intelligent call management bug

Similar Questions

• intelligent call management

  Hello

  I have a control smart baclight problem and smart calling manipulation works don't no how I can fix?

  smartk backlight works from time to time, depending on how visible is your face, as it won't work all times in areas of night dark or wearing, also after it loses your face it will be off dimm, no matter if we wait once again the unit... One thing to fix and be more precise by the software, not yet tried the automatic response feature.

• Phone to the Call Manager express license

  Dear,

  Is the license of phone required for Call manager express or the license on the bridge of voice enough to operate the phones?

  Kind regards

  A device license is required for phones on CME. Reference numbers

  FL-CME-SRST-5 =.

  FL-CME-SRST-25 =.

  FL-CME-SRST-100 =.

  Aerts.

• Review installed licenses V4.3 cisco call manager

  Hello!

  I have and old cisco call manager V4.3 and I need to review with the licences it has installed, did someone knows how can I get this information from this version? I checked under license of the system, but nothing is there.

  Thanks in advance!

  Kind regards

  There are no licenses installed on versions of windows, you can not get any info from the server. You should review the licenses of the size of the paper.

  Sent by Cisco Support technique iPad App

• Strange problem with call manager and call before all

  Not sure whether this post about unity for or CCM. I will post on both. I have a main number customers dial in. When they call this number and they do not get a response, it passes to a call handler. This call handler has an option of entry of the appellant 3. If they hit option is three transfers to an IP phone on Call Manager who is assigned to the CFA for this cell phone to people. Everything works except when the call is sent to the PSTN it sounds for time and then disconnects. This number can be called directly from the system with no problem. The cause of the disconnection on debugging is the following: because I = 0x80FF - error of interconnection of networks; not specified. Please help if you can.

  I assume you are using version transfers here. You can give it a whirl with supervised transfers?

• Replacement of VG224 in Cisco Unified Call Manager (CUCM)

  Hello

  I'm about to replace some of the access points virtual (VG224) to one of my sites and have a few concerns:

  1. Copy configs of the old to the new VG224 will be sufficient?
  2. What needs to be done on the Cisco Unified Call Manager (CUCM) to complete the replacement VG224?
  3. Should I change the configs in Cisco Unified Call Manager if I change the IP address of the VG224 (VG224 migration to the new voice VLAN)?

  Thank you

  Yahya,

  Hope it goes well...

  V is standing for VOICE, not virtual. Vg224 is gateway224 of voice. The answers for your quastion will be...

  1 - Yes, it is sufficient.

  2 - CUCM administration page > device > gateway > find. Select your gateway, change the mac address (10 digits) of the old appliance with a new one.

  3. with the help of sccp Protocol, CUCM don't care about ip address, it's care only about mac address. If the answer is, NO.

  hope that could help

  Concerning

• HWIC-AP more Call Manager Express?

  It took me some time and many transfers of tftp to finally find an IOS which works very well with the HWIC-AP (wireless access point module) for a router in 2801.

  What I was asking: is there an IOS which supports both HWIC-AP and also includes the Call Manager Express (CME)?

  What feautures would you find using the IOS search engine?)

  Thanks for all the ideas.

  Marc

  Use the IOS 12.4 (2) T1 or later to support the CME and HWIC-AP

• Issue of call manager

  We have a Manager call we use for AA to provide wishes and staff of mailbox access mailbox option and no DDI extension before you send us the receptionist (Call Manager driver Point to the monitoring console). Greeting for office hours and the other for off hours which takes messages.

  We had a request to remove greeting during the hours of office, so the rings call the pilot immediately Point, but always need wishes and message opting for hours.

  I have change the standard greeting of the current record to empty and the option after the salutation is to attempt to transfer to Pilot Point. This kind of work, but I get the system prompt to 'wait while I transfer your call', then a second or two from the Department of health before the Pilot Point rings.

  Any way I can stop the system prompt and the Ministry of health before the transfer so that the caller hears only ringtone? Here's how incoming call:

  RTC Via GW-> CTI Route Point-> Unit-> CM Point of pilot-> Attendant Console user

  TIA

  D

  Check out this thread for more information on how to replace the system with a white prompt we so used to hear you it any longer:

  http://forums.Cisco.com/eForum/servlet/NetProf?page=NetProf&type=bookmarks&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40.ee8253b/1#selected_message

  do not forget that it is not taken in charge of TAC, and the change will be deleted when you upgrade so you don't have to remember to reapply after.

