Laptop restarts when "shut down" is selected rather than close

Most of the time when stopping down my laptop (start, stop the computer) displays a message indicating that Windows, but then stops it re-boots. As soon as he runs again, turn it off computer command works without fail. I am running XP Pro SP3. Any suggestions?

Hi ClevelandErik,

Follow the steps from the link below: Windows XP restarts unexpectedly or restarts when you shut down the computer:http://support.microsoft.com/kb/320299

You can also check out the link below: Advanced Troubleshooting for shutdown problems in Windows XP:http://support.microsoft.com/kb/308029

Windows XP Shut Down and auto-restart issues:http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/russel_02may13.mspx

With regard to:

Samhrutha G S - Microsoft technical support.

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Tags: Windows

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