iPhone not found in iTunes help...

Hi everyone so I use iTunes on windows 10.  My computer recognizes my phone but iTunes does not work.  When I ran iTunes Diagnostics it says the following:

Connectivity device tests *.

iPodService 12.4.0.119 (x 64) is running.

iTunesHelper 12.4.0.119 is running.

Service Apple Mobile Device Service 3.3.0.0 is running.

No controller Serial Bus universal found.

No FireWire (IEEE 1394) host controller found.

Synchronization Device tests *.

No iPod, iPhone or iPad found.

I know there was no detected USB because I checked it in the Device Manager but I'm not sure what to do the same thing with the FireWire issue

This isn't the phone because it's the same with my wife's phone and my phone of girls.  Any ideas?

Thank you

If you haven't already done so, try these troubleshooting steps. If you are using a USB hub, try to connect directly to the PC. Also try different cables.

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