IPS of CSM 4.3 update
Hello
I'm trying to download updates cisco.com using CSM (version 4.3) IPS, but it does not work. It was working fine all along until he stopped two days ago. I checked that the server can connect to the internet without any problem. I can use the same credentials from cisco for manual updates and also works perfect.
confirm settings of setti CSM, all still intact. reconfigured details and still the same issue. I get the following error
"Unable to communicate with the service locator to retrieve files available.
Note that I have just same crendentials on my LAB IP addresses and did the automatic update of the installation and it worked fine.
any idea what the problem might be?
Kind regards
There is a new workaround for CSCue16970solution, based on the addition of the certificate to the MCS server.
1.) Manually download Cybertrust's CA certificate from https://www.cybertrust.ne.jp/SureServer/file/root_ca/BCTRoot.txt . 2.) Save this file as 'trusted.998.crt' in text format and ensure that no extra characters or new lines are added to the original content. Keep in mind that certain Web browsers may add HTML codes when saving text files, so be sure to edit them out. 3.) Exit/close any/all instances of CSM client applications (Configuration Manager, Event Viewer, Health and Performance Monitor, Report Manager, etc.) 4.) On the CSM server, stop the 'Cisco Security Manager Daemon Manager' service by issuing the following command: 'net stop CRMDmgtd'. 5.) On the CSM server, copy the 'trusted.998.crt' file to the 'CSCOpx\MDC\Apache\conf\ssl' directory. 6.) On the CSM server, start the 'Cisco Security Manager Daemon Manager' service by issuing the following command: 'net start CRMDmgtd'.
Tags: Cisco Security
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