Issue of scanning/Printing Office Pro 8600 N911g ADF

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• HP Officejet Pro 8600 N911g can't always print and scan after turn on Mac from sleep

  Dear community:

  It's my printer:

  1. number and product name
  

  HP Officejet Pro 8600 N911g product name product model number product CM750A the serial number {private information deleted} ID Service 23022 Firmware Version CLP1CN1150CR Total number of pages 4187

  2 operating system installed (if applicable)
  Mac OS X 10.7.5

  3. error message (if any)
  

  After several problem that prevented me print I uninstalled all the HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro - 8600_v12.23.0.dmg after full I can print and scan. then I go home and put my laptop to sleep. After that I go back to work this morning I cannot print and scan again. HP utility impossible to connect to this printer because all of the information here (all fields) will appear as: unknown please help.

  4. all changes made to your system until the problem occurred
  Nothing. I just put my Mac to sleep and then back on.

  5. in the title of the topic, include a brief and accurate description of the problem and your product information (e.g., product name of your laptop, laptop computer, printer and other device, etc.)
  

  After several problem that prevented me print I uninstalled all the HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro - 8600_v12.23.0.dmg after full I can print and scan. then I go home and put my laptop to sleep. After that I go back to work this morning I cannot print and scan again. HP utility impossible to connect to this printer because all of the information here (all fields) will appear as: unknown please help.

  Is there someone out there who has an idea on how to solve this problem? Thank you in advance.

  Try scanning with picture Capture in your Applications folder.  Click the scanner on the left, click View details in the lower part to reveal a bunch of settings on the right side.

• HP Office Pro 8600 e all in one printer wizard disappeared

  I am running Windows 7, Office Pro 8600 e-all in one

  Out of the blue, two laptops in the House lost priner Assistant and all of its features (fax to the folder, etc.).

  Windows has had some updates for a few weeks so I can only assume it follows from there.

  For two laptops, I uninstalled and reinstalled the CD and the software of latest driver on the site of hp without success.

  I ran HP print and scan doctor without success.

  Any help would be greatly appreciated... I am at a loss.

  Hello

  On the start menu click programs and select HP, then select the HP Officejet Pro 8600 folder and proceed with the uninstall.

  Then download and install the following software, do not use older since the CD or software programs you can registered on the HP site in the past as the problem will remain while any previous software used:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&DLC=en&LC=en&OS=4158&product=4323659&sw_lang=

  Once you have finished, restart your PC and click the HP Officejet Pro 8600, located on your desktop.

  Please let me know the results,

  Shlomi

• HP office pro 8600 - mailing printed envelope is biased.

  We strive print envelopes using mail merge.  We just bought the HP Office Pro 8600 a month ago.  The printer does not pull straight envelopes and if printing is not right.   Any suggestions at all - I really don't want use labels.  Is this a fault with this printer?

  You use the option Center in the paper tray?

• OfficeJet Pro 8600 n911g stops and you need to restart the spooler on Win Xp

  Hello

  I have an OfficeJet Pro 8600 N911g printer.  It is networked and I put the static IP address on the printer.

  I have a user with about once a day to restart the Windows print spooler service so that tasks start printing.  I loaded, uninstalled and reloaded the Windows XP drivers.

  Any thoughts on how to solve this problem?

  Hello

  Have you used the latest version of the software on the HP site?

  If not, uninstall the printer from programs > HP > printer folder and then install the latest version below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-108858-3&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

  I suspect also any security program which may block the network connection (assuming that by the description of problem on a single user), temporary disable any software firewall running and check if that can cause printing to stay in spool it print.

  Try to run the HP print and Scan doctor, click on network > firewall help and make sure any firewall running is disabled, then follow Fiox print and check what is happening:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109037-2&cc=us&DLC=en&LC=en&OS=228&product=4323648&sw_lang=

  If still the same I guess rather the envoirnment of the OS, you can try running Microsoft Fixit to diagnose service print spooler for questions and automatically check if this can help:

  http://support.Microsoft.com/mats/printing_problems/

  Shlomi

• HP OfficeJet Pro 8600 Plus - ADF scanning problem

  Hello

  I recently bought this printer and used without problem for almost 2 months. However, right now I am struggling with the ADF.

  When I put a document to scan by ADF, I have a thin, black line on re-impressions. It is on the right side of the page, starts from everything at the top and goes down all the way.

  I have even if it is a kind of alignment line (you know when we write try, or its composition, leave us space on both sides)

  This problem does not exist when I scan and print documents of old school way, aka analysis usual. Only the ADF documents'ed have this problem a little. (The thin black line on things reprinted)

  Any recommendations?

