Internet connection with creative cloud problem
When I try to download a trial of Photoshop Creative cloud I constantly get an error of no Internet connection (this is not the case). Can anyone help
Solution #1
Check the "hosts" adobe entered into file. If you see entries adobe here follow the below mentioned steps.
1. go to the location of the file "Hosts".
WIN: C:\Windows\System32\drivers\etc
MAC: Go to the menu finder on top > go to files > type '/ etc', press return.
2. move the file hosts on the desktop.
3. open.
WIN: Open it with Notepad.
MAC: double click on it.
4 remove all entries of adobe, that it does not obstruct your machine to connect to the Adobe's Activation Server.
5. rear move "/ etc" folder.
Solution # 2
1. check if you are using any kind of firewall (network/system) / proxy.
2. turn off firewall / proxy.
#3 solution (should work)
Go to deployment: http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
If nothing works, contact Adobe technical support to the: http://helpx.adobe.com/support.html
Kind regards
Atul Saini
Tags: Adobe
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Hi HWEng,
This error message do you receive when you try to use internet explore in another account? Also post the exact error message so that we can help you better.
You can run the troubleshooter and check if that helps.
1. click on the Start button and then click Control Panel.
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For more information http://windows.microsoft.com/en-us/windows7/products/features/windows-troubleshooting
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Hi, im from the Colombia, I don't know if theres a few problems with the creative cloud, but im trying to download adobe first, but applications in the creative cloud does not load.
I waited like an hour, and still 'loading' but nothing happens. I'm really grateful if someone can help me. Thank you!
Restart your computer and try again to install the first.
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Help please with creative cloud
I buy the creative cloud two days a go
but the problem is, to my first perfect computer installed with updates (photoshop and Lightroom) etc,
but in windows, my second computer, show how to buy now, why?
I am enter whit my Adobe ID
Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
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Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina
Hi Nina,
This link might help: cloud creative activation and troubleshooting of sign-in
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What is the problem with Creative Cloud connection update
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Double-click on the creative process of cloud. which opens another window that contains a button exit.
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Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
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If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
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-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
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Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
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http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Your subscription to cloud shows correctly on your account page?
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If Yes
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-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. " -
Problems with Creative Cloud Desktop on the migration of the old MacbookPro to new MacbookPro
It is not a question but more my recent experiences with migrating from an old (mid-2010 MacbookPro 17 ") to a new MacbookPro (mid-2015) and the consequences regarding the CC Apps.
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Hope this might help someone else who is having similar levels of grief.
Chris
Thank you John, but I already figured that out as you would have assumed my post. Also, I've marked as supposed message answer because I've sung on the first sentence was that it was more a comment for the benefit of others who experience the same issue. Not sure how it has changed state is an unanswered question.
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Try to publish online and it says connection to creative cloud, however, I am already connected. What is the problem?
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Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
problem with creative cloud of emergency!
Hey I have a problem with creative cloud, I can go on it, but the apps tab is plow me download error download creative cloud so I download, but this does not make any meeting, because the app it self is plow me to download free whaaa? so I search things on OOBE & update of the application support stuff online, but nothing seems to work when I try this stuff it changes to a blue spinning download error loading thing can do everything a please help me I want to download after effects its really important and it seems that the only way is to throw away the creative cloud!
Mac https://forums.adobe.com/message/5470608 spinning wheel
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I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, on the applications tab there is no code error only saying download error out area allowing you to charge applications call does not work... any suggestions?
Hi James,
Please follow the article: CC help | Download error in the applications tab of Creative Cloud Desktop Application to get this fixed number.
Please let us know any questions.
Thank you
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the problem that happens on a Mac. I can't connect to creative cloud everything I get is for squares in the center of the screen and a flashing
Cloud creative support chat (all creative cloud customer service problems)
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Huge problems with creative cloud. I have a VIP account, 5 licenses. Everyone knows the app crashing. As a result, I lost a huge document that could potentially cost the company of thousands of pounds. (Fortunately, I had a pdf) the file is now completely corrupted. So, I try to use the cloud storage if synchronization, im told is still available for me to locally to do because im saying that this feature is sindou in 'lots', even if the website of adobe says "as a member, you have the right to download and use the new features as they are released; you get the best tools immediately "." I tried to call on the phone and if the person was very helpful, little has been identified as a possible cause. The cat twice and the best advice was to sign, and then insert it again. Please help, view of the threat to become corrupt because of daily accidents of the files is completely unacceptable. What can I do?
Hi david.leonard,
If you have CC apps crashing please consult the KB: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html .
You can ask to get a quick access to sync via this link: https://creative.adobe.com/earlyaccess.
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