Laptop screen stays black with the mouse cursor only after that comes the HP and Windows logo

Hi all

No, my laptop model is HP Pavilion dv6 1337tx. My OS is Windows 7 Home Premium 32 bit. So, today, I shut my laptop down by force by pressing the power button because it did not at this time. Then the next time I turned it the wrong problem started. Whenever I'm on the HP logo sometimes and then the Windows logo comes also. But then the screen stays black and the mouse cursor appears. So, what can be the cause of this problem? I also tried to open with 'safe mode' and 'safe mode with command prompt', but they did not help either.

Note - I tried the method of discharge after taking off the battery and holding down the power button. He could not help. All LEDS are working properly. I have no extra monitor, so I can't check the display elsewhere. Also, I ran the memory test which shows that everything is fine. Please suggest what I can do now as I can not enter the laptop now. What can be the reason?

Black screen with blinking cursor:

Tags: Notebooks

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    II. Configuration


    Processor (s)

    • Processor - 1

      • CPU_Name-Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz
      • CPU_Manufacturer-GenuineIntel
      • CPU_Caption-Intel64 family 6 model 23 Stepping 10
      • CPU_Version-model 7, walk 10
      • CPU_ProcessorId-BFEBFBFF0001067A
      • CPU_CurrentClockSpeed - 2534 MHz
      • CPU_AddressWidth-64 bit
      • CPU_DataWidth-64 bit
      • CPU_SocketDesignation-Socket 479


    Case color - black


    System memory

    • Memory-1 module

      • Mem_Capacity - 4096MB
      • Mem_BankLabel-DIMM #1
      • Mem_Type-DDR3
      • Mem_Frequency-MHz
    • Memory Module-2
      • Mem_Capacity - 4096MB
      • Mem_BankLabel-DIMM #2
      • Mem_Type-DDR3
      • Mem_Frequency-MHz


    BIOS information

    • BIOS_Manufacturer-Alienware
    • BIOS_Name - worm 1.00PARTTBL A01
    • BIOS_Version1-A01
    • BIOS_Version2-ALWARE - 6040000


    Information of the motherboard

    • MB_Manufacturer-Alienware
    • MB_Product
    • MB_SerialNumber-.4Q9V4K1. .
    • MB_Version-A01


    Video adapter

    • Video_Caption-NVIDIA GeForce GTX 280M
    • Video_AdapterRAM - 1024Mo
    • Video_DriverVersion - 7.15.11.7985


    Hard drives

    • SSD SAMSUNG PM800 Se SCSI Disk Device

      • Disk_Model - SSD SAMSUNG PM800 Se SCSI Disk Device
      • Disk_Size - 256GB
      • Disk_TotalHeads - 255
      • Disk_TotalCylinders - 31132
      • Disk_TotalTracks - 7938660
      • Disk_TracksPerCylinder - 255


    Optical drives / other storage

    • TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device


    OS - MS Vista Home Premium 64


    Version of DirectX-10


    Assembler initials-RR


    Initial Tester - HAVE


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    Burn-In/benchmarks

    • 3DMark Vantage 1.01

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      • Graphics Score - 10850 Points
      • CPU Score - 10125 Points
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      • Test CPU 1 - Test of the Plans/S I-1364
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      • Test 3 - POM-26 FPS featured
      • Function Test 4 - GPU Cloth-18 FPS
      • Function Test 5 - GPU particle-24 FPS
      • Function Test 6 - noise Perlin - 44 FPS


