Look at how Motorola to solve customers problems
Good evening
Initially apologized for misspellings, used Google translate
I would like to tell the tragedies with the Motorola customer service and dealing with the problems of clients
I bought a Nexus one phone is the first day and found a problem in the vice of the audio industry
Known like that by nexus devices more users 6
https://forums.Lenovo.com/T5/nexus-6/crackling-speakers-and-random-shutdown/m-p/3200662
https://productforums.Google.com/Forum/#! subject/nexus/84nSaI1Btxc; context-location = forum/nexus
And began the tragedies
I talked with a service the customer of Motorola and has appealed to replace my phone
So far, so good
I explained to them that the phone I sent in Egypt because the Nexus devices is available in our
Requested to send the phone
I wonder the shipping companies found that prices send equivalent to a $100 phone
And when send you it once more will be charged as a new phone will pay
And the expenses to send the phone once again customs
The equivalent of $250
really?
I found the comments of users have replaced the phone and found the same problem
I got comments from a user blog that all Nexus phones suffer from this problem
I tried with them for all solutions
* It offers to send the phone when we agents and replaced inside Cairo refused.
* Suggested that if I send you the phone and pay the amount to Iqmwa replace another type, I take and I'll pay the difference in price it is foolish to push the mailing and shipping and customs in a phone faulty last time reject?
* I suggested that they send me parts of speaker with appropriate compensation and I'm going to fix my rejection expenses?
* I suggested that door shipment of Motorola and I I will have customs refused?
Motorola wants to pay full price, shipping and customs again for the replacement phone
Is it my fault? If he's going to tolerate it, but when we are talking about the default home appliances manufacturers is that my fault, that I take these costs? The phon was guaranteed within the United States in order, but this lack of manufacturers told them so if it was my fault it will tolerate, but the response has been one of send us your phone
No matter how much the company lost or how I'll pay to ignore the cam and lack of flexibility or m through dialogue or communication with the solution is of this prestigious company like Motorola?
However, there is another new companies have bought the phone inside it is a two-year warranty and guaranteed international and charge the phone for free to repaired
And how society ignores a problem like this
I found, even if we have not managed to resolve they have closed the case and wrote solved
Is this Motorola?
Tags: Motorola Phones
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