Major problem of blackBerry Smartphones

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• Screen problem touchscreen blackBerry Smartphones BlackBerry Storm2 9550

  Hello!

  I am a Sri Lanakan. Last week, I bought a Blackberry Storm2 9550 used, eBay (from a seller of e. u.). All the functions work fine except the touch screen. Can press on the touchscreen. (edges and around the screen) But he get caught suddenly, and also when am pressing an icon, phone highlights another icon. (as axample, when am pressing contacts in the home screen, phone highlights two contacts and sms). As I suppose, at this time there the phone detects it as multi touch and so I can't support what either. When am reset (battery pull) the phone, it solves the issue for a few minutes or hours, subsequently faced the same question.

  I tried to fix it by putting a piece of paper to the battery cavity, but nothing has changed.

  My storm is an unlocked phone (Comes to Verizon, but later unblocked), which is running version 5 software. ...... . 713 fact in Mexico 5.

  I want also to the last update available for my phone and how to update.

  madhava909 wrote:

  You have other ideas on my problem touch screen? This is the main question, I want to solve as soon as possible. Do I need to fix it with a spacialist? Is it a hardware failure or a software? He solved by upgrading my version of software or restore to the factory settings.

  None of these remedies could work. Without practice, it is impossible for me to know anything 100%. The best advice I can give you is to upgrade your operating system to the latest version (. 1015). It could very well be that, as a device, it was damaged by the previous owner and it will never work for you. As I say, it is impossible to tell at this distance-internet.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery?

  In my opinion, Yes, but there are others in the world who think differently. The best reference is the official:

  • KB02141 How to reset a BlackBerry smartphone

  Most of us who have dealt with this for awhile understand that power should be turned on when you pull the battery.

  madhava909 wrote:

  What is the meaning of the hard reset? It is equal to pull the battery? It will solve my problem?

  Once again, it's impossible to say at this internet distance.

  madhava909 wrote:

  Hereby, I have attached an image. Please answer those as well.

  

  The first (top right) is the GPS indicator... I do not exactly remember what icon the way that... I suggest that get you the the user guide for your BB from here:

  • http://docs.BlackBerry.com/en/

  The other appears only if your carrier has eliminated an update wireless for you. You say that it is the "best way" for you... I would add that this is the MOST DANGEROUS way. You see, via this method update, on the device of data backup is taken, that is rendered after the update (the update effectively wipe everything). This backup is a file use 1... If something is wrong in the upgrade process, all your data is lost forever. The update method that I gave you is the best method that 1) it tells you first take a manual backup and 2) the process itself will also take another backup... and both of these backup files are stored on your PC and can later serve as a source of food since they are not 1-use files.

  madhava909 wrote:
  Pls send me a link if you can, to download the latest update.

  You have already the link... it's in the instructions I have given to perform the update... This is the portal of official download for all carriers. Simply, you browse to the carrier of your choice and download their bundle of BONES for your model number.

  You can also benefit from this:

  • http://us.BlackBerry.com/support/blackberry101/#tab_tab_style

  And also the public KB that I often mention... they are fully searchable by you... you don't need do me research for you:

  • http://www.BlackBerry.com/BTSC/microsites/microsite.do

• Problems of blackBerry Smartphones

  My blackberry 9320 curve was updated yesterday, I failed to make updates and now the phone turns no-screen is black but the red light is on tried to do a system update, but nothing happens. Download expires, getting very frustrated because I have tried since 11:00

  Need the bbm as soon as possible

  • Thank you

  Hello and welcome to the community!

  First of all, it looks like your battery may be dead... Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  Once your battery is fully functional, so please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Problem checking blackBerry Smartphones Whatsapp

  After you have installed whatsapp, I check my number starts with application whatsapp tried to connect inside and outside the firewall which is not allowed by your it policy.

  OK... Here are the steps that you need:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Beware of all the warnings, he said. Later, when you make your restore, don't do not restore basically this will just put it on your BB policy... rather a selective restore of only those databases that you absolutely need and especially leaving off anything to do with COMPUTING strategies:

  • KB03974 List of database for the blackBerry smartphone

  Good luck!

• Problems of blackBerry Smartphones App world post

  If it came already sorry. Given that the location of the server is unable to connect to app world - it isn't a big deal YET. But would love some tips he gets up and running, because I already removed the battery etc and am now a bit stuck.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you need to provide more information... for instance, "cannot connect to app world" isn't really we say exactly what is happening in your situation.

  Good luck and let us know!

