Internet conection problem in windows 7, window 8 mode connect very well
On my computer, I can successfully connect to the internet when I'm with windows 8, when I go on Windows 7 or Office I can't connect to the internet if I have I go in the menu windows and connect to internet, I have no problem. My internet security installs and runs on the desktop it I can update or install everything new
Hi Richard,
Thanks for the reply.
Use this link to find the model number of the laptop.
http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&docName=c00033108
Once you find the model number, please visit the website of the manufacturer of the other computer and download the latest drivers for the wireless card. Download the driver file and install it on this computer.
We will start your computer in safe mode with network and check if you can access the Internet.
To start in safe mode, refer to the suggestions for the following link:
http://Windows.Microsoft.com/en-us/Windows7/advanced-startup-options-including-safe-mode
If the methods above didn't help, try the following steps:
a. type Cmd in the search to start, right click on command prompt select run as administrator.
b. now, enter each command at a time and press the Enter key
netsh int ip reset c:\resetlog.txt
netsh winsock reset catalog
ipconfig/flushdns
c. type Exit at the command prompt, and then restart the computer.
d. after the reboot, check if still face you this problem.
Keep us informed on the status of the issue.
Tags: Windows
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