN I SEARCH WINDOWS HELP I got THE MESSAGE.

"You have lost your connection using Windows and Support website. . Try to connect again. "
 

Windows Error Reporting shows several times:

  1. HH.exe hangs and does communicate with Windows
  2. MsSearch TerminateProcess & #x000d
  3. ApphelpSoftBlock & x000d #.

I have no problem connecting to Windows Web sites otherwise or to other sites on the web.

Can someone tell me how to fix this?

(I'm running VISTA 32 bit)

Hello

 
This behavior is caused by a corrupted or damaged HH. DAT file.

This may occur if Antivirus or a firewall, you have installed the program it blocks.
http://Windows.Microsoft.com/en-us/Windows7/turn-Windows-Firewall-on-or-off
http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks

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