launching applications in trial mode - online support solution has failed

Hi everyone, someone has had the same problem? Online solution advise to download the new Adobe Application Manager and follow a series of measures to effectively renew. Downloaded successfully, and when I ran it returned an error window stating the application manager could not initialize and directed me to try a solution - a link that took me to a redundant Adobe support page. I already had a free trial with a different email address. Adobe invites you to connect using, that may be something to do with the problem, even if I don't always connect with my subscription e-mail address. Thx to

Moved to this discussion in the creative forum cloud download & install.

Amanda1 if you have a valid subscription and then there may be a connection error between your computer and our activation servers preventing approval.  Please see Sign in, activation or connection errors. CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for more information about how to troubleshoot connection errors.

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