Adobe Premiere crashes on startup after update
I updated Adobe first CC 2015 a few weeks back, and after his release, would crash whenever I try to launch it. These two pop-up windows.
I tried to uninstall the program to completely reinstall windows with a clean install on my computer and nothing works. Any ideas?
Thank you
Please refer to this thread: Re: Premiere Pro 2015 won't open after the recent update
Thank you
Regalo
Tags: Premiere
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TTITLE says it all. Computer works only in start mode course now. Was able to download and run EtreCheck in secure boot mode. Results below. Results of the last log less than kernel panic. Can anyone help?
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-29 12:38:32
Download https://etrecheck.com EtreCheck
Time 02:08
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click the [details] links for more information on this line.
Problem: The computer is restarted
Description:
Kernel panic causing the system to crash after update to El Capitan
Hardware information: ⓘ
Mac Pro (end 2013)
[Technical details] - [User Guide] - [warranty & Service]
Mac Pro - model: MacPro6, 1
1 3.5 GHz 6-Core Intel Xeon CPU E5: 6 strands
16 GB expandable RAM - [Instructions]
DIMM1
ok 4 GB ECC DDR3 1866 MHz
DIMM2
ok 4 GB ECC DDR3 1866 MHz
DIMM3
ok 4 GB ECC DDR3 1866 MHz
DIMM4
ok 4 GB ECC DDR3 1866 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en2: 802.11 a/b/g/n/ac
Video information: ⓘ
AMD over-pants D500 - VRAM: 3072 MB
AMD over-pants D500 - VRAM: 3072 MB
PA271W 2560 x 1440 @ 60 Hz
System software: ⓘ
OS X El Capitan 10.11.5 (15F34) - since startup time: less than an hour
Disk information: ⓘ
APPLE SSD SM0512F Disk0: (500,28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 499,42 go-go (345,03 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
USB information: ⓘ
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Hub keyboard Apple, Inc.
HP HP wireless KB and MS
Apple Inc. Apple Keyboard
FireWire information: ⓘ
G-TECH G-DRIVE 400mbit - 800 max
EFI (disk1s1) < not mounted >: 210 MB
Backup of Volumes/NeonBunny NeonBunny Backup (disk1s2): 1.00 TB (187,87 GB free)
Office backup HD (disk1s3) Volumes/Desktop HD backup: 999,72 go-go (406,82 free)
G-TECH OEM ATA Device 00 800-800 max
EFI (disk2s1) < not mounted >: 210 MB
Time Machine (disk2s2) Volumes/Time Machine: 1,00 TB (562,63 GB free)
Desktop Hard Drive (disk2s3) Volumes/Desktop Hard Drive: 999,52 go-go (406,55 free)
Information crush: ⓘ
Apple Inc. Thunderbolt_bus_2.
Apple Inc. Thunderbolt_bus_1.
Thunderbolt of Apple Inc. to FireWire adapter
Apple Inc. Thunderbolt_bus_0.
Configuration files: ⓘ
/ etc/hosts - Count: 22
Goalkeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/ Library/Extensions
[no charge] jp.co.pioneer.driver.DJM - 900nexusAudio (1.4.0 - SDK 10.10 - 2016-06-25) [Support]
[no charge] jp.co.roland.RDUSB017CDev (1.0.0 - SDK 10.9-2016-06-25) [Support]
/ System/Library/Extensions
com.nvidia.CUDA [no charge] (1.1.0 - 2016-06-25) [Support]
com.paceap.kext.pacesupport.master [no charge] (5.9 - 10.6 SDK - 2016-06-25) [Support]
/System/Library/Extensions/PACESupportFamily.kext/contents/plugins
com.paceap.kext.pacesupport.Leopard [no charge] (5.9 - 10.4 SDK - 2012-07-11) [Support]
[no charge] com.paceap.kext.pacesupport.Panther (5.9 - SDK 10.-1-2012-07-11) [Support]
com.paceap.kext.pacesupport.snowleopard [no charge] (5.9 - 10.6 SDK - 2012-07-11) [Support]
com.paceap.kext.pacesupport.Tiger [no charge] (5.9 - 10.4 SDK - 2012-07-11) [Support]
Launch system officers: ⓘ
[loaded] 9 tasks Apple
[loading] 163 tasks Apple
[operation] 66 tasks Apple
Demons of launch system: ⓘ
com.Apple.watchdogd.plist [failure]
[loaded] 44 tasks Apple
[loading] 162 tasks Apple
[operation] 84 tasks Apple
Launch officers: ⓘ
[no charge] com.adobe.AAM.Updater - 1.0.plist (2015-06-23) [Support]
com.extensis.FMCore.plist [no charge] (2016-06-26) [Support]
com.Fortinet.FortiClient.fssoagent_launchagent.plist [no charge] (2015-01-16) [Support]
com.nvidia.CUDASoftwareUpdate.plist [no charge] (2016-06-29) [Support]
[no charge] com.oracle.java.Java - Updater.plist (2014-12-05) [Support]
com.RealVNC.vncserver.PerUser.plist [no charge] (2014-04-01) [Support]
