Load the driver - A required CD/DVD driver is missing

I'm trying to install Windows 7 on a Dell Inspiron 1100 laptop, and at the time of installation, I get the following message:

A required CD/DVD device driver is missing. I f you have a driver disk, CD/DVD or player of the USN, please insert it now.

I guess only he eans there not a device driver for the CD/DVD that contains the installation disk. Which drive do I need and why is it not standard on Windows 7 installation cd?

Hello

The following message by Bummed about the details of the Support Forums Windows 7 how he got it past: http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/a43574ad-e8d0-4d9e-aa86-6ddfda1e9079/Bummed Tuesday, may 12, 2009 18:25

OK, so after three days to try and fight with the installation I have WIN7 RC 7100 64 bit operating.

Given that many people had with missing driver CD/DVD, error I was blocked I'll list the steps I took to work. Before I did anything, I downloaded a free copy of Boot disc Hiren with Patch keyboard just in case I had of problems (freeware and easy enough to find if you google it). I found myself only use it for the DOS prompt but hey - ho...
Some of these steps may seem redundant, but ultimately, this is what took the OS for me:
1 partition and reformat HD's BACK with the commands FDISK and FORMAT C:
2. install a Vista 64 bit version which, in turn, re-partitioned the drive itself
3. once Vista was running (does not have a code because I knew that I wouldn't be on it for a long time) inserted the RC 64 bit DVD
4. in the install window, I ran the check compatibility online tool
5. He told me that my ITE IT8211 ATA/ATAPI controller must be updated in order to install
6 Ran Wizard to update to Vista which has found a new driver for the ITE IT8211 ATA/ATAPI
7 rebooted Vista 64 to finalize the updates updated (removed DVD RC while restarting disk)
8. once started, re-insert the DVD of the RC, click on install and went through all the normal installation steps.
Again, this may seem unnecessary (as the FDISK / FORMAT) time, but ultimately it's what works and what I've been through, the problem people seem to have with the CD/DVD driver not found is that the ITE IT8211 ATA/ATAPI controller is not updated. I couldn't find a place to just "Download driver" and put it on a drive flash or something, I got allow windows to do that I hope it will not be the people back. I'm not enough common sense to see if you can install the driver in another way.
Hope that this info is of use to someone and if anyone has questions, feel free to leave a message and I'll check it out later today.
Many thanks to Amrooz and Java_az who helped along the way!

David
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

Similar Questions

  • SE error message: "Windows cannot load the driver for this hardware device. The unit may be damaged or missing. "When you try to install new drivers for DVD players

    Original title: CD/DVD drives do not work after upgrade from XP to Vista

    I upgraded my dell E521 to Vista dimension, but now finds that none of the CD/DVD drives work.  I also tried two external drives, same thing.  I downloaded the new drivers for the internal disks and when I tried to install the windows said they already had the best drivers.  Both drives are TSST - I get device status "windows cannot load the driver for this hardware device. The unit may be damaged or missing. "I want to upgrade to 7, but can not run the dvd, and apparently MS has no download available if you purchase cd!  Am tearing my hair!

    Hi krt2,

    In general, the error can be caused by a missing required device driver, a required binary file is damaged, if there is a problem with the process I/O file, or if a pilot that makes reference to an entry point in another binary file which can not load

    You can try to uninstall and reinstall the driver for the device to solve this problem.

    Step 1: Uninstall the CD/DVD driver. Follow this step to do the same thing:

    a. click the Start button, select Control Panel, click System and Maintenance and then click Device Manager. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    b. expand CD-ROM/DVD-Rom drives-> right click on the device, and then click Properties.

    c. on the device properties dialog box, click the driver tab, and then click on uninstall.

    d. restart your computer.

    Step 2: Reinstall the CD/DVD driver by visiting the manufacturer's Web site.

    See the links below for more details on the update of drivers:

    Updated a hardware driver that is not working properly

    http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly

    Also, read the following article and check if that helps.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/982116

    Hope this information is useful.

    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • My TSSTcorp DVD +-RW TS - L632D does not work, error "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) »

    And it displays the following message: "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) ». I tried all the tricks troubleshooting to no effect. I uninstalled and reinstalled and look for the updates to install. What should I try next?

    http://support.Microsoft.com/kb/314060

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

  • Add/Remove components error and DVD driver error: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

    Original title: Add/Remove components error and DVD driver error

    Yesterday, I removed several components of windows to attempt to clean my cpu. After the reboot, I noticed that my DVD drive disappeared. I tried to update the driver but told me I have the most updated version, I uninstalled and reinstalled the drive, but I still get the same error. Under Driver Details, it shows that I have a lot of drivers for my Phillips DVD player. However, the status of the device is the following: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) Click Troubleshoot to start the troubleshooter for this device. I've done the troubleshooting, and the two options has not fixed the problem.

