Is this common practice to disable the password during repair?

My iphone screen 6 of s is cracked and I booked the genius bar yesterday to arrange the repair.

The genie asked me to disable "Find my iphone" for repair. I understand this point of view and do.

Then, he asked me to turn off the password too. Is this normal? I don't want to reinstall all applications after repair so I do not clear my iPhone, so I feel extremely dangerous for this practice.

Does anyone have a similar experience?

Thank you

Here is what Apple has said about it:

Until you get the service for your iPhone

Your content is important, and you will need the backup to restore your iPhone after the service. Apple could remove the content on your iPhone during the service process, that you bring to your carrier, take it to an Apple Store or post.

Before putting in your iPhone, save it
Before you send in your iPhone, follow these steps

If your iPhone has a SIM, remove and keep your accessories and adapters - do not send them with your iPhone.

Once you receive your replacement or repair iPhone, transfer your SIM to the iPhone and turn it on. You can configure it as you would for a new iPhone or restore your content from your backup.

copied from answer Service Center - iPhone

Before putting in your device

Follow these steps before entrusting your device to an Apple Store, carrier or Apple authorized service provider. If your device turns on or answer, complete the steps as much as possible:

  1. Back up your device.
  2. Have your Apple ID password . For repairs, you will need password your Apple ID to erase your device and turn off Find My iPhone.
  3. Bring your invoice if possible, in the event that your service requires a proof of purchase.
  4. Bring your camera and accessories that you need help.
  5. If you haven't already done so, call to check if you need an appointment before go you to a service outlet. For example, planning a Genius Bar reservation before going to the Apple Store.

Before sending your device

Do the following before sending your device in repair or replacement. If it not turn on or respond, complete the steps as much as possible:

  1. Backup of your device.
  2. Tap Settings > Messages. Turn off iMessage.
  3. Erase your device: tap Settings > General > reset > erase all content and settings. If requested, enter your access code and password Apple ID.
  4. Make sure that the locking Activation is disabled.
  5. Remove the SIM card, case, or your device screen protector and keep your cable and charger.

Now, your device is ready to send. If you have arranged a service request, you should have received instructions on how to mail in your device. If you do not have instructions or if you have not set up a repair request, contact The Apple support.

Tags: iPhone

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