System Restore error - how to start repair disk Vista?

I get an unspecified error (no error code) when I tried restoring the system for some time. Now a registry cleaner destroyed havoc with my device, boot sector is very slow and more from programs and safeguarding of this "so-called better sides.
registry cleaner does not work as well.

So, I think that my only recourse here is to use the Vista installation disc to allow the use of system restore, which continued to restore the files. But when I try to use repair, it does not list my operating system, and when I go to the next screen to find, it lists all kinds of sources that I'm not one to use.

I use Vista Business

Thank you

joanjps, see make repairs of the environment of Windows (from Windows Vista Inside Out) recovery system for more complete details on startup repair options.

If the Windows Vista startup repair does not find your OS, then it means that the boot record may have taken place, you can use the Startup Repair bootrec.exe command to fix your boot manager entries, see the following article for more details on Bootrec.exe: http://support.microsoft.com/kb/927392.

Whereas the registry cleaner has been a cause of many failures you lived, I reinstall hightly recommend you back up your data and perform a system.

Methods to backup your files

Installing and reinstalling Windows Rami
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • Ideas: I get the 0x80073AFC error code when I try to use the system restore then, how can I find and replace this file missing MUI?

    Remember - this is a public forum so never post private information such as numbers of mail or telephone!

    Ideas: I get the 0x80073AFC error code when I try to use the system restore then, how can I find and replace this file missing MUI?

    • I am running Windows 7 for packs SP 1 or SP 2 does NOT solve my problem since neither one works with Windows 7.  Is there a way to search for this MUI (Multiple User Interface) missing file? The every thing must have himself installed in the first place. I took my mom (she died in June) and my brother on this PC as users so even if they do not use this PC supports multiple users. Maybe if I deleted as a reboot and additional users it will solve my problems. My updates install OK but I can't run at all system restore. It creates a restoration point OK but when I try to sr back to a restore point before I get the error 0x80073AFC topic of the missing MUI file. Then, when I spear SR it is said that he could not and no files have been changed because of the error 0x8000FFFF error, unspecified catastrophic failure and could not retrieve the file several times when system restore is attempted.

      I'm running Windows 7 on a HP Pavilion with browser Firefox 3.6.8 browser Opera 10.60, IE8 and Google Chrome 5.0.375.125 browser browser.

      Can you tell me what I try next? Thnks a lot and sayonara for now the guy-Jack McElwee / keimanzero the Scion of the Anime in Brookhaven PA - USA

      OK I tried everything and nothing works! Only added beginners are updated browser Opera 10.63; IE9 (Beta); Firefox 3.6.12 and Google Chrome 7.0.517.41 and Java 22. Of course like everyone else in the world, I had to uninstall/enable and disable/download again and reinstall new Adobe Flash 10 and 11 of the shock wave and they keep crashing too! Hello 4 keep screwing browsers and now I get connection network problems. I run Comcast doctor and did everything it said to do, but nothing works. Oh and I added 7-Zip and WinZip also. Likewise, they will not work! Help! Thanks - K & K

    keimanzero,

    Comcast of Norton Security Suite version is installed? If Yes, who and perhaps malware is most likely to cause questions you have published, in particular the failure of the restoration of the system.
    First, configure the system to boot - How to solve a problem by performing a boot in Windows Vista or in Windows 7
    NOTE: Start-up mode minimum state all the 3rd party firewalls will be disabled. Open Control Panel > Windows Firewall to make sure that the native firewall of Windows 7 is now on.

    Download and Save the update system (or CheckSUR) tool. You will need to download the specific Version of CheckSUR corresponding to the architecture of the system to Windows 7. If you do not know the architecture of the system, and then click the link that says "Click here to show or hide the instructions step by step with images" under method 2: download the update directly system preparation tool from Microsoft Download Center .
    Description of the preparation tool system update for Windows Vista for Windows Server 2008, for Windows 7 and for Windows Server 2008 R2

    Once the download is complete, close all open programs and browsers. Now, run CheckSUR with the system connected to the internet because it will download the .cab for system files. Reboot once CheckSUR is complete.

