Just downloaded Illustrator CC 2015. My account is up to date program will not launch Pop up says no subscription found.
Hello. Is someone there?
1-800-443-8158
Tags: Adobe
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Please help - just downloaded Illustrator and it crashes after startup!
Hi - I just download Ai and it doesn't work. I get this error message saying: Adobe Illustrator CC 2015 has stopped working and leaves the program.
I tried to turn off the graphics card and that didn't work.
But I'm not a technical person and I am very stuck.
Can someone please help or advise?
I use Windows on a Lenovo U330 Ultrabook 10.
Thank you!
Hi emilys1970,
Thanks for posting this thread.
Please share the file 'Illustrator.dmp' using the drop box or any other web site sharing.
Follow these steps to create the dump file:
Step 1: When I displays the dialog box message "Adobe Illustrator CC 2015 has stopped working" do not remove he
Step 2: Launch 'Task Manager' and under 'Applications' tab right click on "Adobe Illustrator" to open the contextual pop-up menu
Step 3: Select the option 'Create a Dump file' and wait for the process must be completed
Step 4: once the end dialog box gets displayed click on the OK button to close the dialog box.
Step 5: Press "Windows + r" to open the "Run" dialog OS WIN
Step 6: Type "%temp%" in the edit field, press the Enter key
Step 7: In the search for (Temp folder) window Explorer for files 'Illustrator.dmp' and share all of the sharing sites online help
8: Please also shares details about the Version of Illustrator and OS WIN (64-bit or 32-bit) to [email protected]
Thank you best regards &,.
Rambour Singh
Illustrator team
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I have just updated to Windows 10, Photoshop cc 2015 will not open.the message says MSVCP110.dll missing
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Please see the below help document to correct the error of the trial:
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My Illustrator CS6 will not launch
I was working with a file HAVE in Illustrator today. Everything worked well and I made a few modifications and placed the file in my inDesign document. I saw another change, that I wanted to do so I click with the right button on the file and choose Edit with Illustrator. I got a Windows box pop up that says, "Adobe Illustrator CS6 has stopped working a problem caused the program blocking works.» Windows will close the program and notify you if a solution is available. "The only option was to click on the button"close the program ". No other information was given. For the last two hours, I was Google search, these forums and some of my Illustrator friends asking if they had any ideas.
I can open the program by holding down the SHIFT key and I can even open a file, but no feature is available (see image) as you can see most of the options in the windows is missing. Even if I open a file, nothing in the window menu is available and even preferences will not open. I can't same shortcuts.
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I have reinstalled the software because after having read the other questions on the net that were very similar to mine, that did not help. I was working with fonts and deleted one because he has not worked at all. I don't remember the name but I know it started with a T. When I went in Windows/Fonts fonts don't came as hahahah hahaha instead of the characters of the alphabet. So, I deleted thinking that something is happening with the police. Maybe I messed up a required font?
I'm under Illustrator CS6 16.0.3 64bits.
I finally found an article which reported three newspapers. Nothing with the date and time of my latest attempt to open the software in PDApp.log. The file oobelib.log has the info from my last attempt to open the program:
2015-02-27 00:15:20 [6512] silent adobe Activator: * silent Activator launched = 7.0.1.107,7.1 *.
2015-02-27 00:15:20 [6512] SLCoreService: starting from version SLCore 2.0 (build 2.0.1.360321).
2015-02-27 00:15:20 [6512] SLCoreService: construction of Service took 0.0 ms and succeed.
2015-02-27 00:15:20 [6512] PCDService: Service of PCD in non threaded mode
2015-02-27 00:15:20 [6512] AXFBLicensing: managed to recover all function pointers
2015-02-27 00:15:20 [6512] activation: ProcessXMLFile: Parses XML file successfully!