  Not that you can do on the Department of HEALTH it - it is paid by the switch, not the unit.

• order cisco call manager 5.0

  When you place your order call manager 5.0, if you select the

  MCS7835I1-K9-CM50

  HW/SW unified CallMgr 5.0 7835-I1 device, 0 seats

  You have also to order

  LIC - CM5.0 - 7835-I1 =

  License CallMgr 5.0 7835-I1 device

  If you order LIC-CM-DL-1000 =

  CallManager Device License - 1,000 units

  You can also order the licenses of individual phone, for example

  SW-CCM-UL-7912

  Unit for single IP phone 7912 CallManager license

  Yes, you will need each other. MCS7835I1-K9-CM50 is material. LIC - CM5.0 - 7835-I1 = is a software. LIC-CM-DL-1000 = a license for 1,000 units. You can order these from 10 to 1 000 000 units. As indicated in the following link, different model phones consume a different number of licenses of the unit. Individual telephony licenses are also required and usually purchased with a phone.

  http://www.Cisco.com/en/us/products/SW/voicesw/ps556/products_administration_guide_chapter09186a0080531ebb.html

  I hope this helps. If so, please indicate the position.

  Brandon

• SX 20 with Cisco Call Manager

  Dear team,

  If I add the SX20 with Cisco Call Manager, do I need to install the software cmterm - s52010tc6_2_1.cop.sgn the SX20. If this isn't the case, then what I have to do, I can see only administrator external field in my SX20, where I gave my callmanager IP address but it is not save.

  BR

  Hello

  In order to save the SX20 in CUCM you for CUCM version 8.6.2 or later, and your SX20 must be running TC5 version or a later version.

  This file you mentioned, cmterm - s52010tc6_2_1.cop.sgn, is just a upgrade file that you install on CUCM, so that CUCM can update your point of SX20 endpoint automatically. But you can upgrade your SX20 manually using the file s52010tc6_2_1.pkg.

  To get help on how to register to CUCM SX20, take a look at these guides with the name "administer endpoints TC on CUCM". The Guide according to the version of CUCM you run:

  http://www.Cisco.com/en/us/partner/products/ps11424/prod_maintenance_guides_list.html

  I hope this helps.

  Concerning

  Paulo Souza

  My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."

• Cisco Call Manager

  Hi, I want to know whether or not our current phone system uses the CCM? Unfortunately, I know that even with our systems and next thing I know, it's that use us Cisco Configuration Professional utility to configure the phone display names and update the date & time.

  Could someone provide me with the steps to check if we use CCM/CUCM? Sorry to be a beginner.

  Call Manager Express, another acronym which is CUCME - Cisco Unified Communications Manager Express.

  CME/CUCME is function of the router, you can access it via telnet/ssh.

  CUCM can be access through GUI and SSH.

  Kind regards

  Mohammed Noor

• Install experience with CSA 4.01 & Call Manager

  Someone at - he had luck get the Callmanager XML policy file and use with CSA agent install?

  I was not able to find the custom policy referenced in the doc, they was curious to know if anyone has installed the CSA on a Callmanager sever and what results have been.

  Thank you

  Here is the link to get the custom policy. I installed CSA on Call Manager several months ago. no problem so far.

  http://www.Cisco.com/cgi-bin/tablebuild.pl/CMVA-3DES

  Please do not forget to rate answers

  Thank you

  Travis

• What is the procedure of upgrading since version 7.1 of CUCM (MCS Server) call manager to version 10.2 of CUCM (on the server of the UCS)

  Hello

  What is the procedure to upgrade the call manager since version 7.1 of CUCM (MCS Server) to version 10.2 of CUCM (on the server of the UCS), please let me know the steps to what would be the backup procedures and upgrades.

  Concerning

  Gerard

  I suggest reading this guide to make sure that you have prepared your environment to support the first 10.x. The link below also contains the path to upgrade to 10.0 (1).

  One of the ways to do this is:

  1 / apply cooling cop upgrade file on all servers in the cluster.

  2 / upgrade the cluster to 8.6 (2). Make a backup of the cluster.

