installation of the HP scanning software

Hello

I have a Photosmart 5515 (a 5510 duplex I think!).  I have run windows 8.  Install the driver and I can use the printer as the printer - connected by USB cable.  I can even scan a document in WORD using ALT I P S.  But I can't get the system to install the HP scanning software.  Whenever I try to install using the HP download (file PS5510_1315.exe name), he extracted the file and then asking you to identify the printer.  He does not see the existing driver and it says to plug the printer into an available USB port.  Its already plugged in of course.  It will not allow me to go further.  I tried (I think that (all combinations including the removal of all the softerae of hp on the computer, remove the printer from the Control Panel, unplug the printer and restarting the conmputer to get a 'clean' install.))  All to nothing does not.  I tried every way.  I tried the such HPPSDr as recommended by HP.  When run, it recognizes the printer, talk to the printer, asks if I want to fix scanning and crosses two scans (the printer buzzes far happily) but then comes with the message window titled "HP TWAIN" "HP Photosmart 5510 series is not found."  This is after she has had discussions with the thing!  Within this program of doctor, you can ask to solve printing problems too.  When I take this road all is supposed to be good.

What I am doing wrong - I know that IIT should be simple, but I can't.  Thanks in advance.  John

Hello

Try to run the HP printer below installation wizard by following the steps, don't forget to keep the USB connected before starting the tool:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us&LC=en&JumpID=ex_r4155/HHO/IPG/ccdoc/PIW/&softwareitem=MP-115766-2

If it persists, I would also try a different USB cable, directly connected to your PC and not via a hub or extention, a USB 2.0 and not a USB 3.0 cable and not longer than 2 metres long.

Shlomi

Tags: HP Printers

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