    Secondly, I suggest that you run the File Checker system while in the same clean boot state.
    To run the System File Checker tool, follow these steps:

    1. Click Start and type cmd in the field search programs and files .
    2. Right click on cmd.exe in the programs of list, and then choose 'run as administrator '.
      If you are prompted for an administrator password or a confirmation, type your password or click on continue.
    3. At the command prompt, enter the following line exactly as written including the space between thec and the/and then press ENTER:
      sfc/scannow

    When the analysis is complete, test to see if the problems facing the system have been resolved.

    If they are not, you will need to contact Norton support for the version of Norton Internet Security Comcast to get help, or just uninstall NIS, run the Norton removal tool (right click Norton_Removal_Tool.exe, choose "Run as Administrator"), reboot and then check to see if the problems are still occurring.

    Expert MowGreen Windows IT Pro - consumer safety

  • Software Distribution Service 3.0. my wallpaper, all my documents, my videos, my photos, my desktop shortcuts, etc. all gone. has had to do a system restore. How can I avoid this in the future?

    XP Professional 5.1.2600 Pack 3. Automatic updates are on. After that an automatic update on Mei and June 2012 identified as Software Distribution Service 3.0 my wallpaper, all my documents, my videos, my photos, my desktop shortcuts, etc. all gone. has had to do a system restore. How can I avoid this in the future?

    Software distribution service 3.0 is a system restore point, not an update.

    When an update is installed a SDS is created.

    To check the name of the update, go to the Microsoft Update Web site and check your update history, search for the date, that the error occurred.

    Also make sure that your system is clean:

    Download, install, update and scan with these full free malware detection programs:

    Malwarebytes (MMFA): http://malwarebytes.org/

    SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

    http://www.Microsoft.com/security/scanner/en-us/default.aspx Security Scanner   

    I guess 'Mei' is your abbreviation of Microsoft Security Essentials under your antivirus protection, is this correct?

    After return with answers to the questions and the results of the analyses.

  • After got rid of the virus Fake system restore Windows, how can I restore my hidden files, folders and shortcuts?

    original title: restore the false system Windows Virus

    After got rid of the virus Fake system restore Windows, how can I restore my hidden files, folders and shortcuts?

    It is always sensible in this situation to achieve a malware check

    Start the computer in safe mode with network and download and install Malwarebytes (free version for individuals only), updated definitions and run in safe mode. Disable other security software while you do the analyses.

    http://www.Malwarebytes.org/

    Download and run SuperAntiSpyware (Free Edition)

    http://www.SUPERAntiSpyware.com/download.html

    Some malware is installing the entries of proxy server redirecting internet connections. If you encounter this problem step 2 see in the following link:

    http://www.myantispyware.com/2011/02/21/how-to-remove-Internet-Security-Essentials-virus/

  • I install Windows Media Player 11 on Dell Dim/3000, I received the message to turn the system restore. How do I do that? Turn on SR, where is the button?

    I install Windows Media Player 11 on Dell Dim/3000, I received the message to turn the system restore. How do I do that?  Turn on SR, where is the button?  How can I enable the system restore?  I want to install Window Media Player 11 and this is the message I received. WMP 11 I need to re install and everything about the need to restore the system to have anyting to install?  I need HELP as soon as POSSIBLE. I'll wait for a response.  I can't play all the music that I recently downloaded.

    I received the message that the system restore is disabled.  How do I turn it on, turn so I can install WMP 11 new or I need to reinstall the latest version of WMP11 again?  Help ASAP, I'll wait for a response.

    Hi AnnieStewart,

    1. What happens when you try to listen to music downloaded in Windows media player 11?
    2. What is the complete error message you receive when installing Windows media player 11?

    See the articles to turn on system restore on the computer.

    How to turn on and off on system restore in Windows XP

    http://support.Microsoft.com/kb/310405

    Steps of troubleshooting for problems when you try to use the System Restore tool in Windows XP

    http://support.Microsoft.com/kb/302796

  • System Restore error (0 x 81000202) event log

    I m having problems with my entire system so I'm trying to restore but I have this error.  I have no sound my icons have changed all my security features are disabled and will not not turn on.

    There is much info on this option if you goto http://support.microsoft.com/.  Put in (0 x 81000202) event log system restore error in the search box.  Make sure you spell not restore correctly.  I copied and pasted your title in the search box, and the only thing that came was your article.  Then I noticed the fault of strike.