  Best regards

  Update: I did what jason_h suggested in step 1 and it worked, this can be closed:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-OfficeJet-Pro-8600-plus-ADF-copy-scan-line-down-length-of/m-p/2942099/highlight/false#M69757

• delete the shortcut to scan in Officejet Pro 8600

  I'm trying to remove one of the shortcuts by default scan from my printer Officejet Pro 8600. Is this possible?

  No,

  Only custom shortcuts created scan can be deleted.

  Cannot remove the default shortcuts, but you can change only those.

  Shlomi

• HP OfficeJet Pro 8600 N911g - touch screen ' back arrow ' & 'Home' icons do not respond.

  The touch screen on my brand new (3 days of use) HP OfficeJet Pro 8600 N911g does not work well. I am able to select an option, for example, the 'settings', but I can't go "before"through screens - the 'back' arrow, or the icons 'Home' of work." Whenever I want to get in another section of the configuration, I power the machine off and back on to see a menu of 'House' cool touchscreen.

  This seems to be a hardware problem. You should maybe contact the HP Support (1800-474-6836) or taking it back to the store. Well, here's a link you can follow and help with this question. This can solve the problem. Let me know the results.

  http://support.HP.com/us-en/document/c03382050

• HP Officejet Pro 8600 N911g cannot print wireless AirPrint or desktop/laptop

  Hello

  My systems are all running Mac OS X 10.8.2 (Mountain Lion). I have a Linksys E4200 configured for 5 GHz Wireless-A and 2.4 GHz Wireless-G. For testing purposes, I have firewall of the router disabled.

  Here's what I CAN do:

  -connect to the Web server for the printer (printer is correctly connected to the wireless network)

  -print using ePrint (printer running mechanically)

  What I can not do:

  -Install the printer in OS X

  -printing of my office/computer systems portable

  -printing of my devices via AirPrint

  I tried the following:

  -reset the network settings on the printer

  -restart the router

  -restart all systems

  Error messages:

  -System preferences print & Scan shows the printer as "near printers: Officejet Pro 8600 [CBE189].

  -in installation "settings until 'Officejet Pro 8600 [CBE189]" configuration of the device... ". "returns with"Unable to communicate with the printer at the moment"and I have to cancel installation

  -When printing using iOS devices, I can choose the printer, but any print job expires.

  Any help would be greatly appreciated!

  Thank you!

  Too bad! Solution found - unplug the power cord, wait 30 seconds, plug it in again. Pop, it works. (So old-school)

• Office Jet Pro 8600 N911g: San to the network folder

  With the help of:

  Office jet 8600Pro N911g

  10.11.5 OS

  Firmware: CKP1CN1545AR (just updated today, Firmware was just posted in the last few weeks)

  Print driver: 4.2.0 (just download today through 'HP Easy Start')

  "Trying to set up' Scan to network folder" and continue to receive "the connection failed". In the past I used SMBUp add on software to scan to folder with the older firmware. After trying all the configurations of the network path, which does not work and receiveing several different reasons does not connect, I turn on the SMBUp and it worked. Turned out and received "the connection failed".

  Installer for the scanning of network:

  Computer name: TGC-IMAC

  Network path: \\TGC-IMAC\HP-SCANS

  It works with SMBUp, but not when it is turned off.

  I tried to set up for a year without the use of SMBUp. I noticed today that the new firmare was available, and he said he would 'improve' Scan to network folder for several versions of the OS 10.

  What Miss me... bad etc.?

  HP you have to work on the development of the configuration software to search for the path to the computer, then 'user guide' in the folder he wants to use. The current guessing game and test has got to go.

  The user community has waited for YEARS for this correction, and now there doesn' t seem to work.

  Any suggestions or comments would be useful, especially from HP.

  Thank you, tom

  Problem solved...

  Came in this AM and I tried the test and it WORKED... The only thing that has changed is the computer and the printer have been turn off and started again. In addition, scanned a document in the affected folder.

• OfficeJet Pro 8600 N911g: Officejet Pro 8600 Plus software

  I have the ability to print from the computer, so I know that the drivers of HP printer work.  I also checked that I can run a scan from the printer and the computer using the icon "HP Scan" through the start menu.

  The problem is that I can't run HP software suite via the desktop shortcut icon or the icon of the file in the source of the printer folder.

  The printer is connected via an Ethernet cable to the network from home.  I deleted and reinstalled the software suite, and when he arrives to find the printer, it fails.  When I plugged in the name of the product he couldn't find so I used the network address (192.168.1.4 - off the Test Page from Windows printer), and it continues the installation until it appears at the end.  It places the "HP Officejet Pro 8600" icon on my desktop as well as its 'Supplies - HP Officejet Pro shop' icon.  If I click on the "Shop supplies - HP Officejet Pro" icon, it takes me to the appropriate supply online store input screen.  When I double click the icon "HP Officejet Pro 8600", it gives me very briefly the windows just 'work' swirl but does not open the software application.

