Is captivating on the creative Cloud 9?

Similar Questions

• Impossible to disconnect from the creative cloud

  I am running Lightroom and Photoshop CC on my workstation with Windows 10 PC.

  Everything was fine until a few days ago, then I was away for a few weeks without using the workstation. Today, trying to launch Lightroom, the app refused to start, suspended to the start screen. It the same for Photoshop.

  I tried to check creative cloud app but it seems to be locked with an account that is not mine. The app tells me to check my email address but one that is displayed, it is not correct.

  I tried to follow this guide (connect and disconnect enable or disable applications Cloud Creative) but the menu preference is pretty empty, the only options available are 'help', 'Quit' and 'lock on the taskbar", which should be an option of Windows. CTRL + Alt + R has no effect. The only buttons on the main screen of the application are 'check again' and "re-send the verification email", but because the enamel is not mine, that have no effect.

  So I tried to uninstall all applications using the Windows tools (remember, the creative cloud app is locked), removed from cloud app so creative and restarted the PC. Finished, I downloaded once more the application of Creative Cloud on the main site, but once installed it the same situation.

  I repeated the previous steps, twice (uninstall, reboot, download, install, launch application cloud creative), also tries to update Windows (now I'm with the update of the anniversary, while for the first 2 tests, I was with the previous version) but the rest of the problem.

  I have no more ideas, can you please help me? I am quite stuck.

  Thanks, best regards

  Lorenzo

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Try to reinstall Adobe CS6 on my computer after using the creative cloud

  I'm trying to reinstall my Adobe CS6 Design and Web Premium (specifically Photoshop and Illustrator) on my computer (Mac) after using CC for free by the school. I just got the "Subscription expired" notice from the creative clouds, so I tried to put my disk to download what I had previously used, but I still get the membership expired notice when I try to launch the program despite going through all the steps and correctly put it back on my computer.  I'm not trying to continue using CC, only CS6.  Any help would be greatly appreciated!

  Cloud of reading resumes https://forums.adobe.com/thread/2089127 for ideas (see answer #1).

  -includes information on how to stop the Update Manager or the clouds to run at startup

  -above is for Windows, but can help with ideas for Mac

  In the vacuum after you have uninstalled and before reinstalling assistance is often necessary

  -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

• Bought the creative cloud Adobe $ 20 / month, but I do not know how to draw in it. [was: Please help me... totally lost I think I want a refund.]

  I bought the creative cloud Adobe $ 20 / month, but I do not know how to draw in it. I don't have any other products Adobe or Photoshop?

  All said 'CC', but I can't find Photoshop Elements or CS6. Mine is broken? I bought it directly on the site of Photoshop, but I'm so lost. I tried following tutorial, but that does not open the drawing program. On deviantart, it says that I need to buy the product for $80 and pay a monthly fee on that as well as keep the CC $20 of Adobe to use drawing software? I wasn't aware of this how can I get a refund.

  Hi Corinne,.

  Creative cloud has no Photo Shop elements.

  You can get the version of CS6 from here: download and install creative Cloud applications .

  Concerning

  Stéphane

• I bought the creative cloud. However, when it is installed, the software by default back to my old account adobe id. How can I start with the new account in which the purchase was made?

  I bought the cloud creative on a new student account as I am currently a full-time student. However, when I download the creative cloud app and try to connect, it brings back me to my old adobe id. How can I get rid of this account id on my pc so I can start using my new account? Advice would be really appreciated that I need to use the software as soon as POSSIBLE! Rob

  Close the session and close your creative office of cloud.

  Restart it.

  Then sign in with your new Adobe ID and password.

  Nancy O.

• Tried to install adobe apps after renewal of the license but the creative cloud does not appear

  Tried to install adobe apps after renewal of the license but the creative cloud does not appear, the creative cloud set up has been successful, but when I tried to open it it was all white... no application at all

  Hi Karlo,.

  Please see Troubleshooting FAQ: what should I do if I get a blank white screen, spinning wheel, or my CC application does not open?