2015-02-27 00:15:20 [6512] activation: LEID = Illustrator CS6-Win-GM DLEID = DesignWebSuitePremium-CS6-Win-GM ELEID = DesignWebSuitePremium-CS6-Win-GM LOCAL = en_US APPAMT = C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\AMT DAMT = C:\Program Files (x 86) \Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [6512] MODE HEADLESS: HEADLESS MODE is: LaunchMode_UI
2015-02-27 00:15:20 [6512] SLCoreService: sync to license store...
2015-02-27 00:15:20 [6512] SLCoreService: found mkey server.
2015-02-27 00:15:20 [6512] SLCoreService: loading license references...
2015-02-27 00:15:20 [6512] SLCoreService: license to find 4 file (s)
2015-02-27 00:15:20 [6512] SLCoreService: analysis of the license file [202753869.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: analysis of the license file [218912877.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: analysis of the license file [250161213.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: analysis of the license file [28738525.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: synchronization of store taken license ms 44.3 and succeed.
2015-02-27 00:15:20 [6512] SLCoreService: query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [6512] activation: post-chrome fashion feature
2015-02-27 00:15:20 [6512] activation: ExpirySerialNumber: Expiration data found.
2015-02-27 00:15:20 [6512] activation: ExpirySerialNumber: serial number has not expired.
2015-02-27 00:15:20 [6512] SLCoreService: stop of SLCore version 2.0 (build 2.0.1.360321).
2015-02-27 00:15:20 [6512] SLCoreService: destruction of Service took 0.4 ms and succeed.
2015-02-27 00:15:20 [6512] adobe silent Activator: verification of other updates cached HIS jobs...
2015-02-27 00:15:20 [6512] PCDService: Service of PCD in non threaded mode
2015-02-27 00:15:20 [6512] PCDService: cannot read the key value [DATA] in the hive [SAFILELIST] cache: 769
2015-02-27 00:15:20 [6512] adobe Activator silent: not found cached job!
2015-02-27 00:15:20 [6512] silent adobe Activator: * end silent Activator *.
NEXT JOURNAL - AMT3. JOURNAL *.
The next file depending on whether my resource told me to watch has been amt3.log. This file includes the following information:
2015-02-27 16:15:00 AMT [5484]: BEGINNING SESSION, library version 6.0.0.75,6.0
2015-02-27 16:15:00 AMT [5484]: initialization C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\
2015-02-27 16:15:00 AMT [5484]: Adobe License Manager version 3.5 VERSION (version 2.0)
2015-02-27 16:15:00 AMT [5484]: Virtualization disabled
2015-02-27 00:15:16 [5484] PCDService: Service of PCD in non threaded mode
2015-02-27 00:15:16 [5484] performance: AMTPreObtainProductLicense took 1,039846 ms
2015-02-27 16:15:00 AMT [5484]: RW check the key to update!
2015-02-27 16:15:00 AMT [5484]: local application of products [0] = en_US
2015-02-27 00:15:16 [5484] config: configuration of loading to C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\AMT\application.xml
2015-02-27 00:15:16 [5484] config: found payload code {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] PCDService: found the driver {402F6F2E-5683-491C-977D-0CA599A07CAF} code
2015-02-27 00:15:16 [5484] config: config: host app has been installed, by using the configuration of license installed.
2015-02-27 00:15:16 [5484] PCDService: cannot read the [FLMap] key value in the hive [Illustrator-CS6-Win-GM {|} ALL] cache: 769
2015-02-27 00:15:16 [5484] config: affecting the current licence of the driver to start because no mapping is found.
