Load the driver - A required CD/DVD driver is missing
I'm trying to install Windows 7 on a Dell Inspiron 1100 laptop, and at the time of installation, I get the following message:
A required CD/DVD device driver is missing. I f you have a driver disk, CD/DVD or player of the USN, please insert it now.
I guess only he eans there not a device driver for the CD/DVD that contains the installation disk. Which drive do I need and why is it not standard on Windows 7 installation cd?
The following message by Bummed about the details of the Support Forums Windows 7 how he got it past: http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/a43574ad-e8d0-4d9e-aa86-6ddfda1e9079/Bummed Tuesday, may 12, 2009 18:25
David
Microsoft Answers Support Engineer
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Tags: Windows
Similar Questions
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Original title: CD/DVD drives do not work after upgrade from XP to Vista
I upgraded my dell E521 to Vista dimension, but now finds that none of the CD/DVD drives work. I also tried two external drives, same thing. I downloaded the new drivers for the internal disks and when I tried to install the windows said they already had the best drivers. Both drives are TSST - I get device status "windows cannot load the driver for this hardware device. The unit may be damaged or missing. "I want to upgrade to 7, but can not run the dvd, and apparently MS has no download available if you purchase cd! Am tearing my hair!
Hi krt2,
In general, the error can be caused by a missing required device driver, a required binary file is damaged, if there is a problem with the process I/O file, or if a pilot that makes reference to an entry point in another binary file which can not load
You can try to uninstall and reinstall the driver for the device to solve this problem.
Step 1: Uninstall the CD/DVD driver. Follow this step to do the same thing:
a. click the Start button, select Control Panel, click System and Maintenance and then click Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
b. expand CD-ROM/DVD-Rom drives-> right click on the device, and then click Properties.
c. on the device properties dialog box, click the driver tab, and then click on uninstall.
d. restart your computer.
Step 2: Reinstall the CD/DVD driver by visiting the manufacturer's Web site.
See the links below for more details on the update of drivers:
Updated a hardware driver that is not working properly
Also, read the following article and check if that helps.
Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.Microsoft.com/kb/982116
Hope this information is useful.
Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you thinkIf this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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And it displays the following message: "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) ». I tried all the tricks troubleshooting to no effect. I uninstalled and reinstalled and look for the updates to install. What should I try next?
http://support.Microsoft.com/kb/314060
Your CD or DVD drive is missing or is not recognized by Windows or other programs
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Original title: Add/Remove components error and DVD driver error
Yesterday, I removed several components of windows to attempt to clean my cpu. After the reboot, I noticed that my DVD drive disappeared. I tried to update the driver but told me I have the most updated version, I uninstalled and reinstalled the drive, but I still get the same error. Under Driver Details, it shows that I have a lot of drivers for my Phillips DVD player. However, the status of the device is the following: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) Click Troubleshoot to start the troubleshooter for this device. I've done the troubleshooting, and the two options has not fixed the problem.
Then I tried to add windows components that I removed, thinking maybe that was the problem. However, when I try to add them, I get an error message that says: 'Setup cannot copy the file zClientm.ex_' it shows the location of this file as being in windows/i386, and of course, the file is located in this folder. So when I go to browse to locate the file, I find and click on it to open it, but I keep getting the same error message that the file is not found and Setup cannot continue.
I realize that this problem seems very rare and weird, but any help at all would be appreciated. Thank you.
HelloCode 39: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)Explanation of error codes generated by the Device Manager in Windows XP Professional http://support.Microsoft.com/kb/310123Method 1.
Microsoft Automated Troubleshooting Services scans your computer and detects that the root causes of common problems, then automatically solves the problems that he finds and offers additional resources if the problem is not resolved. Click run now in the article below.Your CD or DVD drive cannot read or write media
http://support.Microsoft.com/GP/cd_dvd_drive_problemsMethod 2.
Also, try the methods listed in the section below and check.
Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.Microsoft.com/kb/982116I hope this helps.Thank you, and in what concerns:
Shekhar S - Microsoft technical support.Visit our Microsoft answers feedback Forum and let us know what you think.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly. -
HP Pavilion a6109n Vista 32 bit
Windows cannot load the driver for ATAPI DVD A DH16A1LCdRomHello
Try the Microsoft fix it Center. You receive this error code?
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Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) has .dvd rw ad - 7530 ata
Hello
Code 39 means that the driver is corrupted or missing.
Please make all below even if you have done some before as it is often the set of operations which solves
the question.Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
This will refresh the default driver stack. Even if the reader does not appear to continue below.
Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr FixitThe CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.Microsoft.com/kb/929461When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problemsCD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/Hardware devices not detected or not working - A Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problemsAnother possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
ends. Remove and replace, do not just tight. For laptops, you can often clean power and
contacts data with a pencil eraser.--------------------------------------------------------------
Also check with your system manufacturer to see if there are any updated drivers for your DVD. Or even if it
are you can reinstall the 'old'. Many use Windows default drivers however some special aura
ones. Also check the website of the manufacturer of the car.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmHope these helps.
Rob - bicycle - Mark Twain said it is good. -
Windows cannot load the driver for cd/dvd
I have an Inspiron 1521 AMD Turion 64 x 2 4 GB ram Vista running.
Device Manager displays the dvd player error "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) ».
Pulling up the properties of the device, it shows the last and most successful driver is installed and try to update is not good.
Suggestions to below a full re-installation would be appreciated.
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Audio loss. Device Manager indicates Microsoft UAA Bus Driver as: "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) ». Tried to update driver and restore without success. Tried the program of "Fix - It", which has identified an error with the sound system, but said that he could not fix it. Restored to an earlier date but still what system did not go. Tried to uninstall and reinstall the driver. Uninstall was successful but reinstall it read that the hdaubus file does not exist. I'm a computer dunce. Any help out there?
Hi BarbaraWolfe,There are many causes of Code 39 errors:
- A required device driver is missing.
- A required binary file is corrupted.
- There is a problem with the file I/O process.
- A driver that refers to an entry point in another binary file cannot load.
Re-install the driver by downloading it from the link given:Additional reference on:Check if that helps. -
Hello
I use sony vaio VGN-FW290 JTH. I tried to upgrade to Windows 7 and has been invited to uninstall iTunes, Vaio Care, ATI Catalyst Install Manager, ATI Catalyst Control Center, Google Toolbar. I uninstalled it, rebooted the PC and then tried to run Windows 7 installation DVD. Then, I realized that my CD/DVD/BD does not, marked with! in the Device Manager. I tried the procedure in this forum to the http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/957a26d4-4219-4b76-8e89-2e74e6ee2a0e/. I ran SFC tool - it pointed out some problems he couldn't fix it. I tried to update to the latest drivers for the drive, but Windows says that the latest drivers are installed. The properties for the device say: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39):
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Concerning
TomgoldHi tomgold,
Welcome to Microsoft Answers Forums.
This can also occur if an incorrect device driver has been installed for the DVD-ROM device.
I suggest that you visit the DVD drive manufacturer site download the latest drivers for the drive and install on the computer and if it works. Make sure you download the Windows vista 64-bit driver.
Device Manager error codes
http://support.Microsoft.com/servicedesks/webcasts/wc091802/devicemgrerrcodes.htm?gssnb=1
If the above, step fails I would suggest that you run the patch available in the link below and check if it works.
http://support.Microsoft.com/GP/cd_dvd_drive_problems
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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my cd/dvd drive will not read the CD and does not appear in my computer. I get the message "windows cannot load the driver for this hardware device" in the details of the properties of the device above. How can I fix it? My operating system is windows vista and I can only find windows solutions that do not work.
Hello
1. were there any (hardware or software) changes to the computer?
Run the FixIt and check if the problem is solved or not.
Your CD or DVD drive cannot read or write media (Fixit)
Your CD or DVD drive is missing or is not recognized by Windows or any other programs (Fixit)
Hope that helps.
