Journal of blackBerry Smartphones can-number lock prevents good password

BB Bold9780 - just turned off while I was listening to an mp3 while you drive - so asked my log-in, and the number lock is on. Has anyone seen this?

Let me ask you, you have a four-digit PIN that you use when you call Vodafone?

On Tmobile, it is sometimes necessary if the user has a lock on their SIM card.

None of this seems familiar?

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphones can not lock the phone when you call...

    I don't have a case for my storm yet, I have a transparent cover for it and lock it and put it in my pocket.

    Well tonight I went to make a call, dial, connected and thought then lock my phone and put it in my Pocket only it didn't close.

    Can someone tell me if I'm missing something...  Shouldn't be able to lock the phone while on a bluetooth headset?


    This has been resolved in another thread.  Here

    Thanks Mike!


  • BlackBerry smartphones can not connect, reset the password for the update!

    forgotten my password.  When I go to the login page, I get my e-mail address, click on 'forgot password' and it comes up with a new page where I get my new email address, and there is a picture of 6 letters/numbers that I'm typing in order to reset my password.  I type in exactly as stated, click on 'submit' and it comes up saying "image does not correspond to" or something like that.    I entered it exactly as shown.  No matter how many times I do it, he only says 'no match' - so, I can not connect, or if I can reset my password.  To make things worse, there is no method communicating with blackberry, or anyone who is competent in order to obtain assistance.

    Seems I am dead in the water and locked forever.  It seems that many others have the same problem with no path for resolubion.

    gandcsundvik wrote:

    To make things worse, there is no method communicating with blackberry, or anyone who is competent in order to obtain assistance.

    You must call Sprint, they are your software first line and the device's hard support channel. If they cannot solve the problem, you must ask them escalate the problem to a support technique level RIM. They will, and if they do not offer to do so, you must request this firmly.

  • BlackBerry smartphones can not disable the device password!

    I was playing with my Storm the weekend and decided to apply a password to the device. Now I can't turn it off and I hate that I am constantly asked for her. When I go to 'Options', then 'password' it has not the ability to disable the password feature. The toggle button at the top of the password page is soft gray with a tiny tiny red lock next to her and I can't click on the button. The only thing I can do is to change the password. Any suggestions? !!

    I solved my problem. I did a reset of the handset and that got rid of the option activate the password. However, when I did a backup of subsequent restoration of the handset, I was careful to choose only what I wanted really saved (address book, calendar, etc.). If oyu make a full backup that you will get the active password once you restore again.

  • BlackBerry smartphones can not connect to Internet / locked message screen



    I have 2 questions that I hope someone can answer.


    #1), I have a unlocked new Curve 9300 OS5, checked with my cell phone provider to make sure that everything was compatible before I bought it. My cell phone operator's cellular consumption and their internet settings etc is the same as AT & T, but I am not able to connect to the internet. The phone I bought was a phone that has been configured for use with AT & T. My operator tells me that Blackberry phones are the only phones that they were not able to get to connect to the internet, all other phones that they have had no problem with, nice huh?  I do not understand why Blackberry phones, even those which is suitable for AT & T does not connect to the internet via cellular consumption, even using the same codes, or what you like AT & T, or so I thought. Someone, can someone help me to understand this or put me in touch with someone who can, I think Blackberry would learn this so that the problem can be solved, I know several people who would have liked to have bought Blackberry phones, but decided to not not having heard about my situation.


    Locked screen message #2). I watched the video and followed the direction, made several times to ensure that I was not missing anything and I still can't display locked message to change the message resolved to plant in my message. Any thoughts on this problem?


    Thanking all in advance for your time and your help.



    #1) to connect to the Internet with a BlackBerry, you need to have a BlackBerry plan data. Without this, you will get no data service, apart from a few wifi on a BlackBerry Smartphone services.

    (#2) you are sure that the device is 'new '? That the message is displayed on the lock screen?

  • BlackBerry smartphones can not CONNECT to THE SERVER

    Hello need help. My Blackberry Curve 8520 (OS does not connect to the server. It shows my network (Vodafone) and gets a strong signal; makes and receives calls; connect wifi; but it is also completely static. After the first Setup email screen I get: your device has a connection to the server problm.  (I think it means the Blackberry server?)  So I can not connect any email.  Very well in my other near-identical Curve 8520 Sim Card work.  How can I do please?  Y at - it a reset or software update is complete I can undertake? Thank you, Michael

    I can help you with the it policy... lack of procedure for access to the BES server, this (and only this) cleanse a BB to an it policy:

    • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    If you do a backup/restore, don't do this basically... rather, backup/restore only the databases specific you need (for example, calendar, contacts, messages, etc.) and more precisely to avoid data bases having something to with COMPUTER policy, business, etc.. If you restore those, the it policy will be conscientiously restored to the device, and you will be right where you are now.

