Keyboard not working on Lenovo Windows laptop and stuck on the login screen

I have a Lenovo WIndows 8 20157 laptop, the keyboard no longer works someday so I restored it.  At that time, I could use an external keyboard.  When the system rebooted, it got to the login screen and will not work.  The screen keyboard and the external keyboard does not work.  The only thing that happens when I use a keyboard (external to the screen, laptop), is that if I hit the button S power options developed.  I can not connect and I can't run it in safe mode.  Already, I have removed the battery and held down the power button, which has not changed anything.

I took it for someone who told me to restore to factory settings and there are drop down menu in the corner of the login screen, but sometimes the mouse works and sometimes it isn't.  For example at the moment I can't open easy access menu to open the keyboard screen, but sometimes I can't.  Any ideas?

Hi Jennifer,.

Welcome to the Microsoft community.

According to the request, you have problems with the keyboard on your Lenovo laptop.

As you have made a number of steps to address this issue including restoration to factory settings, I feel that this could be a hardware problem, so at this point in time that it would be better you contact Lenovo for additional troubleshooting support.

See the link below for contact Lenovo support.

http://support.Lenovo.com/us/en/contactus

I hope this information helps, please get back to us for further support on Windows. We will be happy to help you.

Thank you.

Tags: Windows

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