com.RealVNC.vncserver.prelogin.plist [no charge] (2014-04-01) [Support]
Launch of the demons: ⓘ
[no charge] PACESupport.plist (2012-07-11) [Support]
com.adobe.SwitchBoard.plist [no charge] (2014-05-29) [Support]
com.Adobe.fpsaud.plist [no charge] (2016-06-13) [Support]
com.barebones.BBEdit.plist [no charge] (2014-06-19) [Support]
com.Bombich.ccchelper.plist [no charge] (2016-06-25) [Support]
com.CrashPlan.engine.plist [no charge] (2016-05-17) [Support]
com.GoPro.stereomodestatus.plist [no charge] (2014-01-29) [Support]
com.Microsoft.Office.licensing.helper.plist [no charge] (2011-03-10) [Support]
com.nvidia.Cuda.Launcher.plist [no charge] (2014-11-05) [Support]
[no charge] com.oracle.java.Helper - Tool.plist (2014-12-05) [Support]
com.RealVNC.vncserver.plist [no charge] (2014-04-01) [Support]
Other applications: ⓘ
[ongoing] com.etresoft.EtreCheck.268512
[ongoing] org.Mozilla.Firefox.251872
[loading] 419 tasks Apple
[operation] 158 tasks Apple
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-06-23) [Support]
FlashPlayer - 10.6: 22.0.0.192 - SDK 10.9 (2016-06-26) [Support]
QuickTime Plugin: 7.7.3 (2016-05-04)
AdobePDFViewerNPAPI: 11.0.04 - 10.6 SDK (07 / 07/2014) [Support]
AdobePDFViewer: 11.0.04 - 10.6 SDK (07 / 07/2014) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-26) [Support]
Default browser: 601 - SDK 10.11 (2016-05-04)
SharePointBrowserPlugin: 14.4.3 - 10.6 SDK (2014 / 07 / 08) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-05-03) [Support]
JavaAppletPlugin: Java 8 73 02 version Check build update (06-02-2016)
3rd party preference panes: ⓘ
Preferences CUDA (2014-08-21) [Support]
Flash Player (2016-06-13) [Support]
GoPro (2014-06-01) [Support]
Java (2016-02-06) [Support]
TR-8 (2013-12-05) [Support]
Time Machine: ⓘ
Automatic backup: YES
Volumes to back up:
Macintosh HD: Disc size: 499,42 GB disc used: 154,39 GB
Destinations:
Time Machine [Local]
Total size: 1.00 TB
Total number of backups: 128
An older backup: 29/05/14, 18:39
Last backup: 29/06/16, 11:48
Size of backup drive: adequate
Backup size 1.00 TB > (disc 154,39 GB X 3)
Top of page process CPU: ⓘ
16% firefox
2% WindowServer
2% fontd
0% kernel_task
0% CVMCompiler (2)
Top of the process of memory: ⓘ
Kernel_task 755 MB
Firefox 541 MB
Softwareupdated 524 MB
Sharingd 147 MB
WindowServer 115 MB
Information about virtual memory: ⓘ
9,38 GB of free RAM
6.61 GB used RAM (1.66 GB being cached)
Used Swap 0 B
Diagnostic information: ⓘ
June 29, 2016, 12:33:17 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-123317_[redacted].panic [details]
June 29, 2016, 12:32:38 self-test - spent
June 29, 2016, 12:21:38 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-122138_[redacted].panic [details]
June 29, 2016, 12:19:55 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-121955_[redacted].panic [details]
June 29, 2016, 12:03:34 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-120334_[redacted].panic [details]
June 29, 2016, 11:44:36 /Library/Logs/DiagnosticReports/backupd_2016-06-29-114436_[redacted].cpu_resour ce.diag [details]
/ System/Library/CoreServices/backupd. Bundle/happy/Resources/backupd
June 29, 2016, 11:39:19 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-113919_[redacted].panic [details]
June 29, 2016, 11:37:02 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-113702_[redacted].panic [details]
June 29, 2016, 11:35:45 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-113545_[redacted].panic [details]
June 29, 2016, 11:18:35 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-111835_[redacted].panic [details]
June 29, 2016, 11:16:58 /Library/Logs/DiagnosticReports/Kernel_2016-06-29-111658_[redacted].panic [details]
June 28, 2016, 23:20:06 /Library/Logs/DiagnosticReports/CrashPlanService_2016-06-28-232006_[redacted].c pu_resource.diag [details]
/Applications/CrashPlan.app/Contents/MacOS/crashplanservice
June 28, 2016, 22:52:23 /Library/Logs/DiagnosticReports/Kernel_2016-06-28-225223_[redacted].panic [details]
Anonymous UUID: D8BD978F-CE20-BC0E-9AE3-B2CAD98D978B Wed Jun 29 12:33:17 2016
Panic report *.
panic (cpu 0 0xffffff801ab04687 appellant): "hfs_swap_HFSPlusBTInternalNode: invalid key length catalogue #0 (3)\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/bsd/hfs/hfs_end ian.c:544 ".
