Installation of the extended Playmemories features

I have a hdr-cx210 and that you have installed the Software House Playmemories. However I can't get the extended features to install. I click on the button that says "install features expanded". Then a popup says "Download Installer" at 0% for a second. Then a popup says 'Impossible to download. I tried to reinstall the software, but it does not work. The camcorder is connected to the computer. USB connection is clicked... Connected mass storage is displayed on the screen of the device.

Help, please. I need to edit my videos and can't because it will not install anything beyond the Home Basic edition. Thank you!

Hello
Welcome to the user Discussion forums
Please see this dedicated exclusively to the playmemories troubleshooting guide.
http://support.d-Imaging.Sony.co.jp/www... html? FM = na

If these tips do not help you, please contact support and an agent will walk you help to install and connect remotely to your computer that you have access to internet available when you call.
http://eSupport.Sony.com/us/Perl/suppor... l = HDRCX210

Tags: Sony Products

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