Laptop HP G42-303DX system restore error 0x800700B7

I have a laptop HP, model G42-303DX, running Windows 7.

When Windows tries to start, it displays the message: Windows Error Recovery / cannot start Windows.

Then StartUpRepair launches and research about a minute for the problems.  Then it displays the message "Startup Repair cannot fix automatically.  I gave options: (1) sending info (can not since I can't it connect to the Internet) or (2) not to send (should I select).

I click on Details of the issue and see the following:

ProblemEvent name: StartUpRepairOffline

Signature of the problem 01: 6.1.7600.16385

Signature of the problem 02: 6.1.7600.16385

Signature of the problem 03: unknown

Signature of the 04:21200545 problem

Signature of the problem 05: AutoFailover

Signature of the problem 06:29

Signature of the problem 07: corrupt the file

The system version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

The next screen to appear is: HP Recovery Manager

I tried to do five different restorations, starting with the most recent restore point and working up.  All restore attempts failed.  In 3 of 5 attempts, I got the error code: 0x800700b7.  And in 2 of 5 attempts was the failure code: 0x8000ffff.

I created a bootable (Kaspersky Rescue v10) DVD rescue disk and run a deep scan of 4 hours to check the virus, Trojans, etc, and it found nothing.

When this laptop was purchased from Best Buys, we have not all discs.  I'm sorry to say that we did not create recovery disc.  I checked on the HP support site to order a set of recovery discs and can be found only for Windows 7 in the 64-bit version.  I don't know if this PC has been configured as a 32-bit or 64-bit machine.

In addition, I use the Recovery Manager to create DVDs from backup files on that PC.  This problem started in December, and according to my daughter-in-law (the only user of that PC), it gave him no problems until this.

I would REALLY appreciate any help on this... I'm a little at my wits end.

Thank you

Hello

If you press F11 at startup, then it will take you to HP Recovery... .but recovery will reset the computer to factory

Settings... Make sure you only have all backed up... If F11 did not help, then here is the link to order recovery disks for your

System...

DVD - Windows 7 64B + Supp 2 Recovery Kit ►

Your system has Windows 7 Home Premium 64-bit installed on purchase... you can check the specifications of your system here...

HP G42 - 303DX Notebook PC product specifications

Tags: Notebooks

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