  3 / build a cluster of servers 8.6 (2) on the virtual machines and assign them the same host name and the IP address of the cluster hardware. (You may need to keep these on a separate network until turn off hardware machines)

  4 / restoration of the backup of the pile of material on the VM cluster.

  5 / upgrade cluster VM to 10.0 (1).

  http://www.Cisco.com/c/en/us/TD/docs/voice_ip_comm/CUCM/upgrade/10_0_1/C...

• Call Manager 6.1 network problems

  I have a problem with my network drops continually calls phones or freezing.  Its States CM low features disabled.  We lose calls, phones are freezing intermittently.

  Here is the hardware configuration: MCS-7828-H3

  Platform Type 7828 3 H

  Series MX282400CM

  OS active 6.1.5.10000 - 10

  RTMT shows opt-out phones, but I don't see all devices lose connectivity with the exception of some packet losses minimal for call manager.  No other error not reported in to any device Cisco syslog for example, ping sent to all major network devices have 0 packets lost over the weekend, but 250 on 20 000 ping on the call Manager server is lost.  I replaced the cables, cords and moved from the ports of the switch with no resolution.

  CPU has never been higher than 24%

  Virtual memory never higher than 30%

  Active and Inactive partitions are 15% of disk space.

  We have a 2nd NETWORK adapter on the server, but I can't configure this 2nd NIC as a stand-alone connection for the call Manager server, than as a failover for 1 NIC.  Does anyone know how to configure this 2nd NIC to host all these servers IP services?  Is there a way to replace the NETWORK card on those servers (not on site and have yet to open this box upwards) or do I have to replace the entire server?

  Does anyone have any other suggestions on where to take my troubleshooting?

  Thanks for all the tips!

  Steve

  Please see below, your right in thinking this could be a faulty network card, cable, I suggest you also to search in your STP configuration.
  

  Error Message RTD-1-ADDR_FLAP [tanks] [dec] base10 relearning / min

  Explanation normally, MAC addresses are learned once on a port. Sometimes, when a switched network RECONFIGURES, due either manual or STP reconfiguration, addresses learned on a port are relearned on a different port.  However, if there is a port anywhere in the switched domain that is loop over itself, addresses will jump backwards between the real port and the port that is in the path to the rear port loop. In this message, [tanks] is the interface, and [dec] is the number of addresses being learned.

  Recommended action determine the actual path (port) to the MAC address. Use the ethernet controller of debugging command EXEC addr the privilege of seeing the other path-port on which the address is redisplays. Go to the switch that is connected to this port. Note that the show cdp neighbors command is useful to determine the following switch. Repeat this procedure until the port is found who receives what it transmits and remove this network port.

  Link to Error Message-RTD-1-LINK_FLAP [tanks] down/up [dec] times / min

  Explanation this message means that too many events from the bottom up link was noticed on this interface: [tanks] is the interface, and [dec] is the number of times that the link goes up and down. This could be the result of reconfiguring the port, or it might mean a faulty device at the other end of the connection.

  Recommended action if a person is to reconfigure the interface or device across the interface, ignore this message. However, if no one manipulates the interface or device at the other end of the interface, it is likely that the Ethernet transceiver at one end of the link is faulty and must be replaced.

• Call Manager Express ATA187 Firmware update

  Hello

  I recorded with Call Manager Express 9.0 to ATA187 but I have a problem for outgoing calls using DTMF, I tried to put dtmf-relay into the pool of register of voice but without success, so I decided to update the firmware.

  the problem when you go to download page you will find a .zip to the file not as before managing the .zup file and the upgrade of the firmware for the express appeal not found in any document because there is no way to upgrade through phones analgo

  No idea how upgade using any way?

  Hi mrmhar1408,

  You must upgrade the ATA 187 for the latest firmware SIP (9.2.3) using this load file, ATA187.9 - 2-3 - 1.loads. It is in the zip file available on the download section of cisco.com to the ATA-187, the name of the zip file is cmterm - ata187.9 - 2-3 - 1.zip.

  The process of upgrading of the ATA and SIP phones 187 s in SIP via CME are listed here. The process is essentially the same for phones and ATAs.

  http://www.Cisco.com/en/us/docs/voice_ip_comm/cucme/Admin/Configuration/Guide/cmeinstl.html#wp1067416

  Note that you must also have the load the copied file first in memory flash TFTP server, that would be your router CME flash.

  HTH.

  Kind regards

  Stefano.