    For the most part, it is to create a restore point and turn it on.  If you do not have restore points then all of this information will not help your current problem.   What a "Factory Reload" or you have any records to reload it?

    When you say does not illuminate, you hear the security features?  In addition, enter Windows in safe mode to try your restore: which is to hit the "F8" key until Windows starts to load.

  • 0 system restore error 80070005 x

    After that I downloaded a Windows critical update, change the icons in my taskbar, so I tried to do a system restore.  Now, I can not complete the restore of the system's message: impossible to extract the file (C:$ Extend\$ RmMetadata\$ Txf) the restore point.  An unexplained error occurred system restores (0x80070005).   I had this happen before around the first of the year.  How can I fix it?

    Ruth

    After that I downloaded a Windows critical update, change the icons in my taskbar, so I tried to do a system restore.  Now, I can not complete the restore of the system's message: impossible to extract the file (C:$ Extend\$ RmMetadata\$ Txf) the restore point.  An unexplained error occurred system restores (0x80070005).   I had this happen before around the first of the year.  How can I fix it?

    Ruth

    already answered

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/system-restore-error-0x80070005/728b2420-739b-4C9B-8f50-99d0b66d9b19

    http://www.SevenForums.com/backup-restore/48067-system-restore-error-0x80070005.html

  • System Restore error: 0 x 80070571

    Separated from this thread.

    Judge that the method and the computer has stagnated at 28% more than an hour until I hard out there. Is there another way to fix the disc? The Base filtering engine does not also some other dependent process making it useless for example Firewall, internet connectivity

    Hi George,.

    Welcome to the Microsoft community.

    According to the query, you get the system restore error: 0 x 80070571 when you tried to perform a check disk (Chkdsk).

    To help solve your problem better, could you give us the following information?

    1. Why you try to run Chkdsk? Are you facing performance issues?
    2. You get an error code when running Chkdsk?

    This is perhaps due to the corruption of user account or corrupt file system or any software of third-party programs.

    I suggest to create a new user account and then try to perform a system restore.

    See the following Microsoft support article to create a new user account and check if it helps.

    http://Windows.Microsoft.com/en-us/Windows/create-user-account#create-user-account=Windows-8

    It would also be useful if you we post the logs in Event Viewer to analyze and solve the problem better.

    Try these steps and let us know the results for assistance.

    Thank you

  • Power and system restore options will not start

    Hello

    Yesterday I used system restore to restore my computer from a restore point when I had problems burning files to disk. The restoration seems to go smoothly. However, now I can't access power from the taskbar options (I use a laptop) or the control panel. When I click the icon, nothing happens. So, I tried to open the system to always restore in mind to find a different restore point. However, when I right click on "Computer" in the start menu and click on 'Properties', the same thing happens: nothing. It's the same, click "Recovery" in the control panel.
    Therefore, I entered "rstrui.exe" from the command prompt and finally got to come system restore window. However, there are an error message that says:
    "System restore is not seem to work correctly on this system." An element of Volume Shadow Copy Service has encountered an unexpected error. Check the log of events applications for more information. (0 x 80042302)
    So I typed "Services.msc" in the start menu and clicked on it, but yet again, nothing happens.
    Right now I'm running a scan with Malwarebytes malware, after which I intend to try to do a restore of the system in safe mode, but I fear that it won't work because I already tried to start safe mode power options and it did not work (that was before I realized the system restore was not functional).
    Can someone please? Thank you.

    Edit: both pis. I was able to fix the problem with sfc/scannow from an elevated command prompt. There were files corrupt system that have been properly repaired. Now the system restore works, but it is no longer necessary.

    Hello

    I'm glad to know that you have solved the problem of system restore. I really appreciate your efforts to address this problem.

    Able to get to power options are you working now?

    If you are still having the problem with power options, I suggest the following methods and check if it helps to solve the problem.

    Method 1: on troubleshooting in Windows 7 power management http://support.Microsoft.com/kb/980869

    Method 2: when you configure power options for the active power plan in Windows Vista or in Windows 7, the changes do not appear in the Power Options item in Control Panel http://support.Microsoft.com/kb/935799

    Registry warning: TThis section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft: http://support.microsoft.com/kb/322756/ Knowledge Base

    Method 3: power options do not work correctly in Windows 7 or in Windows Server 2008 R2 when you use Group Policy to configure the power management in a field to download and install the Microsoft Fixit mentioned in the article. http://support.Microsoft.com/kb/2514376

    We can also refer to the following article and follow the steps there.