    Then I tried to add windows components that I removed, thinking maybe that was the problem. However, when I try to add them, I get an error message that says: 'Setup cannot copy the file zClientm.ex_' it shows the location of this file as being in windows/i386, and of course, the file is located in this folder. So when I go to browse to locate the file, I find and click on it to open it, but I keep getting the same error message that the file is not found and Setup cannot continue.

    I realize that this problem seems very rare and weird, but any help at all would be appreciated. Thank you.

    Hello
     
     
    Code 39: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)
    Explanation of error codes generated by the Device Manager in Windows XP Professional http://support.Microsoft.com/kb/310123
     
     
    Method 1.
    Microsoft Automated Troubleshooting Services scans your computer and detects that the root causes of common problems, then automatically solves the problems that he finds and offers additional resources if the problem is not resolved. Click run now in the article below.
    Your CD or DVD drive cannot read or write media
    http://support.Microsoft.com/GP/cd_dvd_drive_problems
     
     
    Method 2.
    Also, try the methods listed in the section below and check.
    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.Microsoft.com/kb/982116
     
     
    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • HP Pavilion a6109n Vista 32 - bit, windows cannot load the driver for ATAPI DVD A DH16A1L CD-ROM

    HP Pavilion a6109n Vista 32 bit
    Windows cannot load the driver for ATAPI DVD A DH16A1LCdRom

    Hello

    Try the Microsoft fix it Center.   You receive this error code?

  • I can find driver for my dvd writer dose not work Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) _ dvd writer ad - 7530 has ata thanks

    Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) has .dvd rw ad - 7530 ata

    Hello

    Code 39 means that the driver is corrupted or missing.

    Please make all below even if you have done some before as it is often the set of operations which solves
    the question.

    Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
    Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
    This will refresh the default driver stack. Even if the reader does not appear to continue below.

    Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
    slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    --------------------------------------------------------------

    Also check with your system manufacturer to see if there are any updated drivers for your DVD. Or even if it
    are you can reinstall the 'old'. Many use Windows default drivers however some special aura
    ones. Also check the website of the manufacturer of the car.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Hope these helps.
    Rob - bicycle - Mark Twain said it is good.

  • Windows cannot load the driver for cd/dvd

    I have an Inspiron 1521 AMD Turion 64 x 2 4 GB ram Vista running.

    Device Manager displays the dvd player error "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) ».

    Pulling up the properties of the device, it shows the last and most successful driver is installed and try to update is not good.

    Suggestions to below a full re-installation would be appreciated.


  • Audio loss. UAA Bus Driver reads Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39). All the patches?

    Audio loss.  Device Manager indicates Microsoft UAA Bus Driver as: "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) ».  Tried to update driver and restore without success.  Tried the program of "Fix - It", which has identified an error with the sound system, but said that he could not fix it.  Restored to an earlier date but still what system did not go.  Tried to uninstall and reinstall the driver.  Uninstall was successful but reinstall it read that the hdaubus file does not exist.  I'm a computer dunce.  Any help out there?

    Hi BarbaraWolfe,
     

    There are many causes of Code 39 errors:

    • A required device driver is missing.
    • A required binary file is corrupted.
    • There is a problem with the file I/O process.
    • A driver that refers to an entry point in another binary file cannot load.
    Re-install the driver by downloading it from the link given:
     
    Additional reference on:
    Check if that helps.
  • Optiarc bd rom bc - 5500 s work stopped during the upgrade to Windows 7, Windows Vista 64-bit impossible to load the driver.

    Hello

    I use sony vaio VGN-FW290 JTH. I tried to upgrade to Windows 7 and has been invited to uninstall iTunes, Vaio Care, ATI Catalyst Install Manager, ATI Catalyst Control Center, Google Toolbar. I uninstalled it, rebooted the PC and then tried to run Windows 7 installation DVD. Then, I realized that my CD/DVD/BD does not, marked with! in the Device Manager. I tried the procedure in this forum to the http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/957a26d4-4219-4b76-8e89-2e74e6ee2a0e/. I ran SFC tool - it pointed out some problems he couldn't fix it. I tried to update to the latest drivers for the drive, but Windows says that the latest drivers are installed. The properties for the device say: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39):

    I hope someone from Microsoft or Sony can help - I think that it is catch 22 during the upgrade to Windows 7.
    Concerning
    Tomgold

    Hi tomgold,

     

    Welcome to Microsoft Answers Forums.

    This can also occur if an incorrect device driver has been installed for the DVD-ROM device.

    I suggest that you visit the DVD drive manufacturer site download the latest drivers for the drive and install on the computer and if it works. Make sure you download the Windows vista 64-bit driver.

    Device Manager error codes

    http://support.Microsoft.com/servicedesks/webcasts/wc091802/devicemgrerrcodes.htm?gssnb=1

    If the above, step fails I would suggest that you run the patch available in the link below and check if it works.