    The IRQ configuration

    • 0 - available-
    • 1 PS/2 standard keyboard
    • 2 - available-
    • 3 - available-
    • 4 - available-
    • 5 Ricoh Memory Stick Controller
    • 5 Ricoh SD/MMC Host Controller
    • 5 Ricoh xD-Picture Card Controller
    • 5 SDA Standard compatible SD Host Controller
    • 6 - available-
    • 7 - available-
    • 8 high precision event timer
    • 9 - available-
    • Infrared receiver ITECIR 10 (CBS)
    • 11 - available:
    • 12 Synaptics PS/2 Port TouchPad
    • Digital data processor 13
    • 14 RICOH OHCI Compliant IEEE 1394 Host Controller
    • 15 - available-
    • 16 NVIDIA nForce Serial ATA Controller
    • Standard enhanced PCI to USB Host Controller 16
    • 17 high Definition Audio Controller
    • 18 PCI standard PCI to PCI bridge
    • 18 standard enhanced PCI to USB Host Controller
    • NVIDIA GeForce GTX 280M 19
    • OpenHCD USB host controller standard 19
    • NVIDIA GeForce GTX 280M 20
    • 22 NVIDIA GeForce 9400M G
    • 23 Broadcom 802.11n network adapter
    • 23 NVIDIA nForce 10/100/1000 Mbps Ethernet
    • OpenHCD USB host controller standard 23
    • System compatible ACPI Microsoft 190


    Various


    Final control


    Installed device drivers

    • Microsoft adapter, 21/06/2006, 6.0.6001.18000
    • Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz, 21/06/2006, 6.0.6001.18000
    • Infrared receiver ITECIR (EC), 18/12/2007, 5.0.4.6
    • Standard keyboard PS/2, 21/06/2006, 6.0.6001.18000
    • Method of battery on the control compatible ACPI Microsoft, 21/06/2006, 6.0.6001.18000
    • Synaptics PS/2 Port TouchPad, 14/05/2009, 13.0.6.0
    • Enumerator Microsoft Bluetooth, 21/06/2006, 6.0.6001.18064
    • Bluetooth hands-free Audio, 28/01/2008, 6.1.0.4000
    • Bluetooth hands-free Audio., 01/28/2008, 6.1.0.4000
    • Bluetooth L2CAP interface, 23/01/2008, 6.2.0.1200
    • Bluetooth Remote Control, 28/01/2008, 6.1.0.4000
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    • Compatible device HID, 21/06/2006, 6.0.6001.18000
    • Device of consumer control in line with the HID, 21/06/2006, 6.0.6000.16386
    • Compatible device HID, 21/06/2006, 6.0.6001.18000
    • Keyboard Microsoft eHome, 21/06/2006, 6.0.6001.18000 remote control
    • Microsoft eHome MCIR keyboard, 21/06/2006, 6.0.6001.18000
    • MCIR 109 keyboard, 21/06/2006, 6.0.6001.18000 Microsoft eHome
    • Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    • Compatible device HID, 21/06/2006, 6.0.6001.18000
    • Device keyboard HID, 21/06/2006, 6.0.6001.18000
    • Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    • Device of consumer control in line with the HID, 21/06/2006, 6.0.6000.16386
    • NVIDIA GeForce GTX 280M, 23/04/2009, 7.15.11.7985
    • NVIDIA GeForce 9400M G, 23/04/2009, 7.15.11.7985
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    • NVIDIA nForce Serial ATA Controller, 18/08/2008, 10.3.0.42
    • Ricoh Memory Stick Controller, 19/06/2008, 6.0.1.13
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    • facap, FastAccess Video Capture, 24/09/2008, 8.7.1.0
    • Microsoft iSCSI Initiator, 21/06/2006, 6.0.6001.18000
    • TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device, 21/06/2006, 6.0.6001.18000
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    • Shadow-generic volume, 21/06/2006, 6.0.6000.16386
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    • USB Human Interface device, 21/06/2006, 6.0.6001.18000
    • Generic Bluetooth adapter, 21/06/2006, 6.0.6001.18064
    • USB Human Interface device, 21/06/2006, 6.0.6001.18000

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    "Vukne" wrote in the new message: * e-mail address is removed from the privacy... *

    Help me please

    A few days before, after upgrading to windows 7 from Vista.  I got my laptop connected to my 47 inch Phillips with HDMI and was doing great.  The next day there was significant (about 40 of them, hardly some I'm sure) updates of microsoft; my laptop kept reset rear to decrease the resolution after the system has rebooted, instead of the 1920 x 1200 I usually.

