Limbo btw desktop installs

Hi all

I'm a long-time user palm which is having a wired installation problem I'm sure someone can help with.

Background:

A Treo 700 p Sprint with Palm Desktop 4.2 work very well for years on XP.  I lost the 700 p Monday and replacement who came today is a 755 p (without disks), I downloaded the Win Desktop 6.2 installation program.  After using EnditAll2 to close everything, I tried running the Setup program.  He warned me that she finds a version older office and prompted me to update.  I said yes to upgrade and then he worked for a while preparing the wizard before it gives me the message that the wizard was interrupted... .with the wording as my system is not affected.   So I tried to run the Office already installed 4.2 and gave me the Office Configuration not valid and terminated error message.  All files and modules is always in the same place in the same directory of files of program/Palm.  I tried to run the installer of 4.14 but it tells me there is a newer version already installed.  If I go to Add Remove Programs entry Palm has strangely no button change/remove Unlike everything else here I can not uninstalled.

So, I can't installed 6.2 and the previous installation now doesn't work! I have dealt with really important contacts that I don't currently have access via phone or desktop that is troubling.

Any help?

TIA,

Dan

Hello dshep and welcome to the forums of Palm.

I went up against a corrupted installation of Palm Desktop once and has been in the same situation as you: can't unisntall the botched copy of the software and I could not install the old software because the new software was already "installed".

Microsoft has a tool that should be able to help to call the Windows Installer CleanUp utility.  You can download it here.

Good luck

Alan G

Tags: HP Tablets

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