2015-02-27 00:15:16 [5484] config: the current licence of updated DesignWebSuitePremium-CS6-Win-GM [ALL]
2015-02-27 00:15:16 [5484] config: payload code: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: license code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] config: current license code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] config: class locale code: all THE
2015-02-27 00:15:16 [5484] config: fact loading configuration
2015-02-27 00:15:16 [5484] config: definition of parameters regional insalled
2015-02-27 00:15:16 [5484] config: change of locale to 'en_US' local that old because ' ' is not in the new list of installed languages
2015-02-27 16:15:00 AMT [5484]: [0] installed locale = en_US
2015-02-27 16:15:00 AMT [5484]: [0] converted locale = en_US
2015-02-27 16:15:00 AMT [5484]: config: find info license for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 16:15:00 AMT [5484]: config: PayloadCode: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 16:15:00 AMT [5484]: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 16:15:00 AMT [5484]: config: LicensingCode installed: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] PCDService: no value for the [AdobeUpdaterCodeV2] key in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [AdobeUpdaterCodeV2] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [BridgeTalkCode] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [ISO_TAGGING_DISABLED] key in the hive [Illustrator CS6-Win-GM] master: 10
2015-02-27 00:15:16 [5484] PCDService: [EULA] key value in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] PCDService: [check] key value in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] PCDService: [check] key value in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:15:16 [5484] PCDService: [Growl] key value in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] PCDService: [Growl] key value in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [EULAForPassive] key in the hive [Illustrator CS6-Win-GM] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [EULAForPassive] key in the hive [DesignWebSuitePremium-CS6-Win-GM] master: 10
2015-02-27 00:15:16 [5484] PCDService: [Updates] key value in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] PCDService: [Updates] key value in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [SuiteFeatureCount] key in the hive [DesignWebSuitePremium-CS6-Win-GM] master: 10
2015-02-27 16:15:00 AMT [5484]: Application can be serialized (no Passive App).
2015-02-27 00:15:16 [5484] PCDService: cannot read the [LicensedLocales] key value in the hive [Illustrator-CS6-Win-GM {|} LicLoc] cache: 769
2015-02-27 00:15:16 [5484] config: the current licence of updated DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:16 [5484] config: Enigma Data is SLCache
2015-02-27 00:15:16 [5484] PCDService: cannot read the [AMTConfigPath] key value in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] cache: 769
2015-02-27 00:15:16 [5484] PCDService: [ExpirationDate] key value in the hive [Illustrator CS6-Win-GM] master: 10
2015-02-27 16:15:00 AMT [5484]: subsequent launch (standard [90148713156021585045]).
2015-02-27 16:15:00 AMT [5484]: the Application initialized state. Obtaining of the product license.
2015-02-27 16:15:00 AMT [5484]: getting the client features of the cache.
2015-02-27 16:15:00 AMT [5484]: get the client of information produced from the cache.
2015-02-27 00:15:16 [5484] PCDService: [ExpirationDate] key value in the hive [Illustrator CS6-Win-GM] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [ENABLE_GUEST] key in the hive [DesignWebSuitePremium-CS6-Win-GM] master: 10
2015-02-27 00:15:16 [5484] PCDService: [ExpirationDate] key value in the hive [Illustrator CS6-Win-GM] master: 10
2015-02-27 16:15:00 AMT [5484]: running in PROV_APP
2015-02-27 00:15:16 [5484] PCDService: no value for the [EULADelay] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [EULADelay] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] PCDService: no value for the [MediaTag] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:16 [5484] config: no media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: using media RET default policy
2015-02-27 00:15:16 [5484] uiswitch: EULA has already been accepted.
2015-02-27 16:15:00 AMT [5484]: this is a subsequent launch. Postponement of services.
2015-02-27 00:15:16 [5484] performance: AMTObtainProductLicense took 24,793335 ms
2015-02-27 18:15:00 AMT [5484]: prior validation Product License.
2015-02-27 18:15:00 AMT [5484]: Services not yet loaded in this session.
2015-02-27 18:15:00 AMT [5484]: background services to prepare for post call from loading.
2015-02-27 18:15:00 AMT [5484]: spawning background thread to load services.
2015-02-27 00:15:18 [5484] performance: AMTPreValidateProductLicense took 142.779556 ms
2015-02-27 18:15:00 AMT [5484]: start working on prevalidate wire.