    Anyway, at this point on whenever I plug the HDMI Cable my computer screen making mobile curtains blackout and nothing he will answer to display anything...  I had to unplug the cable and reset it réinitialisez_(: (afin d'obtenir l'écran d' ordinateur portablepour)  If I let the plugins of HDMI cable, it will be blackout after it surging, the ms logo.

    Please help me.  Below you will find all the info about my M17x so-called:(honnêtement, n'achetez pas d'ordinateur portable Alienware.)  This thing cost me 5 k and there was nothing else to headaches.  He is a year old and I have no warranty left, so I must rely on the computer guru like you to help me.  Thanks again for the help.

    / II. Configuration

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    /Processor (s)

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Processor - 1
    * CPU_Name-Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz
    * CPU_Manufacturer-GenuineIntel
    * CPU_Caption-Intel64 family 6 model 23 Stepping 10
    * CPU_Version-model 7, walk 10
    * CPU_ProcessorId-BFEBFBFF0001067A
    * CPU_CurrentClockSpeed - 2534 MHz
    * CPU_AddressWidth-64 bit
    * CPU_DataWidth-64 bit
    * CPU_SocketDesignation-Socket 479

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Case color - black
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    System memory
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Memory Module-1
    * Mem_Capacity - 4096MB
    * Mem_BankLabel-DIMM #1
    * Mem_Type-DDR3
    * Mem_Frequency-MHz
    * Memory Module-2
    * Mem_Capacity - 4096MB
    * Mem_BankLabel-DIMM #2
    * Mem_Type-DDR3
    * Mem_Frequency-MHz

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    BIOS information
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * BIOS_Manufacturer-Alienware
    * BIOS_Name-worm 1.00PARTTBL A01
    * BIOS_Version1-A01
    * BIOS_Version2-ALWARE - 6040000

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Information of the motherboard
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * MB_Manufacturer-Alienware
    * MB_Product
    * MB_SerialNumber-.4Q9V4K1. .
    * MB_Version-A01

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Video adapter
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Video_Caption-NVIDIA GeForce GTX 280M
    * Video_AdapterRAM - 1024Mo
    * Video_DriverVersion - 7.15.11.7985

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Hard drives
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * SAMSUNG SSD PM800 Se SCSI Disk Device
    * Disk_Model-SAMSUNG SSD PM800 Se SCSI Disk Device
    * Disk_Size - 256GB
    * Disk_TotalHeads-255
    * Disk_TotalCylinders-31132
    * Disk_TotalTracks-7938660
    * Disk_TracksPerCylinder-255

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
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    * TSSTcorp DVD +-RW TS-T633A SCSI CdRom Device

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    OS - MS Vista Home Premium 64
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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Version of DirectX-10
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Assembler initials-RR
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Initial Tester - HAVE
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    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Test Date-09/07/2009 03-23 h
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Burn-In/benchmarks
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * 3DMark Vantage 1.01
    * AWMarks AWMark Score - 10659
    * Graphics Score - 10850 Points
    * CPU Score - 10125 Points
    * Test 1 - Jane Nash-31 FPS chart
    * Test 2 - new Calico-32 FPS chart
    * CPU Test 1 - Test of the Plans/S I-1364
    * CPU Test 2 - Physics-14 steps/S
    Have test 1 - Texture Fill-1034 FPS
    Have test 2 - Color Fill-5 FPS
    Have test 3 - POM-26 FPS
    Have test 4 - GPU Cloth-18 FPS
    Have 5 test - GPU particles-24 FPS
    Have test 6 - noise of Perlin - 44 FPS