  Hope that helps!

  Kind regards

  Sheena

• Impossible to d├⌐sinstaller the creative cloud to desktop.

  "Unable to d├⌐sinstaller the creative cloud to desktop. You still have Creative Cloud applications installed on your computer in need. »

  Hello

  I installed cc to see if Premiere Pro would work fine on my Mac. It turns out that my Mac is too slow for first Pro CC. So I uninstalled Premiere Pro and Media Encoder, which automatically downloads with it, and I'm now trying to delete the App from creative cloud of my machine, but whenever I try, the above message appears.

  The only thing which remains in creative applications Cloud is the Acrobat, but it tells me that I can't uninstall this creative cloud.

  Is there something I'm missing?

  OS X Version of Yosemite 10.10.5

  Mac mini (mid-2010)

  2.4 GHz Intel Core 2 Duo processor

  4 GB 1067 MHz DDR3 memory

  NVIDIA GeForce 320 M 256 MB graphics card

  If you want more details, please let me know and I'll be happy to give them.

  Looking forward to you soon.

  George

  Hi Tav15,

  Please remove Creative Cloud app and Adobe Application manager using the-

  • Using creative cloud | Uninstall the creative cloud desktop application
  • https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Hope this helps!

• I have to be online to use the creative cloud

  I have a question. Do I have to be online to use the software? I really don't like to keep my internet connected all the time because I have a little annoying brother who needs to be "gaming"... will be my product stop working once I disconnect?

  Angieh42372689 if you restore your computer to factory settings, then it is likely that the previous data, or installed applications will be deleted.

  You can find details on how to reinstall the Adobe applications provided with your membership to download and install Adobe Creative Cloud applications .  You will want to use the creative Cloud of Adobe desktop application to download and install the applications after the factory restore.

• get the creative cloud

  I bought the creative cloud for education, 7 hours ago and the screen still shows that the purchase is underway. I checked the account and it shows that I have not yet all the records of a purchase. Help, please!

  I read that it will take as much as 24 hours for a purchase to show your Adobe account

  -https://accounts.adobe.com/ , then click on Plans & products above to find a list of your programs and your serial numbers

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• The creative cloud performance

  Why should I spend the equivalent of several hours per week of waiting for the Adobe programs that crushed to restart or even simply do what they are supposed to?

  There are a few mintues left Photoshop because I tried to open an Acrobat PDF file on it. It happens every time I try to open a PDF file. It would not be so bad if I could just re-run the program, but don't leave Photoshop, or at least the computer think there. The only option I have is to restart the entire computer. Which takes at least 10 minutes to get back where you were.

  Acrobat will not print, either. Says it can't convert the file or something. So I called the printer. Tjhey immediately suggested that I try an excerpt. He printed the same doc in a few seconds. Then I put a message on one of the forums and receive a response from a member of Adobe staff who gave me complicated instructions. I replied asking for an explanation, but there has been no response. So I just use an extract instead of Acrobat as much as possible.

  Earlier today, I had to update a print ad that I had done last year. It took five minutes for InDesign open. The previous CS4 program takes only a few minutes, and even that was longer than Quark or Pagemaker usually take.

  A few weeks ago, I tried to recreate in the new animated program, an animation similar to what I did in Edge animate two years ago. The new Animate would just not this. Objects that had to move around in the timeline at times moved whenever they felt like it. Even the Adobe engineer was rerouted and the problem to a "higher level of support. Needless to day I heard nothing else. Instead, I bought the Hype that works perfectly well.

  I have so little respect for CC yesterday, when my laptop suddenly started to slow down, I disabled just CC. The computer worked perfectly.

  So I have two questions. Is my computer, an iMac 21.5 inch, mid-2011, with a processor 2.5 Ghz Intel Core i5 and 16 GB of RAM up to runnning CC nominations or should I get a new one? Apple says that the computer is still valid, but it is 5 years old and must manage the creative cloud OK. I lost count of the number of technicians from Adobe, I called and who have logged on to my computer with this remote log in utility and they never found a problem with the computer itself.