2015-02-27 18:15:00 AMT [5484]: looking for another series if everything.
2015-02-27 18:15:00 AMT [5484]: found = 901487131560215850457198 series
2015-02-27 18:15:00 AMT [5484]: AMTPlugPlug: Get Licensing information
2015-02-27 18:15:00 AMT [5484]: looking for another series if everything.
2015-02-27 18:15:00 AMT [5484]: found = 901487131560215850457198 series
2015-02-27 18:15:00 AMT [5484]: branchezBranchez: AdobeId was created or SN with no bit SaaS
2015-02-27 18:15:00 AMT [5484]: branchezBranchez: returned can go online as true
2015-02-27 19:15:00 AMT [5484]: AMTPlugPlug: get the AdobeID / Timestamp card
2015-02-27 19:15:00 AMT [5484]: AMTPlugPlug: preparation of response to getProductLicenseInfo
2015-02-27 00:15:19 [5484] performance: AMTPlugPlugRequest took 1036.806396 ms
2015-02-27 19:15:00 AMT [5484]: looking for another series if everything.
2015-02-27 00:15:20 [5484] AMT: RW check the key to update!
2015-02-27 00:15:20 [5484] AMT: AMT: PreValidating the product license.
2015-02-27 00:15:20 [5484] AMT: Workflow not yet throwing at this session.
2015-02-27 20:15:00 AMT [5484]: start background subsequent launch Workflow
2015-02-27 00:15:20 [5484] AMT: workflow from ALM.
2015-02-27 00:15:20 [5484] AMT: ALM initialization for serialized activation.
2015-02-27 00:15:20 [5484] ALMService: initialization as licensed application
2015-02-27 00:15:20 [5484] ALM: _info_: release start ALM 3.5 (build 3.5.2.0)
2015-02-27 00:15:20 [5484] SLCoreService: starting from version SLCore 2.0 (build 2.0.1.301001).
2015-02-27 00:15:20 [5484] SLCoreService: construction of Service took 0.0 ms and succeed.
2015-02-27 00:15:20 [5484] ALM: _info_: LEID spent DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
2015-02-27 00:15:20 [5484] ALM: _info_: host app is available under license App
2015-02-27 00:15:20 [5484] AMT: found = 901487131560215850457198 series
2015-02-27 20:15:00 AMT [5484]: AMTPlugPlug: Get Licensing information
2015-02-27 20:15:00 AMT [5484]: looking for another series if everything.
2015-02-27 00:15:20 [5484] ALM: _info_: had DOM list of FA_Set
2015-02-27 00:15:20 [5484] AMT: found = 901487131560215850457198 series
2015-02-27 00:15:20 [5484] ALM: _info_: found LEID-Illustrator-CS6-Win-GM with AMT path C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\AMT
2015-02-27 00:15:20 [5484] ALM: _info_: found LEID DesignWebSuitePremium-CS6-Win-GM with AMT path C:\Program Files (x 86) \Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [5484] ALM: _info_: found LEID VideoSuitePremium-CS6-Win-GM with AMT path C:\Program Files (x 86) \Common Files\Adobe\ssc\VideoSuitePremium - CS6-win-GM
2015-02-27 00:15:20 [5484] PCDService: no value for the [MediaTag] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:20 [5484] config: no media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484] config: using media RET default policy
2015-02-27 00:15:20 [5484] ALM: _info_: MediaTagPolicy is RETIRED
2015-02-27 00:15:20 [5484] PCDService: no value for the [NTL_WO_SN] key in the hive [DesignWebSuitePremium-CS6-Win-GM] master: 10
2015-02-27 00:15:20 [5484] ALM: _info_: canonical LEID is Illustrator-CS6-Win-GM
2015-02-27 00:15:20 [5484] ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] ALM: _info_: the value en_US local running
2015-02-27 00:15:20 [5484] AMT: silent Performing ALM license check.
