Letters will not enter the redemption code

I'm trying to enter my redemption for PSE 13 code that was purchased in the area of Best Buy.  The problem is that I can't enter all letters, numbers only.  Clearly, my keyboard works fine.  What should I do?

Looks like you are trying to enter a redemption code in a serial number entry (which takes only numbers).  You use a redemption code to obtain a serial number.  See the following...

Using redemption code

http://helpx.Adobe.com/x-productkb/global/redemption-code-help.html

Tags: Adobe

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