    Windows 7 is not going to sleep: http://support.Microsoft.com/kb/976877  

  • Laptop HP G42-303DX system restore error 0x800700B7

    I have a laptop HP, model G42-303DX, running Windows 7.

    When Windows tries to start, it displays the message: Windows Error Recovery / cannot start Windows.

    Then StartUpRepair launches and research about a minute for the problems.  Then it displays the message "Startup Repair cannot fix automatically.  I gave options: (1) sending info (can not since I can't it connect to the Internet) or (2) not to send (should I select).

    I click on Details of the issue and see the following:

    ProblemEvent name: StartUpRepairOffline

    Signature of the problem 01: 6.1.7600.16385

    Signature of the problem 02: 6.1.7600.16385

    Signature of the problem 03: unknown

    Signature of the 04:21200545 problem

    Signature of the problem 05: AutoFailover

    Signature of the problem 06:29

    Signature of the problem 07: corrupt the file

    The system version: 6.1.7600.2.0.0.256.1

    Locale ID: 1033

    The next screen to appear is: HP Recovery Manager

    I tried to do five different restorations, starting with the most recent restore point and working up.  All restore attempts failed.  In 3 of 5 attempts, I got the error code: 0x800700b7.  And in 2 of 5 attempts was the failure code: 0x8000ffff.

    I created a bootable (Kaspersky Rescue v10) DVD rescue disk and run a deep scan of 4 hours to check the virus, Trojans, etc, and it found nothing.

    When this laptop was purchased from Best Buys, we have not all discs.  I'm sorry to say that we did not create recovery disc.  I checked on the HP support site to order a set of recovery discs and can be found only for Windows 7 in the 64-bit version.  I don't know if this PC has been configured as a 32-bit or 64-bit machine.

    In addition, I use the Recovery Manager to create DVDs from backup files on that PC.  This problem started in December, and according to my daughter-in-law (the only user of that PC), it gave him no problems until this.

    I would REALLY appreciate any help on this... I'm a little at my wits end.

    Thank you

    Hello

    If you press F11 at startup, then it will take you to HP Recovery... .but recovery will reset the computer to factory

    Settings... Make sure you only have all backed up... If F11 did not help, then here is the link to order recovery disks for your

    System...

    DVD - Windows 7 64B + Supp 2 Recovery Kit ►

    Your system has Windows 7 Home Premium 64-bit installed on purchase... you can check the specifications of your system here...

    HP G42 - 303DX Notebook PC product specifications

  • System Restore error 0 x 80042315... Help!

    I had some computer problems so I thought I would try a system restore. Then, I had (and continue to receive) a message that says "no restore points were created on your computer's system disk. To create a restore point open System Protection.

    I do it.  However, when I click on 'create' I get an error window that says:

    The restore point could not be created for the following reason:
    VSS encountered problems sending events to the writers of.  (0 x 80042315)

    Please try again.

    HOW CAN I SOLVE THIS?

    Hi starrynite522,

    Welcome to Windows 7 answers Forums!

    I first suggest you to check if the Volume Shadow Copy service is running.

    1. click on Start, type Services in start search. When the page is open, find shadow copy Volume service.

    2. right click on the Volume Shadow Copy service (VSS) and check whether it is started.

    3. If it is stopped, select Start or restart.

    Check if you can try to create restore points after starting the service

    For more information, see the following link:

    http://Windows.Microsoft.com/en-us/Windows-Vista/manage-services-in-Windows-Vista-from-Windows-Vista-inside-out

    If you have installed security software, then try to temporarily disable the security software and check.

    You can also check the following link and analysis online on your computer to verify if your computer is infected with a virus.

    http://OneCare.live.com/site/en-us/default.html

    Hope this information is useful.

    Jeremy K

    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Repair disk Vista not working does not and cannot correct the disk error

    Hello. I have a disc error and my vista repair disc does not work and I do not know why.

    I tried "repair disk" in the start menu F12 and it will not work.

    Does anyone know an alternative solution for fixing windows disk repair?

    Anyone know why they would stop work?

    I too, have a mysterious GLOW RED on my screen and do not know if this is related to repair disk does not?