2015-02-27 00:15:20 [5484] ALM: _info_: validate the license at the time of the post-Chrome, running locale is en_US
2015-02-27 00:15:20 [5484] ALM: _info_: looking for license for settings regional en_US...
2015-02-27 20:15:00 AMT [5484]: branchezBranchez: AdobeId was created or SN with no bit SaaS
2015-02-27 20:15:00 AMT [5484]: branchezBranchez: returned can go online as true
2015-02-27 00:15:20 [5484] PCDService: cannot read the [901487131560215850457198] key value in the hive [RejectedSNDomain_CS5] cache: 769
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - check if lang pack is installed for en_US
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484] ALM: _info_: existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the local serial number is en_US
2015-02-27 00:15:20 [5484] ALM: _info_: this is the local common, stop the search
2015-02-27 20:15:00 AMT [5484]: AMTPlugPlug: get the AdobeID / Timestamp card
2015-02-27 00:15:20 [5484] PCDService: cannot read the [901487131560215850457198] key value in the hive [RejectedSNDomain_CS5] cache: 769
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - check if lang pack is installed for en_US
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 20:15:00 AMT [5484]: AMTPlugPlug: preparation of response to getProductLicenseInfo
2015-02-27 00:15:20 [5484] performance: AMTPlugPlugRequest took 347.622284 ms
2015-02-27 00:15:20 [5484] PCDService: cannot read the [901487131560215850457198] key value in the hive [RejectedSNDomain_CS5] cache: 769
2015-02-27 00:15:20 [5484] PCDService: cannot read the [901487131560215850457198] key value in the hive [RejectedSNDomain_CS5] cache: 769
2015-02-27 00:15:20 [5484] config: the current licence of updated DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:20 [5484] SLCoreService: sync to license store...
2015-02-27 00:15:20 [5484] SLCoreService: found mkey server.
2015-02-27 00:15:20 [5484] SLCoreService: loading license references...
2015-02-27 00:15:20 [5484] SLCoreService: license to find 4 file (s)
2015-02-27 00:15:20 [5484] SLCoreService: analysis of the license file [202753869.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: analysis of the license file [218912877.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: analysis of the license file [250161213.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: analysis of the license file [28738525.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: synchronization of store taken license ms 66.2 and succeed.
2015-02-27 00:15:20 [5484] SLCoreService: query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] SLCoreService: query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: License is valid.
2015-02-27 00:15:20 [5484] SLCoreService: query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] PCDService: no value for the [PDApp_WF] key in the [DesignWebSuitePremium-CS6-Win-GM] hive in the cache: 519
2015-02-27 00:15:20 [5484] SLCoreService: query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: an audit of disabled
2015-02-27 00:15:20 [5484] SLCoreService: Acrobat_10.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Acrobat_Base_10.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Acrobat_Distiller_10.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Acrobat_Professional_10.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Bridge_Base_5.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Bridge_CameraRaw_5.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Bridge_ColorSettings_5.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Bridge_MiniBridge_2.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: CreativeSuite_6.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: CreativeSuite_DesignWebPremium_6.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Dreamweaver_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Dreamweaver_Base_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Fireworks_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Fireworks_Base_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Flash_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Flash_Base_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Flash_Pro_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Illustrator_16.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Illustrator_Base_16.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: InDesign_8.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: InDesign_Base_8.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: MediaEncoder_Base_3.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Photoshop_13.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Photoshop_Base_13.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Photoshop_Premium_13.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: no value for the [DataColl] key in the user dictionary.
2015-02-27 00:15:20 [5484] ALM: _info_: none necessary data collection
2015-02-27 00:15:20 [5484] ALM: _info_: launch of silent activator in emergency Mode...
