Install HP does not see the printer in network, Windows DOES. Help!

Hello

I am trying to add my HP Officejet k8600dn to Windows 7 (32 bit) so I can scan, but the HP Installer (add device) can not see the printer. The unit is set up by cable to a switch on my network via an ethernet cable. If I go into the menu "Add a printer" Windows, I can install the printer very well. But I have to be able to scan and I don't know what to do.

Tips on getting functional analysis if the HP software is unable to see my printer? Subnet mask and gateway on the printer are the same for the computer and the printer. I typed the correct IP address in the "Add a device" menu of HP, but he sees not just it. ARRGG!

Thanks for any help!

Hello

I think that there is some confusion because the Officejet k8600dn is only a printer, it is not a multifunction device and does not provide the capability of scanning.

You can find the specifications below:

http://support.HP.com/us-en/document/c01287217

If you have any different model printer, please specify the exact model.

Kind regards

Shlomi

Tags: HP Printers

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