M277dw: Reset zero problem using the USB to M277dw

Hello, I'm just trying to see if anyone else has had this problem. I use the laserprinter HP M277dw and use a current running nine Imac El captain. If I print anything on my printer and then decide to reboot my computer for some reason any, if I keep the USB cable connected to my computer that is connected to the printer, the computer hangs on reboot. It is the same on a full stop to the low and new start up as well. It's almost as if the printer is not disconnected somehow when I shut down or restart. The solution I found is to unplug the printer USB whenever I have to restart or shut down and then reconnect to the computer up and running again. My feeling is that this is related to the El captain, but I can't say for sure. Anyone else see this problem?

Hi @andrewdawson11,

Welcome to the Forums of HP Support! I see that you have problems, turn off the Mac, it crashes on restart when the printer is connected by a USB connection. I will definitely do my best to help you. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

Run Apple updates.

You download and install the latest drivers for the printer? If the latest driver is not installed, which can cause this problem. Here is the link if you have not already: HP Easy Start.

Make sure that the correct driver is added.

Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Laserjet M277dw)

If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

If the problem persists, try the following:

Fix permissions of the drive on the Mac:

Close all applications.

In the Apple menu, click OK, click Applications, and then click utilities.

Double-click disk utility.

Highlight your hard drive / partition on the left.

Click on check and then repair disk permissions.

Restart the computer...

Reset the printing system:

Note: This will remove all printers in the print and Fax/Scan, any printer deleted can be re-added later by clicking the sign plus (+) symbol.

Click on the Apple icon and then click on System Preferences.

Click on Printers & Scanners.

Make a right click (or Ctrl + click) in the left white side panel, and then click Reset printing system.

Click OK to confirm the reset.

Type the name and the correct password.

Click OK to reset the printing system.

Then click on the sign to add the driver, highlight the printer +. (you may need to click the drop down menu to select the printer name) Then click the Add button.

Test the printer and try to restart the Mac again.

If there is anything else I can help you, let me know. Thank you.

Tags: HP Printers

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