Laptop 15 R-063tu: black screen occurs for a few seconds when the charger is connconnected

Mr President, there are a lot of problems occurred after the upgrade to windows 10 but I have a lot of them except that, when plugged into the charger for my laptop on the screen goes black for a few seconds(3-4) and even when I plugged. He was failed on the help of version.please victory 8.1.

Hi there @Dip009,

Thank you for joining the Forums HP's Support and welcome! It is a great place to ask questions, find solutions and get help from others in the community! I read your post on the Forums of HP Support. I wanted to join you and help! I understand that you had upgraded to Windows 10 and now you have a problem with the screen going black when you plug the AC adapter or disconnect your laptop of HP 15-r063tu.

You get an error with the black screen?

Have you tried to see if you get the black screen in Mode safe?

Have you tried to run the Troubleshooter of power?

Have you checked the power settings to ensure that the brightness is not set to 0% when the power cord is plugged?

Have you tried to go to change advanced power settings to ensure that none of these settings are defined to enable the black display when it is plugged in?

Have you tried to do Windows updates?

Have you tried to make updates using the HP Support Assistant? Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system at the time of purchase or need to be updated.

Another option to try would be to go on the software of HP 15-r063tu notebook PC and the driver page, click the check now orange and HP will identify missing or outdated drivers and software necessary.

I have a couple of documents for you to read for more troubleshooting. Here's one called Management of power (10 of Windows) Options. Here is another document for you to Microsoft called Troubleshooting black screen problems.

Please let me know if I answered your question by clicking the "Thumbs up" if the troubleshooting in this post steps solves the problem for you please click on the button "Accept as Solution" . This will allow to the others is that present the same problem a solution also. If you need assistance, I would be more than happy to continue to help you. Please just re-post with the results of the resolution of the problems.

Thank you!

Tags: Notebooks

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