  I tried to uninstall the printer using Windows "Devices and printers" Control Panel, and then deleted the HP using "Programs and features" software, and then reinstall everything using new drivers and software HP through their web site.  This has not changed the symptoms or outcomes.

  Hi GL1800A,.

  I hope all is well!

  One last thing, you can try, if you wish, is to go through this guide, HP monofunctional and Printers Multifunction - HP Printer Wizard opens with an error in Script or in Notepadand try the fix that is provided.

  Good luck!

• Office Jet Pro 8600: problem of authentication on a Android phone net Office Pro 8600

  Hi my name is Jack and I get an authentication problem when setting up my Android smartphone version 5.1 Lollipop printing to Office Jet Pro 8600 with the last service Plugin from Google HP play printing store

  Hi Banhien

  After two days of frustrating trying to get my Motorola Smartphone connect and print on my HP Officejet Pro 8600, I finally saw the light. He seems to think I didn't need to change my home network (SSID) as suggested by the consumer cell phone support to overcome the problem of authentication. Thinking as the phone OS was ANDROID 5.1, it is the necessary IP to it see the printer. My problem was that I kept entering my IP Phones ANDROID for it to see the printer instead of the IP to printers for the phone to connect to the printer. Once I realized that and I replaced the printer IP in the phone, Bingo, it worked 'awesome' with the print service plugin. I want to thank you for the suggestion to use HP Eprint app that I don't know who would have functioned as if I got the IP address in the configuration without the telephone.

  Jack1121

• OfficeJet Pro 8600 n911g: ink level 8600 rest from scratch with new 950XL

  My black cartridge in my 8600 printer ran out of ink. I had already replaced all the colors of three cartridges with a 951XL defined, a month or two ago, and the process went smoothly as planned. Today after replacing the black cartridge, adjustment noise seemed short, and the façade is estimated ink level zero rest.

  I tried the following diagnosis:

  -Reinsert the black print cartridge

  -Reinsert all four cartridges

  -market power

  -a second new HP 950XL

  -test page

  -the print head alignment

  -clean the printhead

  -Printing HP and doctor Scan, install and run - prompted me to update software - which did not fix the problem

  Print quality seems good on the test pages. I can only assume that the printer works satisfactorily, but I prefer to resolve this problem and eliminate the uncertainty of my use of the printer. Please suggest how I might solve this problem.

  Welcome to the HP community @Huwon,

  I came across your post about the black ink cartridges that do not properly record in your Officejet 8600 more, and I wanted to comment with my suggestions and comments. I must say that you tried the troubleshooting steps I would have suggested. You can also try an update to see if that helps. If the problem persists, contact HP to see on a replacement unit.

  Click here for download of the firmware update: Firmware N911g_n HP Officejet Pro 8600

  Try a reset to full power:

  Turn on the printer.
  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  Testify of my answer by hitting the thumbs below and press the button "Accept as Solution" if I helped you reach a solution!

  Contact HP:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

• MENU FOR FAX AND SCAN - HP OFFICEJET PRO 8600 MORE

  I find either my MEMU for fax and scan for my HP Officejet Pro 8600. This is the menu that allow you to select the type of scan (jpeg, etc.) and whether it's for email, files, etc. I don't know what is happening and I don't want to reinstall the printer.

  Any ideas?

  Hi containerpete and welcome to the forums of HP!

  I see that you are working with a 8600 Officejet who doesn't seem to have the scan/Fax options in the HP printer Assistant longer. I'm sorry to hear that, but I'll certainly do my best to help you!

  You can certainly just add the HP Scan icon on your desktop for the feature analysis on the computer, but if you need Fax options we then focus on the software uninstallation/reinstallation.

  For now, I'll explain how to add the icon HP Scan on your desktop (assuming that you are working with Windows 7) and if you want the instructions to uninstall/reinstall to see to get the other return options that I'll happily provide those in the next post

  To add scanning HP icon on your desktop click the start menu, click programs principally made, click the HP folder, click on the HP Officejet Pro 8600 folder and then right-click on HP Scan, click send to and select Desktop. Now you have a HP Scan icon on your desktop and actually save you a click or two

  Let me know how it goes, and if you want that the other instructions!

• How are added to the HP printer OfficeJet Pro 8600 solution Center

  I found the controls of Scan and can see the pages as they are scanned, but I can't reorganize (rearrainge) pages. I like this feature in the HP Solutions Center. Add the new printer? I am currently using a 4500.

  Hello

  The HP Officejet Pro 8600 provided with different software and not with the HP Solution Center.

  The printer cannot be used with the Solution Center but only with applications Wizard HP printer and scanner HP that came with your device.

  Shlomi