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I am currently using Windows XP Professional Version 2002 SP3 with specification of my computer as below:
Intel Pentium D 3.40 GHz 3.39 GHz
3.5 GB RAM
I tried to upgrade to Windows 7 by restarting my computer and boot from the CD. Setup goes as usual, initially, he asked for the language installation during installation, and after I clicked OK, the window titled "Load driver" had appeared with his message as below;
"To install the device driver required to access your hard drive, insert the installation media containing the driver files and then click OK."
What are the problems really? Because I think I have all the necessary drivers and before that everything works fine. Where can I get the drivers? And how to solve this?
Help, please. Thank you. :)
- Disable the general USB peripherals (for example - smart card reader).
- If you are using a SCSI drive, make sure you have the drivers available for your storage on a thumdrive device and it is connected. During the installation of Windows 10, click on the advanced custom Option and use the command load driver to load the driver for the SCSI drive. If this does not work and the installer still fails, consider switching to an IDE based hard drive.
- If you have an external equipment, attached to the machine, unplug them (example, game controllers, USB sticks, external hard drive, printers, peripherals not essential).
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Satellite 1800-354 is unable to load the driver when it is turned off during the night
Hi could sombodu help me to solve this problem.
My laptop wives is unable to load the driver when its been delivered overnight. It's normal runs when the drivers installed and when it was turned off for about a half hour.
The laptop has windows xp sp2, the card is a belkin f5d7010 802.11 g and I downloaded the latest drivers for it. Thank you louis.Hello
This driver is the problem for the PCMCIA port or wireless network card?
Good bye
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Usb modem error device tries to install usb fax modem usb fax modem cannot find system the pilot any idea on how to load the driver?
Hello
What brand / model of the fax machine? What is a printer/Fax?
Download the software complete features driver from the manufacturer's website. It contains the fax driver.
What version of Windows are you using?
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prolific usb-to-serial com port driver problem. I can't load the driver appropriate for that. What should I do?
Hello edmcski,
This thread has been created in the Feedback forum. the Microsoft moderation team has moved this thread on the forums of hardware and drivers.
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Running Server 2003, Web Edition SP2 Build 3790.
The two ports COM1 COM2 & lost in the Terminal Server session with a managed switch.
Gives the device as Manager: "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) "on both ports. pilots - serial.sys and serenum.sys (5.2.3790.3959 worm file: 64 KB / KB 18: 2/17/2007) 03:58
Tried all common solutions driver update and uninstalling/reinstalling SP2 installation rerunnig. But the problem remains.
Hello
Your question is more complex than what is generally answered in the Microsoft Answers forums. It is better suited for Windows Server on TechNet. Please ask your question in the TechNet forum.
http://social.technet.Microsoft.com/forums/en-us/winserverhyperv/threads
Diana
Microsoft Answers Support Engineer
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Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)
Reference Dell 3000 win xp family, sp 2 card its replacement will not install right.
I just reinstalled windows on my Dell computer and have struggled to reinstall the different divers, applications and programs that I used to have. The long, everything went well, except for the audio part.
Windows Device Manager shows the icon replacement C-media with a yellow top warning label. Under "Properties", it shows this message: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) Click Troubleshoot to start the troubleshooter for this device.
I uninstalled and completely removed all traces of the drivers C-media, etc. of my computer, rebooted, reinstalled the driver C-media since the original CD (several times!), but the yellow warning label is always there! When I ask to reinstall drivers C-media a notice tells me I have the best drivers now.
BTW, the audio worked perfectly in this machine until the windows reinstall so I am sure that the problem is not with the sound card, drivers or the installation CD. Thanks for any help on this, jim
Hello
Please follow the steps from the link below.
http://support.Microsoft.com/kb/310123
I also suggest you to install the drivers from the Dell site.
http://www.Dell.com/support/drivers/us/en/usgen1/DriversHome/NeedProductSelection
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