    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    Halima S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • HL-dt-st dvdram gsa-t20n ata device. Windows cannot load the driver for this hardware device. Windows Vista.

    my cd/dvd drive will not read the CD and does not appear in my computer. I get the message "windows cannot load the driver for this hardware device" in the details of the properties of the device above. How can I fix it? My operating system is windows vista and I can only find windows solutions that do not work.

    Hello

    1. were there any (hardware or software) changes to the computer?

    Run the FixIt and check if the problem is solved or not.

    Your CD or DVD drive cannot read or write media (Fixit)

    Your CD or DVD drive is missing or is not recognized by Windows or any other programs (Fixit)

    Hope that helps.

  • Problems with the installation of Windows 7 Home Premium: ask load the driver during installation

    I am currently using Windows XP Professional Version 2002 SP3 with specification of my computer as below:

    Intel Pentium D 3.40 GHz 3.39 GHz

    3.5 GB RAM

    I tried to upgrade to Windows 7 by restarting my computer and boot from the CD. Setup goes as usual, initially, he asked for the language installation during installation, and after I clicked OK, the window titled "Load driver" had appeared with his message as below;

    "To install the device driver required to access your hard drive, insert the installation media containing the driver files and then click OK."

    What are the problems really? Because I think I have all the necessary drivers and before that everything works fine. Where can I get the drivers? And how to solve this?

    Help, please. Thank you. :)

    • Disable the general USB peripherals (for example - smart card reader).
    • If you are using a SCSI drive, make sure you have the drivers available for your storage on a thumdrive device and it is connected. During the installation of Windows 10, click on the advanced custom Option and use the command load driver to load the driver for the SCSI drive. If this does not work and the installer still fails, consider switching to an IDE based hard drive.
    • If you have an external equipment, attached to the machine, unplug them (example, game controllers, USB sticks, external hard drive, printers, peripherals not essential).
  • Satellite 1800-354 is unable to load the driver when it is turned off during the night

    Hi could sombodu help me to solve this problem.

    My laptop wives is unable to load the driver when its been delivered overnight. It's normal runs when the drivers installed and when it was turned off for about a half hour.
    The laptop has windows xp sp2, the card is a belkin f5d7010 802.11 g and I downloaded the latest drivers for it. Thank you louis.

    Hello

    This driver is the problem for the PCMCIA port or wireless network card?

    Good bye

  • Error modem usb device trying to stall usb fax modem fax modem usb sytem. system could not find driver any idea on how to down load the driver I

    Usb modem error device tries to install usb fax modem usb fax modem cannot find system the pilot any idea on how to load the driver?

    Hello

    What brand / model of the fax machine?  What is a printer/Fax?

    Download the software complete features driver from the manufacturer's website.  It contains the fax driver.

    What version of Windows are you using?

  • prolific usb-to-serial com port driver problem. I can't load the driver from propper for her. What should I do?

    prolific usb-to-serial com port driver problem. I can't load the driver appropriate for that. What should I do?

    Hello edmcski,

    This thread has been created in the Feedback forum. the Microsoft moderation team has moved this thread on the forums of hardware and drivers.

  • COM1 "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) »

    Running Server 2003, Web Edition SP2 Build 3790.

    The two ports COM1 COM2 & lost in the Terminal Server session with a managed switch.

    Gives the device as Manager: "Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39) "on both ports.  pilots - serial.sys and serenum.sys (5.2.3790.3959 worm file: 64 KB / KB 18: 2/17/2007) 03:58

    Tried all common solutions driver update and uninstalling/reinstalling SP2 installation rerunnig. But the problem remains.

    Hello

    Your question is more complex than what is generally answered in the Microsoft Answers forums. It is better suited for Windows Server on TechNet. Please ask your question in the TechNet forum.

    http://social.technet.Microsoft.com/forums/en-us/winserverhyperv/threads

     

    Diana

    Microsoft Answers Support Engineer

  • Re: Card C-media - Windows cannot load the driver for this hardware device. (Code 39)

    Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

    Reference Dell 3000 win xp family, sp 2 card its replacement will not install right.

    I just reinstalled windows on my Dell computer and have struggled to reinstall the different divers, applications and programs that I used to have.  The long, everything went well, except for the audio part.

    Windows Device Manager shows the icon replacement C-media with a yellow top warning label. Under "Properties", it shows this message: Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)  Click Troubleshoot to start the troubleshooter for this device.

    I uninstalled and completely removed all traces of the drivers C-media, etc. of my computer, rebooted, reinstalled the driver C-media since the original CD (several times!), but the yellow warning label is always there!   When I ask to reinstall drivers C-media a notice tells me I have the best drivers now.

    BTW, the audio worked perfectly in this machine until the windows reinstall so I am sure that the problem is not with the sound card, drivers or the installation CD.  Thanks for any help on this, jim

    Hello

    Please follow the steps from the link below.

    http://support.Microsoft.com/kb/310123

    I also suggest you to install the drivers from the Dell site.

    http://www.Dell.com/support/drivers/us/en/usgen1/DriversHome/NeedProductSelection

Maybe you are looking for