  The second question is about Adobe. Is there a problem? Is he fell of time difficult and pulled all its programmers? Or management she simply his head far to the top of her behind the company is coasting on its cash cows and will expire eventually?

  Sorry for a long rant. He is there nothing more frustrated in my life now that Adobe. I'm trying to wean myself off completely creative cloud but it is slow going and expensive. I wish there was another way. I wish that adobe really cared people who subscribe to the CC and use their products.

  Case of TS: 0187817300 States that Adobe has reached your voicemail, they send an Email to provide you with the steps. Please let us know if you need more assistance.

  Concerning

  Stéphane

• Problem with the creative cloud download

  Hello, one that our user have problem with download updated compared to the creative clouds. The download begins and what is 5%, it ends with error 213. Does anyone have advice, how to fix this? I put info of the newspaper here.

  Thanks in advance for your help.

  [When a staff member requests the information hover private hover over their name]
  [you can then click the Message option in the pop-up window to send a private email]
  [Accident removed long log... Please only send a log of crash to a technician, when asked]
  

  Error 213:19 license https://forums.adobe.com/thread/1907953 because of write permissions

  You must use an administrator account to install & update programs

• PC W7 cannot close the creative Cloud application

  Does anyone know why my pc W7 cannot close the creative cloud application when I stopped my pc?

  When I want to shut down the pc, I always have a message and must close the creative application Cloud by force (I don't know the passage of law).

  THX!

  This seems like a minor issue, so I recommend leaving her alone and allowing victory to force her to stop.

  You can also open your Preferences cc dialog box and not start cc when you connect if this prompt mind.  Just run the application cc, at most once a month.

  and if you want to solve the problem, you would probably need to uninstall any cc including the application office, specific to the use of the Adobe Creative Cloud cleaning tool to solve installation problems , restart your computer and reinstall the desktop by https://creative.adobe.com/products/creative-cloud application

• I paid for to upgrade my membership to the creative cloud, but I still can't use it. It is telking me wiat 15 minutes, but he spent over 2 days

  I paid for to upgrade my membership to the creative cloud, but I still can't use it. It is telking me wiat 15 minutes, but he spent over 2 days

  Go to Adobe Creative Cloud

  Hello

  Please disconnect applications Adobe CC and exit Adobe CC.

  Reboot the machine and then connect to the application Adobe CC and launch applications.

  Hope that helps!

  Kind regards

  Sheena

• Impossible to install photoshop using the creative cloud or any other means

  Hello there I really need your help with the installation of cloud on my mac adobe creative

  in fact, I was able to install only Adobe illustrator, but the rest products I couldn't like photoshop and InDesign, they reach 40% then it shows me the error free code available, I checked my log files and the only mistake I could find was

  System requirement check failed for a payload. which is not accurate at all since my mac have the system requirements to run the creative cloud and that I already have illustrator upward and running on my mac

  I even tried to do that with older versions as cs6 and always impossible to install...

  my mac is the end 2011 with 8 GB of RAM and 2.4 i7

  Here's a screenshot of the error

  
  

  Hi Mohasafra,

  Please see the below links:

  Click on learn more next to the Installation failed and are looking for the exact reason for the failure mentioned it.

  • If you receive a specific error code, see error download or update creative Cloud applications.
  • If this does not resolve the installation problem, you can find the Setup log that generate creative Cloud applications. For more information, see troubleshoot installation problems with the log files.

• Incorrect version on the creative cloud?

  Yesterday, I bought the "Creativ-Cloud Photo" with Lightroom CC a CC of Photoshop.

  I can install Photosop CC but only the Version 5.7.1 Lightroom!

  Hi michaelh,

  Please check whether your computer has 32-bit or 64-bit support.

  Lightroom 6/cc only works with 64 bit computers.

  See the system requirements for Photoshop Lightroom for Mac OS and Windows

  Kind regards

  Assani