    It is originally the screen system 'black '.  My main screen simply vanishes in the dark and I have to restart the computer and go through everything new; checked the Direct X (up to date) and running hard drive Diagnostics, but the diagnosis breaks down due to the error of hard disk (disk repair-related?)  What is the 'RED' light on my screen?

    Thank you!!! for any input or advice!


    Hi Nansye,

    Until solve us the problem we need more information about the problem you are experiencing.

    • What is the exact error message you receive on repair disk?
    • Since when are you facing this problem?
    • You did changes to the computer before this problem started?
    • Are you able to boot to the desktop?
    • You have a Windows Vista installation DVD?

    In the monitor that you receive the red glow due to various reasons like failure to display drivers, hardware problem or if there is any what interference of electronic gadgets.

    I suggest you update to download display drivers the latest drivers on computer manufacturers site and check if it helps to solve the problem of the red light on the screen.

    You can access the link below and follow the steps to update the drivers to display on your computer and check if it helps.

    http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

    Make sure that you do not have other electronic items kept around the screen and try to keep few away from the computer.

    If the update of the pilots is not enough, you can contact the computer manufacturer to check if there are problems with the material of the monitor and if it needs to be replaced.

    You can also run the memory diagnostic tool on your computer and check if it helps. Access the link below and follow the steps to run the tool from WinRE Windows Memory Diagnostic.

    Postbacks with the required information.

    Thank you and best regards,

     

    Srinivas R

    Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • System Restore error: "the changes to the G: drive after this point cannot be reversed, because the drive has been either excluded from monitoring system restore or has been disabled or deleted.»

    I had some problems with my computer recently I knew could be solved with the system restore.  Then I went into system restore and went to a restore point that was a few weeks back.  After I clicked on it and pressing the ok button, the following message appeared: "the changes made to the G: drive after this point cannot be reversed, because the drive has been either excluded from monitoring system restore or has been disabled or deleted.»  I let it continue and do the restore.  My computer has rebooted and came up with an error in system restore that says restore failed.  It's the same thing with other restore points.  I don't know why I get this error because I not made any changes to this hard drive except for copy of a document word on him.  I thought that the System Restore monitors removable disks.  Anyone know what is happening here and how I can get the restoration of the system to operate without the mistakes to come?

    I have Norton.  Disable the Tamper Protection works.  I also noticed that since the G: drive was a portable hard drive, System Restore wanted to exercise oversight.  He wants to monitor all hard drives.  Turn on external and portable hard disks prevents tracking system restore changes to the readers.  I don't think anyone would have the system restore review external drives anyway.  It is not necessary.

  • The system restore points, how can be stored/kept?

    I had problems restore XP on the computer of a friend.  I can't after installing SP3, a question that will be asked in a separate post.

    In an effort to not having to do a full system recovery on the computer in question, with this latest attempt to recover the operating system and install all updates, I started the creation of restore points for the system after each step, I took to get things running and upward.

    And that is, after installing SP3, with installation fails and then going back until the restoration of the system to an earlier configuration, I found none of the points longer existed the system restore.   :-(

    Is there a maximum number of restore points in the system that can be stored in XP and later Windows operating systems?

    Hey, Jose,

    I'm sorry for the late reply to your post, but I removed the weekend baby a bad back that makes me mad.

    I'll try to put your comments in quotes, with my response immediately after, flea.

    The hard drive is 160 GB.  The car had 2 partitions, the recovery partition.  Before reinstalling everything from scratch, I've used Easeus Partition Manager Home Edition to create a 3rd partition to move the original data of C:\ drive to your new partition so my friend can sort files and keep it as he and his family want and discard the rest.  I just copy everything that I can, because I don't know who, what, and where they have stored files.  I actually found a file stored in the recovery partition, but I moved it.

    "Here are some reasons that XP will remove RPs.

    'http://support.microsoft.com/kb/301224 '.

