HP Envy 7645 All in One Printe: HP envy 7645printer in an error state

Do not print, error message saying printer is in an error state.  My wireless network Test results came back all good.  How to fix the error state and what it means?

Welcome to the HP Forums @cijbj,

I saw your post on your desire 7645 being in a "State of the error" and not printing on Windows 10 and wanted to tender hand to try to help you. I have a few suggestions to start with and would try you them and let me know the results when you're done.

1 be able to reset the printer:

  • Turn on the printer.
    With the printer, unplug the power cord at the back of the unit.
    Unplug the power cord from the wall outlet.
    Wait at least 15 seconds.
    Plug the power cord into the wall outlet.
    Reconnect the power cord to the back of the unit.
    If the printer does not by itself, press the Power button to turn it on.
  • Tip: make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

2. try to make copies of the printer, If the copies are working properly, proceed to step 3.

3. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results. Please send me these results.

4. try printing and scanning.

If the copies do not work, please consider contacting HP to see them order a replacement for you printer printers warranty.

Details of HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number are displayed.

I hope this helps you and guide you in the right direction!

Testify of my answer today by clicking on the thumbs to the top of the icon at the bottom of this post!

Tags: HP Printers

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