• Problems of blackBerry Smartphones Blackberry Torch 9860

  I have the Torch 9860

  I bought a few months ago. I was not happy with the speed or the softness of my phone. There are several times when it works very well and I'm happy with it, but there are too many times when I am very dissatisfied with it.

  He will go through periods where it freezes for 10 seconds at a time and also time when it will not unlock for 10-20 seconds each time. I hit the Unlock button and nothing happens until about 10-20 seconds later and my phone will often fly through everything trying to catch up and eventually open random apps or icons that I didn't open. Every night and often throughout the day, I'll check if the unused applications are closed, email & messages, as well as internet history is all removed in the hope to run more smooth/more fast. I also use the Auto on/off function every night.

  I looked all over for an e-mail with Blackberry about this investigation, but I couldn't find a place signle contact everywhere on the site other than here...

  Is there anything else I can do to improve this? In the ad, he explains how quickly and is smooth in this phone, but I was disappointed a lot too.

  Thank you.

  Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC. Then try again and see if the problem persists.

  What OS are you on? On your device, type a new message MYVER and a space after to see and report please.

  I saw some risk to slow down sometimes phone apps

  A card full of songs and photos will take a long time to generate the thumbnails and the song, making it may be slow in first use playlist.

  On device, go to Options, device, application management is a great way to see what your applications with your use of the CPU on Smartphone. Simply drag bar greater than CPU and see what happens. Also touch the CPU menu to see other time variables. I discovered that an application has been eroding CPU cycles on my own

  Disable Compression on the memory card? go to Options, device, storage

  using a custom theme? Try it for a day that factory by default to avoid your theme

  remember the ESC key to close most applications, with the exception of GPS and some chat clients. other applications must use the menu and then exit or close. The key furthest to the right is a key to the House and does not close on its own apps, but will put an end to the calls.

• Problems of blackBerry Smartphones while creating an e-mail account

  Hej,

  in late July, I bought a BB Curve 9320. Until today, I wasn't able to create an e-mail account. A smartphone without access to e-mail. The problem is missing to create an internet e-mail account. I'm only able to set information for a business account, which I did not. In recent weeks I spent hours and hours reading manuals/blogs and watching youtube videos. I also asked my phone provider if they put in limits for internet e-mail accounts. Nothing of the sort.

  I guess that the problem may be caused by our bb playbook. It works well enough. The playbook is running to a live windows account for email, contacts, and dates. When I started the 9320, I first used the same bb id that we use on the playbook.

  Please help me, I'm totally frustrated. What can I do?

  Sincere best wishes from Hamburg

  Jan

  Interesting. Call your carrier and confirm that you have the blackberry data plan associated with your account.

• Connection to Outlook Web - another of the problems of blackBerry Smartphones

  I'm not the only user BBY desperately struggling to connect to my email via Outlook Web... that's why I have a BBY is told by the way!

  I spent a lot of time with our manager network and we tried a number of combinations for the connected BBY, nothing seems to work.

  Of course, my network provider (Orange EN) say that they are unable to help, it's to do with BBY.

  Before I have to abandon bin and my BBY (after all these years of use of BBY) and get a more friendly user Smartphone, can someone help me solve this problem?

  Thank you

  BB

  Hello and welcome to the community!

  Here are a few things to try:

  • KB03133 How to integrate an e-mail address to Microsoft Outlook Web Access with a BlackBerry Internet Service account
  • KB18567 BlackBerry Internet Service cannot connect to an account, Microsoft Outlook Web Access using Microsoft Exchange 2007 or Microsoft Exchange 2010
  • KB04804 Error message when you try to integrate a Microsoft Outlook Web Access 2010 account
  • KB02858 Unable to integrate an e-mail address to Microsoft Outlook Web Access with a BlackBerry Internet Service account

  In addition, sometimes it's just not possible to configure via the interface for device... and your BIS carrier, from a PC/browser, Web site may be able to do so... here a partial list:

  • http://www.BlackBerryFAQ.com/index.php/Where_can_I_log_into_my_BIS_account%3F

  If you can't find your carriers, you would need to ask for the URL of it.

  In addition, since your BB browser, you can try this url:

  • www.BlackBerry.com/Integrate

  There are some limited circumstances where BIS cannot integrate properly in OWA... but this is usually a mismatch on the server side (for example, ISA) rather than anything else.

  You can also ask your network admins to check this:

  • KB11036 Requirements of connection and firewall for the BlackBerry Internet Service

  Finally, if something does not work, details will be much more useful... "nothing seems to work" provides us with nothing to diagnose any and so maybe you better frame. Step by step of what you try and exactly how each step results is always more useful. In addition, if the present error messages, the content accurate and full of people is extremely useful.