2015-02-27 00:15:20 [5484] SLCoreService: Acrobat_10.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Acrobat_Base_10.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Acrobat_Distiller_10.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Acrobat_Professional_10.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Bridge_Base_5.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Bridge_CameraRaw_5.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Bridge_ColorSettings_5.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Bridge_MiniBridge_2.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: CreativeSuite_6.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: CreativeSuite_DesignWebPremium_6.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Dreamweaver_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Dreamweaver_Base_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Fireworks_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Fireworks_Base_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Flash_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Flash_Base_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Flash_Pro_12.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Illustrator_16.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Illustrator_Base_16.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: InDesign_8.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: InDesign_Base_8.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: MediaEncoder_Base_3.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Photoshop_13.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Photoshop_Base_13.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Photoshop_Premium_13.0 of the feature is enabled.
2015-02-27 00:15:20 [5484] PCDService: no value for the [ALM_Info_S1] key in the hive [DesignWebSuitePremium-CS6-Win-GM {|} en_US] in the cache: 519
2015-02-27 00:15:20 [5484] ALM: _info_: block check
2015-02-27 00:15:20 [5484] SLCoreService: query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: block bypassed check
2015-02-27 00:15:20 [5484] SLCoreService: query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0,577 sec)
2015-02-27 00:15:20 [5484] ALM: _info_: ALM_License_SilentValidate return license status: valid and active
2015-02-27 00:15:20 [5484] config: Enigma Data is SLCache
2015-02-27 20:15:00 AMT [5484]: license check produces serialized shows is already activated.
2015-02-27 00:15:20 [5484] PCDService: no value for the [STORE_URL] key in the hive [Illustrator CS6-Win-GM] master: 10
2015-02-27 00:15:20 [5484] PCDService: failed to get the data of the Enigma of hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: failed to get the data of the Enigma of hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: failed to get the data of the Enigma of hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: no value for the [NTL_WO_SN] key in the hive [Illustrator CS6-Win-GM] master: 10
2015-02-27 00:15:20 [5484] AMT: running PROV_APP
2015-02-27 00:15:20 [5484] uiswitch: key value WorkFlowType [SilentActivator]
2015-02-27 00:15:20 [5484] uiswitch: key value LaunchMode [postchrome]
2015-02-27 00:15:20 [5484] uiswitch: key value AppName [CS6 Design and Web Premium]
2015-02-27 00:15:20 [5484] uiswitch: key value AppPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows]
2015-02-27 00:15:20 [5484] uiswitch: key value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\Illustrator.exe]
2015-02-27 00:15:20 [5484] uiswitch: key value AppRunningLEID [Illustrator CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: key value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: key value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: key value AdobeCode [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}]
2015-02-27 00:15:20 [5484] uiswitch: key value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]
2015-02-27 00:15:20 [5484] uiswitch: key value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\AMT]
2015-02-27 00:15:20 [5484] uiswitch: key value AppDriverAMTPath [C:\Program Files (x 86) \Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484] uiswitch: key value AppLicensingAMTPath [C:\Program Files (x 86) \Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484] uiswitch: key value AppTrialSerialNumber [901487007673310060752956]
2015-02-27 00:15:20 [5484] uiswitch: key value ShowEULA [false]
2015-02-27 00:15:20 [5484] uiswitch: key value BuyURL [http://www.adobe.com/go/buy?]