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    The IRQ configuration
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * 0 - available-
    * 1 PS/2 standard keyboard
    * 2 - available-
    * 3 - available-
    * 4 - available-
    * 5 Ricoh Memory Stick Controller
    * 5 Ricoh SD/MMC Host Controller
    * 5 Ricoh xD-Picture Card Controller
    * 5 SDA Standard compatible SD Host Controller
    * 6 - available-
    * 7 - available-
    * 8 high precision event timer
    * 9 - available-
    * Infrared receiver ITECIR 10 (CBS)
    * 11 - available:
    * 12 Synaptics PS/2 Port TouchPad
    * Digital data processor 13
    * 14 RICOH OHCI Compliant IEEE 1394 Host Controller
    * 15 - available-
    * 16 NVIDIA nForce Serial ATA Controller
    * 16 standard enhanced PCI to USB Host Controller
    * 17 high Definition Audio Controller
    * 18 PCI standard PCI to PCI bridge
    * 18 standard enhanced PCI to USB Host Controller
    * NVIDIA GeForce GTX 280M 19
    * OpenHCD USB host controller standard 19
    * NVIDIA GeForce GTX 280M 20
    * 22 NVIDIA GeForce 9400M G
    * 23 Broadcom 802.11n network adapter
    * 23 NVIDIA nForce 10/100/1000 Mbps Ethernet
    * OpenHCD USB host controller standard 23
    * System compatible ACPI Microsoft 190

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Various
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Final control
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    http://social.answers.Microsoft.com/forums/en-us/HR.gif>
    Installed device drivers
    http://social.answers.Microsoft.com/forums/en-us/HR.gif>

    * Microsoft adapter, 21/06/2006, 6.0.6001.18000
    * Intel (r) Core (TM) 2 Extreme CPU Q9300 @ 2.53 GHz, 21/06/2006, 6.0.6001.18000
    * ITECIR Infrared Receiver (EC), 18/12/2007, 5.0.4.6
    * Standard PS/2 keyboard, 21/06/2006, 6.0.6001.18000
    * Method of battery on the control compatible ACPI Microsoft, 21/06/2006, 6.0.6001.18000
    * Synaptics PS/2 Port TouchPad, 14/05/2009, 13.0.6.0
    * Microsoft Bluetooth enumerator 21/06/2006, 6.0.6001.18064
    * Bluetooth hands-free Audio, 28/01/2008, 6.1.0.4000
    * Bluetooth hands-free Audio., 01/28/2008, 6.1.0.4000
    * Bluetooth L2CAP Interface, 23/01/2008, 6.2.0.1200
    * Bluetooth Remote Control, 28/01/2008, 6.1.0.4000
    * Bluetooth stereo Audio, 01/28/2008, 6.1.0.4000
    * Microsoft eHome Infrared Transceiver, 21/06/2006, 6.0.6001.18000
    * IDT High Definition Audio CODEC, 19/03/2009, 6.10.0.6162
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * Device control HID-compliant consumer, 21/06/2006, 6.0.6000.16386
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome Remote control keyboard keys, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome MCIR keyboard, 21/06/2006, 6.0.6001.18000
    * Microsoft eHome MCIR 109 keyboard, 21/06/2006, 6.0.6001.18000
    * Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    * HID-compliant device, 21/06/2006, 6.0.6001.18000
    * HID Keyboard Device, 21/06/2006, 6.0.6001.18000
    * Mouse compatible HID, 21/06/2006, 6.0.6001.18000
    * Device control HID-compliant consumer, 21/06/2006, 6.0.6000.16386
    * NVIDIA GeForce GTX 280M, 23/04/2009, 7.15.11.7985
    * NVIDIA GeForce 9400M G, 23/04/2009, 7.15.11.7985
    * NVIDIA nForce 10/100/1000 Mbps Ethernet, 29/08/2008, 67.8.6.2
    * NVIDIA nForce Serial ATA Controller, 18/08/2008, 10.3.0.42
    * Ricoh Memory Stick Controller, 19/06/2008, 6.0.1.13
    * Host to the Standard SD compatible SDA, 21/06/2006, 6.0.6001.18000 controller
    * RICOH OHCI Compliant IEEE 1394 Host Controller, 21/06/2006, 6.0.6001.18000
    * Ricoh SD/MMC Host Controller, 09/09/2008, 6.0.3.19
    * Ricoh xD-Picture Card Controller, 16/06/2008, 6.0.1.13
    * Broadcom 802.11n, network card, 28/01/2009, 5.10.79.7
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