    As for a BES Server trying to reach out... There is nothing that I can offer you. Your best bet is to talk to your provider and make sure you have no BES-level service enabled on your account of them. Who should (note 'should'... is there no guarantees) prevent a BES server to reach out and the reactivation of your device.

    Good luck!

  • BlackBerry smartphones can not download applications

    Hello, I recently brought the new 9320. I have the card memory base San Disk that come with the Blackberry. Also, as soon as I put the phone I downloaded Blackberry Desktop Support software. The desktop software and storage on the phone at the same time options I have a 14.4 MB remaining on the phone storage and 1.4 GB left on my memory card. When I try to download apps on the phone via my WiFi it is said that there is not enough remaining space. I guess that the phone will only attempt to download the application in the device memory. Is it possible that I can get the phone to automatically download the application directly on my memory card? Or is there another problem that prevents me download apps?

    Thank you.

    Hello and welcome to the community!

    There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD Card Memory.

    Application memory - it is the most important; It is protected (not available to the user), dedicated and (fixed size) space as the destination for the installation of applications (the BONE itself more certain applications storage, overhead and such). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

    The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

    Memory card SD/Media- is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:

    • KB05461 Sizes of card MicroSD taken in charge by the BlackBerry device software

    On some devices/OS levels, you can see 'Free file' (Options > status), I think this is equivalent to AppMemory. You can see on other devices, all the memory usage levels three (Options > memory). Here are some tips to use:

    • KB02843 What is the function of low memory manager on the BlackBerry smartphone
    • KB14320 How to maximize space and power battery life on the BlackBerry smartphone
    • KB14213 Call logs, SMS text and email messages are deleted from the BlackBerry smartphone

    Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. On the contrary, to close an application, tap on and select 'Close' or 'Quit'... which force the application to be closed, freeing resources for your new use it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

    In addition, each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy. Some have taken to do this on a regular basis as a preventive measure... some as often as once a day. Others got the app QuickPull to automate a simulated Batt Pull.

    Thus, issues of the app, it is a question of AppMemory... Please see the information above in order to maximize the amount of free AppMemory on your BB. If your particular model of BB has a limited amount of total AppMemory, then you must understand the mixture of 'must have' for you and then give priority to your "optional elements" in order to charge as much as you can, sacrifice these things of lower priority.

    Good luck!

  • My phone blackBerry Smartphones has a lock of business or something?

    I bought a Blackberry 8830 we HAVE on ebay and they can't push the books of service to me because of some lock on the phone that a company put on? Is there a way THAT RIM can help me with this so I can use the Internet and e-mail and other applications on my phone?

    Ouch... the pain of buying used. Here is a KB with some information for you:

    KB05099 Steps to take before selling it, or after buying a used BlackBerry smartphone

    Unfortunately, in your case, is that part of it... you need to remove the it policy which is latent on the device. Here are some procedures that may (or may not) work:

    In all cases - wait that your BB will liquidate as fees and clean. This means that if you ever put anything on it, it will be lost.

    Good luck and let us know how it goes.

  • BlackBerry smartphones can not unlock 8330 curve

    I use a security code on my BB Curve 8330.  I tried to synchronize media files today through the desktop (win XP) USB interface and has been invited to enter a password.  I used my security code and password account BB, neither worked.  I unplugged the USB cable and now cannot unlock the device by using the keyboard.  Twice I have re-set the device (battery removed), and we invited to enter the word "blackberry" I did.  When you are prompted to unlock the device, I try to enter my code, but instead of the usual displays of * (standard characters when you type a password), I see on the screen the characters I entered.  I use a 4-digit number for my unlock code, but when I get in I see the corresponding value of QWERTY (eg.  type '2' see 'e' on the screen)

    Now I have 9 of 10 attempts and don't want to lose my data.  How can I get this think unblocked?

    1. While you still can, on your BlackBerry smartphone, change the password to something very simple, alpha characters only, not numbers, without capital letters. To do this before you lose all your data. Enter the incorrect password ten times will wipe your device of all data, contacts, calendar, etc.