2015-02-27 00:15:20 [5484] uiswitch: key value AdobeIDCreated [true]
2015-02-27 00:15:20 [5484] uiswitch: key value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\AMT\LMResources\background.png]
2015-02-27 00:15:20 [5484] uiswitch: key value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
2015-02-27 00:15:20 [5484] uiswitch: key value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\OBLRes\en_US\LicenseFAQ.html]
2015-02-27 00:15:20 [5484] uiswitch: key value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\OBLRes\en_US\ConnectionFAQ.html]
2015-02-27 00:15:20 [5484] uiswitch: key value AppRunningLocale [en_US]
2015-02-27 00:15:20 [5484] uiswitch: key value AppListOfLocales [en_US]
2015-02-27 00:15:20 [5484] uiswitch: [] key value AppProcessID
2015-02-27 00:15:20 [5484] uiswitch: key ProductID value [543]
2015-02-27 00:15:20 [5484] uiswitch: key value ProductVersion [6.0]
2015-02-27 00:15:20 [5484] uiswitch: platform of key value [0]
2015-02-27 00:15:20 [5484] uiswitch: key value AppHostAppType [ALM_HostAppType_LicensedProduct]
2015-02-27 00:15:20 [5484] uiswitch: [] key value AppEULAFolderPath
2015-02-27 00:15:20 [5484] uiswitch: key NoTrial value [0]
2015-02-27 00:15:20 [5484] uiswitch: key UpgradeCheckRequired value [0]
2015-02-27 00:15:20 [5484] uiswitch: key value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543 & release = 6.0 & platform = 0 & local = en_US & source = PCSTHX]
2015-02-27 00:15:20 [5484] uiswitch: key value ClaimSource [nag_trial]
2015-02-27 00:15:20 [5484] uiswitch: key RefreshWF value [0]
2015-02-27 00:15:20 [5484] uiswitch: key value TrialGrace [30]
2015-02-27 00:15:20 [5484] uiswitch: key value TrialLeft [30]
2015-02-27 00:15:20 [5484] uiswitch: key value ApplicationLaunchMode [LaunchMode_UI]
2015-02-27 00:15:20 [5484] uiswitch: SilentActivator
2015-02-27 00:15:20 [5484] uiswitch: silent Activator
2015-02-27 00:15:20 [5484] uiswitch: launched
2015-02-27 00:15:20 [5484] ALM: _info_: entered ALM_NeedANAG
2015-02-27 00:15:20 [5484] PCDService: no value for the [ADOBEID_EXT_PROFILE] key in the hive [901487131560215850457198] in the cache: 519
2015-02-27 00:15:20 [5484] ALM: _info_: ALM_NeedANAG output
2015-02-27 00:15:20 [5484] PCDService: no value for the [AdobeUpdaterCodeV2] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:20 [5484] PCDService: no value for the [AdobeUpdaterCodeV2] key in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:15:20 [5484] PCDService: [Updates] key value in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:20 [5484] PCDService: [Updates] key value in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:15:20 [5484] AUMService: config: No. AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484] ServiceLoader: found library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit) \Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484] AUMService: call IsUpdaterEnabled
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled successful call
2015-02-27 00:15:20 [5484] ALM: _info_: disabling menu is activated
2015-02-27 00:15:20 [5484] AMT: successful launch Workflow.
2015-02-27 20:15:00 AMT [5484]: call of the AUM API to create the Scheduler entry to serve as an updater.
2015-02-27 00:15:20 [5484] PCDService: no value for the [AdobeUpdaterCodeV2] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:20 [5484] PCDService: no value for the [AdobeUpdaterCodeV2] key in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:15:20 [5484] PCDService: [Updates] key value in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:15:20 [5484] PCDService: [Updates] key value in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:15:20 [5484] AUMService: config: No. AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484] AUMService: call IsUpdaterEnabled
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled successful call
2015-02-27 00:15:20 [5484] AUMService: call xml Get LEID
2015-02-27 00:15:20 [5484] AUMService: Get LEID XML call succeeded
2015-02-27 00:15:20 [5484] AMT: AUM GetLEID called with status = 0.
2015-02-27 20:15:00 AMT [5484]: control of the characteristics of customer against cache.
2015-02-27 00:15:20 [5484] AMT: function Illustrator_Base 16.0 is authorized (has been authorized).
2015-02-27 20:15:00 AMT [5484]: function Bridge_Base 4.0 is unlicensed (was unlicensed).
2015-02-27 20:15:00 AMT [5484]: feature MobileCenter_Base 3.0 is without license (was unlicensed).
2015-02-27 00:15:20 [5484] AMT: Validate customer product info from cache.
