Laptop HP 15-af122no: crash at startup after update driver AMD

I bought my computer on February 2016, so it is quite new. There are 10 Windows ready and recently it has been upgraded. My internet connection LAN, no problems with that.

Yesterday an automatic detection of AMD system informed me that my drivers need to be modernised and I gave her permission to upgrade, maybe that has been my biggest fault... After that I needed to restart the system, and I did. The computer started showing strange texts on the screen, I remember that one word from him, it was at the end of the first line: "watchdog". After that the text of HP showed and freezes on the screen. I tried to start the second time, the result was the same. Third time the texts initially showed no more, but the start crashed on HP display.

I am now on a computer it's not me and I tried to get help for this problem to the Support HP Finland, since I can't use HP Support Assistant on my HP. I found a few tips I've tried:

-J' removed the battery and the power cord, but it did not help

-After starting the computer, I pressed ESC several times to get in safe mode. Finally I got to a mode where I could enter a few commands (unfortunately I do not remember more..), but it does not give me the result I was expecting (and said what page of support must be the result). The computer said that it does not find these batch files requested.

I'm really sad that I have had no money to buy a proper memory stick or cd to make the stick recovery or discs... NOW, they may be needed.

I've been thinking about resetting the computer, but there could be some risk, too... Please, please, help me, I don't know what to do anymore. I hope you find a solution to solve this problem, thank you already!

Hi there @Troublefinder,

Thank you for joining the Forums HP's Support and welcome! You have just a great place to ask questions, find solutions and get help from others in the community. I understand that once you had done a update driver and recently upgraded to level to Windows 10, now your HP for laptop - 15-af122no (ENERGY STAR) is not allowing you to start correctly.

Please note , remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.

Are you blocking upward at the HP Logo?

Have you tried a hard reset?

Have you tried to Test for hardware failures?

Are - that you receive error messages or error codes?

You happen to see a blue screen to choose an Option at all?

If the computer hangs at the HP logo screen, try to clean the vents from the computer to the air and then restarting the laptop.

Follow these steps to remove and reinsert the memory modules for troubleshooting:

Tags: Notebooks

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