    2. you probably think that you have a number or a capital letter in your password, and you don't really have.

    for example, if you think your password is "w3rs", try alpha correspondent character and the PW would be "wers".

    You never noticed the error, because the entry hidden on the password.

    Good luck.

  • BlackBerry Smartphones can not connect with BlackBerry servewr

    Today, for the first time, my Curve 9300 unable to connect with the e-mail server. I do not receive my mails and can not delete and enter setup new email accounts.

    Hello and welcome to the community!

    With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

    1) register HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    2) Remove and return Service books

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    3) restart

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
    • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

    Good luck!

  • BlackBerry smartphones can not update AppWorld 907 invalid COD

    Hi guys. I bought my Torch 9800 (v6.0.0.570) in 2011 and so far the problem is still not resolved. Everytime I open the AppWorld

    -A message appears: "To continue to use Blackberry App World, you must upgrade your current version."

    - Then I download the update.

    Whenever the 99% achieved download bar, suddenly a message appears "907 invalid COD".

    I can't even delete my BB AppWorld. There is no option "Delete" in "Application Management" or "Modules".

    Hi Firdaus92

    In this case, it is advisable to upgrade the version of your operating system to the v6.0.0.756

    Search and download your OS and everything above applies

    By sdgardne 


    However, here's what I propose...

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK ( to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry smartphones can not connect to internet via wifi


    Can someone help me why I can't connect to the internet using the wifi connection? Prior to that, I can use my internet via wifi with no problems. Should I reformat my device?

    Sorry for the late reply. Please check this article and let me know if this can help.

    "Unable to connect to the Internet, please try again later" is displayed on the BlackBerry smartphone


  • BlackBerry Smartphones Can I recover my blackberry protect data backup on a Mac?

    My blackberry 9360 a curve was stolen a few days ago, I never it synced with my computer but I still saved on blackberry protect and I can access my data if I go to and login with my blackberry ID. I see that my backup files exist but I can't download them and I can't get a new blackberry at the moment but I really need all my contacts and phone numbers, is anyway that I could retrieve this information on my macbook?


    BB Protect backup files are only single use... to restore to a BB device. It has no other use of them. Where the reason for which this BB Protect is a component very well to a good backup, but in no case should be considered to be the only component.

    If you can access another BB, even for a short period, you can restore it and then save it on your computer, from which you can get 3rd party applications to extract the local backup data in human readable format. However, I've never heard of these tools for MAC... but also, I don't look for MAC stuff.

    If you don't try this (restoration of BB Protect for an another BB), you must be very careful... to refer:

    • KB31489 BlackBerry Protect for BlackBerry smartphones does not display the backup files to restore

    Good luck!

  • BlackBerry smartphones can not open the eyebrows of internet

    I ca not open internet or the accsess my Id eyebrows, always have an massage as my eyebrows is bloked

    can not set up my new email or ID

    Hello and welcome to the community!

    Since little information, we unfortunately have to make assumptions... the content accurate and full of error messages is always more useful than a short short description.

    So here's my proposal? Is there a COMPUTER policy on your device?

    • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

    Is there and you're on BES, then stop now and go talk to your BES admins... they control everything.

    If there is and you are not on BES, then you need to clean your unit of the it policy:

    • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

    Be very attentive to provided warnings, particularly the fact that your device will be wiped clean in the process. You can find adequate instructions to backup via the link in my sig auto on this post. But, when you restore, do not full restore... restore instead, only those databases you requested (e.g., calendar, contacts, etc.) and more precisely to avoid restore and data bases that have nothing to do with politics, COMPUTING, business, or anything similar. If you restore the databases, the it policy will be conscientiously restored to your device, and you will be right back where you started.

    If there is no COMPUTER policy, contact your mobile provider for formal support.

    Good luck and let us know!

  • BlackBerry smartphones can not send or receive e-mail messages

    Cannot receive or send emails on blackberry - message reads "eception exception DSSMA (5): 2 invalid state.

    OK the email on laptop - how I grind

    Hello and welcome to the community!

    There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

    Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    If it doesn't boot properly, then you need to try Safe Mode:

    • KB17877 How to start a BlackBerry smartphone in safe mode

    There may be a code updated to the value of the carrier - check out them through this Portal:

    The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

    Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

    • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

    The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

    Good luck and let us know!

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