2015-02-27 00:15:20 [5484] PCDService: [ExpirationDate] key value in the hive [Illustrator CS6-Win-GM] master: 10
2015-02-27 20:15:00 AMT [5484]: starts to collect data for SWTag_Init()
2015-02-27 20:15:00 AMT [5484]: DoISOTagging() productCanonicalLEID = Illustrator CS6-Win-GM; outMappedLEID = DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM
2015-02-27 20:15:00 AMT [5484]: DoISOTagging() productPayloadCode = {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}; driverPayloadCode = {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484] AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_US
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() license status = active
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() Tags 901487131560215850457198; 6.0; VOLUME
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() Product Version 6; 0
2015-02-27 00:15:20 [5484] AMT: AMT: product license pré-validés.
2015-02-27 00:15:20 [5484] AMT: Prevalidate indicates the license is good and no UI not required.
2015-02-27 00:15:20 [5484] performance: PreValidate wire taken ms 1107.258911
2015-02-27 00:16:39 PCDService [5484]: no value for the [AdobeUpdaterCodeV2] key in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:16:39 PCDService [5484]: no value for the [AdobeUpdaterCodeV2] key in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:16:39 [5484] PCDService: [Updates] key value in the hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] master: 10
2015-02-27 00:16:39 [5484] PCDService: [Updates] key value in the hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] master: 10
2015-02-27 00:16:39 [5484] AUMService: config: No. AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:16:39 [5484] AUMService: call UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd
2015-02-27 00:16:39 [5484] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd successful call
2015-02-27 00:16:39 [5484] AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status = 0.
2015-02-27 00:16:39 [5484] ALMService: termination
2015-02-27 00:16:39 [5484] SLCoreService: stop of SLCore version 2.0 (build 2.0.1.301001).
2015-02-27 00:16:39 [5484] SLCoreService: destruction of Service took ms 9.4 and succeed.
2015-02-27 00:16:39 [5484] ALM: _info_: end of ALM
2015-02-27 00:16:39 [5484] performance: AMTReleaseProductLicense took 10,994947 ms
2015-02-27 00:16:39 AMT [5484]: END OF SESSION.
Obviously this kind of thing means absolutely nothing to me. I just hope this means something to one of you so you can help me get this figured out.
Thank you in advance.
Kim
Jeff,
My software is now registered with the technician and I can now use Illustrator! This is the Silhouette plugin that was causing the problem. Once he got rid of it worked great!
Thanks again for your help, I really appreciate it.
Kim
-
Hi, I have a HP Pavilion dv4 Notebook PC, and I can't get my updates of windows to download anything. My BITS will not start.
-Processor: Intel (r) Core (TM) 2 Duo CPU
At 2.10 GHz, 2.10 GHz T6500
-Memory (RAM): 4.00 GB
-System type: 64-bit operating system
-Windows Vista Home Premium Edition
-Service Pack 2I have Webroot AntiVirus with Spy Sweeper and I recently downloaded the Malewarebytes Malware Anti.
Whenever I try to download an update for anything, be it Itunes, Windows Defender, Windows updates, updates to HP or Microsoft Updates, they do not always arrive.
When I go into the service menu & try to start BITS it comes up with this message:
Windows cannot start the Service on the Local computer's Background Intelligent Transfer
Error 126: The specified module is not found.When the updates of Windows fails to download updates, it comes up with the error Code: 80246008.
I tried to download on microsoft.com BITS Repair tool, but it is said that the tool is not necessary.
I really need someone to help me and to understand this point for me, it's happened now for about 3 months. When I bought the laptop I had Webroot AntiVirus with Spy Sweeper installed, and I just installed Malwarebytes' Anti Malware, a week ago.
Anyway, do the following:
1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
1B. download the tool McAfee Consumer Product Removal, save it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
2. close all open applications (that is, anything with an icon on the taskbar).
3. click right on the file saved in # 1 above, and then select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.
4. click right on the file saved in # 1 b above, and then select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then reboot again.
5 test.
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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