Backtrace (CPU 0), frame: return address
0xffffff921ffeae10: 0xffffff801a6dab12
0xffffff921ffeae90: 0xffffff801ab04687
0xffffff921ffeaed0: 0xffffff801ab03473
0xffffff921ffeaf20: 0xffffff801aaf3be7
0xffffff921ffeaf50: 0xffffff801a931e3a
0xffffff921ffeb060: 0xffffff801a9311de
0xffffff921ffeb100: 0xffffff801a92f4bb
0xffffff921ffeb170: 0xffffff801ab3159c
0xffffff921ffeb1c0: 0xffffff801ab36967
0xffffff921ffeb260: 0xffffff801ab14459
0xffffff921ffeb980: 0xffffff801a92723e
0xffffff921ffeba10: 0xffffff801ab849db
0xffffff921ffebf60: 0xffffff801ac286a1
0xffffff921ffebfb0: 0xffffff801a7ecc66
The process corresponding to the current thread BSD name: mds_stores
Mac OS version:
15F34
Kernel version:
15.5.0 Darwin kernel version: kills Apr 19 18:36:36 PDT 2016; root:XNU-3248.50.21~8/RELEASE_X86_64
Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6
Slide kernel: 0x000000001a400000 Text of core base: 0xffffff801a600000
Text __HIB base: 0xffffff801a500000
Name of system model: MacPro6, 1 (Mac-F60DEB81FF30ACF6)
Availability of the system in nanoseconds: 40936714424
last load kext to 4709008356: com.nvidia.CUDA 1.1.0 (addr 0xffffff7f9c684000 size 12288)
kexts responsible:
com.nvidia.CUDA 1.1.0
com.paceap.kext.pacesupport.snowleopard 5.9
com Apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.22.0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.AppleOSXWatchdog 1
3.12.7 com.apple.driver.AppleGraphicsDevicePolicy
com Apple.Driver.pmtelemetry 1
com.apple.driver.AppleHDAHardwareConfigDriver 274,9
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleHDA 274,9
com.apple.kext.AMDFramebuffer 1.4.2
com.apple.iokit.IOBluetoothSerialManager 4.4.5f3
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.AMDRadeonX4000 1.4.2
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.kext.AMD7000Controller 1.4.2
3.12.8 com.apple.driver.AppleMGPUPowerControl
com.apple.driver.AppleIntelMCEReporter 107
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.iokit.IOBluetoothUSBDFU 4.4.5f3
com.apple.driver.AppleFireWireStorage 3.7.1
com.apple.driver.initioFWBridge 3.7.1
com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 3.7.1
com.apple.driver.LSI_FW_500 3.7.1
com.apple.driver.Oxford_Semi 3.7.1
com.apple.driver.StorageLynx 3.7.1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.driver.AppleFWOHCI 5.5.4
2.8.5 com.apple.iokit.IOAHCIBlockStorage
com.apple.iokit.AppleBCM5701Ethernet 10.2.0
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com Apple.NKE.applicationfirewall 163
com Apple.Security.Quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com Apple.kext.Triggers 1.0
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.driver.DspFuncLib 274,9
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.2.1
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOAcceleratorFamily2 205,10
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3
com.apple.iokit.IOBluetoothFamily 4.4.5f3
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleHDAController 274,9
com.apple.iokit.IOHDAFamily 274,9
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.kext.AMDSupport 1.4.2
3.12.8 com.apple.AppleGraphicsDeviceControl
3.12.8 com.apple.driver.AppleGraphicsControl
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
com.apple.driver.AppleHIDKeyboard 181
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com Apple.Driver.USB.cdc 5.0.0
com.Apple.Driver.USB.Networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.iokit.IOFireWireSBP2 4.2.7
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
4.6.1 com.apple.iokit.IOFireWireFamily
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com Apple.Driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com Apple.Security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417,4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com Apple.KEC.pthread 1
com Apple.KEC.corecrypto 1.0
com.apple.kec.Libm 1
Hello
com.paceap.kext.pacesupport.master [no charge] (5.9 - 10.6 SDK - 2016-06-25) [Support]
/System/Library/Extensions/PACESupportFamily.kext/contents/plugins
com.paceap.kext.pacesupport.Leopard [no charge] (5.9 - 10.4 SDK - 2012-07-11) [Support]
[no charge] com.paceap.kext.pacesupport.Panther (5.9 - SDK 10.-1-2012-07-11) [Support]
com.paceap.kext.pacesupport.snowleopard [no charge] (5.9 - 10.6 SDK - 2012-07-11) [Support]
com.paceap.kext.pacesupport.Tiger [no charge] (5.9 - 10.4 SDK - 2012-07-11) [Support]
Same here > kernel Panics extensions - part 3 - Uninstall...
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InDessing CC crash at launch, after update
After update InDesign CC app crushes at the launch. I chatted with adobe support and after all his detailed instructions in the following link, the problem is not yet solved:
Errores del sistema, caudal respond | Windows | Adobe software
My computer is a PC with Windows 8.1
The rest of the applications work without problem
Please, any suggestion to solve the problem?
Thanks in advance
found a link to the second question: Re: I can't open the InDesign program, which I have been using now for over 18 months... He starts to open then crashes, I uninstalled/re-installed the program and always unsuccessfully.
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