Laptop HP Pavilion 15 15-n297sa stays on the loading screen after sleeping HP

When I'm done using my laptop I usually put on the mode 'sleep'. So far, we have sometimes before I open the laptop I can hear he is active and then when I open it, it is stuck on the apron of HP screen and will remain. I have no idea why this is happening or how to fix it. I find myself just turned off using the power button, but I'm afraid that make costantly will do some damage.

I use windows 8 and only just bought this laptop. Can someone please advise me, I don't know if I should even be worried about it.

Hello econ5009,
Welcome to the HP Forums.

I see that you have a problem with the laptop to wake up mode 'sleep' correctly. I will try to help you with this.

Please start by this document: resolution of a dispute with the sleep and hibernation Modes (Windows 8). Read it and try the steps in this document to see if it is able to help.

I would like to know how this happens. Thanks for posting on the HP Forums.

Tags: Notebooks

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