  Good luck!

• Problems of blackBerry Smartphones when you type text messages

  for several months now my cursor was jumping about all over the place when I type a text message.  It also random symbols as if I was using the sym key which I was not. Cursor may jump up to a received message, to smiley or anywhere in typed message.  I adjusted the ball tracks, performed diagnostic tests and is reset by removing battery when turned on without result.  phone is clean and never got wet. At whits end? Someone else had this problem?

  Hello and welcome to the community!

  If you are certain that there is no intrusion of humidity of 100% (honestly, what you describe seems decidedly like that... but still), so I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Good luck and let us know!

• Problems for blackBerry Smartphones download BB App torch

  Has anyone else had problems downloading a Blackberry AppWorld application on smartphone? Free applications last few, I tried to download does not give me the choice 'Download' but rather say "uninstalled". Any suggestions?

  Well, I'm sure that someone had a problem, but thousands, millions, are not.

  What applications?

  Have you restarted your BlackBerry and retried the download?

  If it still does not, try this...

  1. open the App World
  2. go to my world
  3. for the BB keyboard-oriented - hold down the ALT key and press "RST."
  3. for the storm - hold the num-lock ('! 123 ") button so that it hangs and then click on '(34).
  4. If your BB locks after issuing clear cache, do a battery pull reboot

  PS: in would be really useful to indicate what model BlackBerry that you are using, operating system, etc.

  Similarly, make sure you have the latest version of the installed AppWorld, using your BlackBerry browser to download and www.blackberry.com/appworld .

• Problem loading blackBerry Smartphones?

  Hey I was wondering if someone could help me out, I never ran my battery completely died before so I do not know myself. When I plugged my blackberry to the wall charger to charge, the led will be red light for a few seconds then turns off, then it turns on again then off, continue to do this, it means the load? I left charge all night and tried to turn it on in the morning, but it was still quite dead. The charger sometimes has problems to connect, and usually I can see when what bolt lighteners signal when the phone is turned on... So I was wondering if it was just because it was not establish a connection before it has no load... and if the red light and it is supported or not?

  Thank you! ended up taking my phone and they told me that my battery was garbage... bought a new, he popped up and started to load, an hour later this new battery was fried. Turns on in some sort my charger has transformed into a Fryer of the battery. another battery and charger blackberry later is in business... yeesh. : s

• Problems for blackBerry Smartphones do BBM to work/install

  Hey I'm new to blackberry. I have problems to make BBM to work. I installed it from APP world several times and it never shows in the download folder. If I go in MYWORLD it says installed, if I click on one button execution is present as well as screenshots, details etc. happens but it does nothing when I click on it. Ive rebooted several times, tried to remove and install several times and nothing. If I go to settings > Applications in my BB it is nowhere to be found, either. What should I do

  Go to Options > Advanced > Applications and scroll the Messenger app and do not click it, just highlight it. Click Menu > delete and remove the application.

  Now, do a restart: with the BlackBerry device powered on, remove the battery a few seconds and then reinsert the battery to restart.

  Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install again the Messenger application.

  After installation and reboot if necessary, check your instant messaging, or downloads of the application folder.

• Problem of blackBerry Smartphones in the curved screen 9320 homepage

  The header (where the network bars appear) in the home screen is not visible. Snapshot is locked. It becomes visible for a moment to restart but after he disappears. However, it is clickable. Help, please.

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  Good luck and let us know!

• Problem syncing blackBerry Smartphone Outlook

  After working perfectly last week, my curve fails to sync with Outlook Calendar - I get a notice of 'Unknown error' and close Blackberry Desktop Manager.

  A software change, it's that I have newly installed Outlook Small Business Contact Manager.

  Can someone please?

  I called att support who put me in contact with support - blackberry

  It turned out that there were a few list corrupted in my calendar and whenever he tried to synchronize, it ended the program.  We manually synch had each category on the blackberry - then erased my outlook on the pc - then manually synchronized to the pc - and the problem disappeared.  He did not add Business Contact Manager.

  Thank you for your fast I help this

• Problems of blackBerry Smartphones with screen by dragging to the top of my Blackberry Torch 9800

  My carrier: three

  Operating system version 6.0.0.570

  Model: Blackberry Torch 9800

  I tried a battery pull.

  I'm guessing that whenever I slide my phone to the top of theres only a kind of contact fault because when I do, the screen goes black, as if locked. Although when the unit is in its default drag to the bottom of the post its perfectly fine. I have no idea what to do, but any help is appreciated, thanks.

  Looks like a hardware problem.  You can take it to the store or authorized repair shop?