Lost my Illustrator CC, but I'm still paying for it!

Similar Questions

• I bought the plan of photographer, signed Out and back in creative cloud, but Photoshop is still unavailable for me

  I bought the plan of photographer, signed Out and back in creative cloud, but Photoshop is still unavailable for me

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• Hi I was told to come to the support with the error number 16... for some reason, my first pro no longer works and I'm still paying for I have but I had to reinstall, which I don't know how to do if

  Hi, I got to come to the support with the error number 16. for some reason, my first pro no longer works and I'm still paying for I have but I had to reinstall, which I don't know how to do if

  Hi Omid,

  Please see the below help document to fix the error 16:

  Configuration error 16. CC, CS

  If the problem persists, please contact support:

  Contact the customer service

  Kind regards

  Sheena

• Why am I still paying for software that I don't HAVE?

  I would like to know why? I had already paid for the use of rental of Flash ONLY for ONE YEAR, but not for long. I never even downloaded the new Animate CC version. I REFUSE to download its latest version or reinstall any old version of the Flash software.

  I have repeatedly tried to UNSUBSCRIBE, but Adobe won't let me. I did EVERYTHING as instructed by Adobe, but they are always sending me round in loops. I answered questions and have always come back to square one.

  Everyone should watch this video below.

  Adobe is going to do something to stop the cloud creative cancellation - YouTube

  Here is a picture of creative cloud on my pc. See how I have no Adobe software on my PC and I'm still paying for any of the software.

  

  Hi RitaGeraghty,

  Sorry for the inconvenience!

  The cancellation request was forwarded to the concerned team, please wait for a while.

• Can I still pay for cloud Creative if I'm only using Dreamweaver?

  Can I still pay for cloud Creative if I'm only using Dreamweaver?

  You can buy CS6 for cool weather - link to buy the CS6 via phone http://www.adobe.com/products/cs6.html

  If you subscribe to the Cloud of Dreamweaver version, you must pay each month to use the program

  Cloud Plans https://creative.adobe.com/plans

• I paid £8,57 for photoshop cc 2015 already. I have a cornfirm email to buy site why I cannot accese to my App. how I can do but I'm not paying for this application two times per hour, I said... Thank you

  I paid £8,57 for photoshop cc 2015 already. I have a cornfirm email to buy site why I cannot accese to my App. how I can do but I'm not paying for this application two times per hour, I said... Thank you

  Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  If you don't have the cc desktop application, retrieve it and use it to install your programs cc/tests, https://creative.adobe.com/products/creative-cloud

• Paid for my package student CC, but it is still asking for me to pay...

  I paid for my annual student creative cloud package and use Photoshop to the trial, which ends in 3 days. I want to start with the correct version, but it asks me to "buy" it... " How can I get the good worm?

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• eGuys I stopped using creative cloud and my subscription is over, but why is adobe still taking money from my account? my subscription is on free trials now so why am I still pay for it? Can you please help me

  Guys please help me because I think that its just ridiculous what im paying for free tests for the moment. To be honest, adobe should know that my subscription is over, so they should stop taking the money on my account. I went to my Bank and they said you need to talk to adobe. I tried to call adobe, but nobody takes over until then, what can I do?

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• After update: LR - CC that I have 30 days to test - but I use and pay for it

  What else can i say? Updated to LR - CC and now I have a trial, but I pay for PS and LR... Install new, Cloud check in and out... nothing works...

  What can I do?

  Use Mac OS x

  Delete lines of adobe in ets/home... now everything works

• I get say error message "an error has caused Photoshop to stop working correctly. Windows will close the program and notify you if a solution is not available "." I got no notification. My old Photoshop CS5 works fine, but as I'm paying for CC2014

  I get say error message "an error has caused Photoshop to stop working correctly. Windows will close the program and notify you if a solution is not available "." I got no notification. My old Photoshop CS5 works fine, but as I pay for CC2014 I would use it. I tried to rename the "sniffer" to "snifferold" as bobmiller4002 has suggested, but the problem is not resolved. Lightroom works fine.

  Update your driver from the website of the manufacturer of the GPU video card to pick up the bug fixes that you are missing...

• Still pay for CC despite cancellation!

  Hello

  I tried using the portal of support on the Adobe Web site to relieve my problem, but unfortunately I'm leads nowhere or just repeat the same steps over and over again.

  In June of this year, I had a subscription Adobe Creative cloud that was to expire, so I cancelled it after that payment was made just to make sure and everything seemed fine, however, I did not check my emails for a few weeks and I noticed that another payment in July was released for the subscription, I had simply cancelled one month before. When checking through my emails that I wrote clearly one who said my account had been changed to paid in fr., so I don't know why my account has been changed to the time where I went clear through the cancellation procedure?

  I have a lot of time to mess with it, but I tried the support portal that explains that I must go to the management page that shows my active subscription plans, but when I click on the link 'Cancel the Plan', it shows just a pop up of a link to the support portal.

  Having already didn't talk on the forum, that I was greeted by a response to what I said just above, so I answered with a screenshot of the message that is displayed when you try to cancel, no answer was given after that, and it was a month ago.

  And yet another payment died this month after an automatic email is sent when no funds available to pay for this subscription by indicating that you are sad to see me go and if I don't want to renew I don't have to do something more.

  I just have my subscription cancelled permanently? And what can be done on the funds that have been made to pay for it? Given that... Well, I do not want to be a Subscriber and did not since June of this year?

  See you soon

  You had cancelled it on 18 June 2014, due to an unspecified error, it was not completely cancelled, where you've been accused, I sincerely apologize.

  Now I cancelled it now. I started the refund since June 2014. You will receive the money within 3 to 4 days. The case number is 213660789.

  Concerning

  Baudier

• How can I get a refund when I bought a tone text but my wifi expires when he was about to download, but I was still charged for it even if I don't have it on my device?

  I tried to download a text, but my wifi stopped workin. I was responsible for the tone, but it is not on my phone now. How to get a refund for her?

  Try to contact iTunes Support: http://reportaproblem.apple.com

• Photoshop and After Effects of the trial expired, but I'm still paying?

  Hello

  In June, I bought access to CC Photoshop and after effects CC. I absolutely loved and I want to continue to use it but my creative cloud indicates that the trial on the two have expired. I can see my bank account that adobe charged me twice for $ 9.99. Once for June and now again for July. I do need to update creative cloud or something?

  Jakob love

  Hi Jakob,

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• I bought and later deleted an application a few years ago. Why must I still pay for a single application if I need to reinstall it today?

  On three or four years, I bought this kid game app. Later I deleted it after a few months. Now I want to reinstall it on my device (the same machine I downloaded the original app). Without changing my username / password, I see now that there are prices of the app on the App Store. Therefore, it seems that I have to pay to get this app to our days. Should not be only one time charge? Or, just too many years between deleting and reinstalling, it could be a factor?

  I would ask Apple directly here > https://www.apple.com/emea/support/itunes/contact.html

  Use this form for support account and billing, code redemption or purchase questions. ...

• When I open a program CC it says my trial is over, but I had to pay for the programs Adobe CC for 2 months now.

  How can I fix it?

  I use a Mac laptop

  back to the http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html test

  - and https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html