    • Read the KB article.  To make sure that we are on the same page, I get "system drive" means C:\.
    • Lack of free space should not be a problem.  C:\ is 32 GB, 10.1 GB used.  D:\ is 111 GB, GB used 21.2.  E:\ is 5.98 GB, used 5.00.  E: is the recovery Partition.
    • No disk compression
    • Did not display the warnings system restore.
    • I do not turn off System Restore fo any player.
    • This isn't an upgrade of the system to an earlier version, I just turn on the computer the way it came, new out of the box.
    • The system was always restored from the recovery Partition.  I have a set of restore CD, but they have been written about the recorded side with a felt marker.  I have not tried cleaning off the coast, this will be my absolute last resort.   :-)
    • Disk cleanup does not give me tabs and options as mentioned in the article.  I guess that these show upward when you upgrade from a previous version of the operating system.
    • I don't think I'm under low disk space.    :-)
    • Does not not after the age of 90 days, nor have I have reduced the size of the data store.  I didn't know either of these possibilities before you read this KB.  See how the KB has been written, I suppose that these two parameters can be changed.  Can you point me in the right direction for how to do this?  I have a computer multiboot (XP Pro and Vista Ultimate Edition) and I would change the date of age never delete a restore point, because the computer is rarely used nowadays.

    "I don't know that when you install SP3 and it goes well, a single method to uninstall SP3 is to restore the system to the time before SP3 was installed:

    http://support.Microsoft.com/kb/950249

    This would mean that you would still RPs after that installation of SP3 (if things were favorably) and that was my observation. »

    • When I started to have problems, I simply started from scratch with a Destructive Restore process.  When I'm really frustrated after several failures, I started looking for a quicker way to get back to a point just before I installed SP3 and found this KB.  After that, it was the safe boot mode and using the Control Panel Add/Remove programs to remove the SP3.  And I got very, very familiar with the process!   Laughing out loud

    "Other things I can think can remove all restore Points are third party maintenance and system cleaning tools, poorly designed or introducing a third part malfunction anti malware tools, etc..".  Malicious software can disable the system restore (temporarily of course), but I never saw remove Restore Points.  The XP disk cleanup will also delete all but the most recent restore Point. »

    • Other Easeus Partition Manager, I never got far enough along to try any other third party software.  My "modus operandi" is updated completely OS and Internet Explorer before I install any other software and update it.  However, with the idea of the recovery Partition, do not not the software isn't an option.

    "If they are all absent, it always seems that a human element involved somewhere."

    • I learned long ago, the days of 8-bit, unless there is a real hardware failure, almost all computer problems can be tracked to a human being.
    • Not all system restore points were missing, just the first I created which is involved by creating a restore point after you change the system, such as the removal of my friend doesn't use software.  For example the software to connect to an ISP with a modem.  They got the DSL.   :-)
    • All deletions of software would help speed up the computer for his own use.  The rest of the family is like me today, Mac users.   :-)

    "To answer your question:

    The settings default for the accumulation of Restore Points is 12% of the size of the monitored hard drive or 90 days (both values are adjustable of course).  Microsoft seems to draw attention to the way in which the Restore Points "live."   "Then, the oldest Restore Points will start to get deleted to make room for new Restore Points (see also KB950249).

    • 12%, eh?  Is it possible, in fact, I have exceeded this number by 12% by creating too many restore points?  Knowing what I was doing, which seems to be a possiblity says, as restoring all points were never deleted, only the earlier.

    I'll certainly post the info you suggested in the post on the SP3 forum.

    "Do or do not. There is no test. »

    • "Luke, the force is with you." :-)
  • Unexpcted the system restore error

    When I try to use the system restore, I get this:

    There was an unexpected error.  Class not registered (0 x 80040154).  If please close the system restore and try again.

    Only tent still once does not work.  It gives me just the same message.  How can I fix it?  I have run the checker system files & nothing damaged were found.  I am running Windows Vista Home.

    Thank you in advance for your help!

    Hello

    This can help you:

    1. If you are using Norton, you should disable Norton inviolable Protection before using the system restore.

    http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

    AVG will cause problems with SR too.

    «Temporarily disable AVG»

    http://www.Avg.com/ww-en/FAQ.Num-3857

    2. try to use Safe Mode system restore.

    http://bertk.MVPs.org/html/restoresysv.html

    3 Malware will stop at the system restore.

    Download, install, update and scan your system with the free version of Malwarebytes AntiMalware, if necessary in Mode safe mode with networking:

    http://www.Malwarebytes.org/products/malwarebytes_free

    And here's how to go in Safe Mode options; Select safe mode with networking from the list of options:

    http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

    See you soon.

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