MD32 sodMain CtlrLockdown, case - CORRUPTED DB Lockdown.

Similar Questions

• MD3220i lock problem

  Hi all

  We have a strange problem with the md3220i.

  The system is brand new, we opened the packages and the power of the system, but we have something strange with the newspapers. We cannot communicate with the controller. That's what we see in the papers:

  How to solve this problem, do you have any ideas?

  -=<###>=-
  Instantiation of RAM rawfs, peripheral = 0 x 1
  RAM DOSFS formatting
  Instantiation of RAM rawfs, peripheral = 0 x 1
  Formatting... Params volume consulted old 38% trust:
  Volume settings: FAT type: FAT32, sectors per cluster 0
  0 copies FATS, groups 0, 0 sectors per FAT
  Areas reserved 0, hidden 0, FAT sectors 0
  Root dir entries 0, (null), serial number 10000 sysId
  "Label:" «...» "
  Drive with 1024 sectors of 512 bytes will be formatted with:
  Volume settings: type FAT: FAT12, sectors per cluster 1
  2 copies FAT, clusters of 1010, 3 sectors per FAT
  Areas reserved 1, hidden 0, FAT sectors 6
  Root dir entries sysId 112, VXDOS12, serial number 10000
  "Label:" «...» "
  Instantiation of RAM rawfs, peripheral = 0 x 1
  Ok.

  RTC error: Device real-time clock does not work

  Autonomous 13884 symbols added.
  Length: 0x13c bytes
  Version ver03.0A

  Reset, Power-Up Diagnostics - loop 1 1
  Processor 3600 DRAM
  Data lines 01 Passed
  Address lines 02 Passed
  NVSRAM 3300
  Data lines 01 Passed
  4410 Ethernet 1 82574
  01 registry read Passed
  Address lines 02 registry Passed
  6 d 40 Bobcat
  02 flash test passed
  3700 PLB SRAM
  Data lines 01 Passed
  Address lines 02 Passed
  7000 TO iSCSI BE2 1
  01 registry read successful Test
  02 registry address lines Test passed
  Rows of data from registry 03 test passed
  3900 real-time clock
  01 RT Clock Tick past
  Diagnostic Manager came out normally.

  Current date: 15/01/14 time: 01:43:59

  Send Change Service Interface rate or baud
  15/01/14-09: 00:05 (NCDB): NOTE: set the Powerup State
  15/01/14-09: 00:05 (NCDB): Normal sequence SOD, the 0 on controller
  15/01/14-09: 00:05 (NCDB): NOTE: turn on seeing failure summary tray
  15/01/14-09: 00:06 (NCDB): NOTE: installed protocols:<>
  PS: RDMA ISER IPOIB >
  15/01/14-09: 00:06 (NCDB): NOTE: the required protocols:<>
  UNK >
  15/01/14-09: 00:06 (NCDB): NOTE: loading of the flash file: iSCSI
  15/01/14-09: 00:08 (NCDB): NOTE: DSM: current revision 7
  15/01/14-09: 00:08 (NCDB): NOTE: SYMBOL: SYMbolAPI registered.
  15/01/14-09: 00:08 (NCDB): NOTE: the total size of the Patriotic Army Rwandan RCBBitmapManager = 1778384896
  15/01/14-09: 00:09 (NCDB): NOTE: in iscsiIOQLIscsiInitDq. iscsiIoFstrBase = x 0
  1
  15/01/14-09: 00:09 (NCDB): NOTE: loading of the flash file: MTLSEBET1G
  Disabled the COMPLETE TRACE *.
  15/01/14-09: 00:09 (NCDB): WARN: MTLSE: before size special mtl_create_pool:IO: 0 x
  140
  15/01/14-09: 00:09 (NCDB): NOTE: init: IOC: 0, PLVersion: 11-03-075-00
  15/01/14-09: 00:10 (NCDB): WARN: MLM: failed to create m_MelNvsramLock
  15/01/14-09: 00:10 (NCDB): WARN: MLM: failed to create m_MelEventListLock
  15/01/14-09: 00:10 (NCDB): NOTE: CrushMemoryPoolMgr: platform and memory (CPU M
  emSize: 2048), adjusted allocation size to 65536 for CStripes
  15/01/14-09: 00:12 (NCDB): SOD: instantiation Phase complete
  15/01/14-09: 00:11 (IOSched): NOTE: SAS Expander added: expDevHandle:x 11 enclHan
  DLE:x 2 numPhys:37 port: 2 ioc:0 channel: 0 numEntries:22
  15/01/14-09: 00:11 (NCDB): WARN: sodLockdownCheck: sodSequence update: CtlrLock
  down
  15/01/14-09: 00:11 (NCDB): caution: any attempt to open the inter communication controller
  communication channels 0-0
  15/01/14-09: 00:11 (NCDB): NOTE: LockMgr role is master
  15/01/14-09: 00:12 (tSasExpChk): NOTE: Local Expander Firmware Version: 00.00.80
  .10
  15/01/14-09: 00:18 (tSasDiscCom): NOTE: SAS: full time of Initial discovery: 36
  seconds since the last power on / reset, 10 seconds since the instantiated sas
  15/01/14-09: 00:18 (NCDB): NOTE: baseName WWN 000290 b 1-1c1190ee (valid ==> SigMat
  ch)
  15/01/14-09: 00:18 (NCDB): NOTE: spmEarlyData: no data available
  15/01/14-09: 00:18 (NCDB): NOTE: 2 Ut ServerEngines BladeEngine Firmware update
  m v2.901.242.0
  Copyright 2009 ServerEngines Corpo
  15/01/14-09: 00:18 (NCDB): NOTE:
  15/01/14-09: 00:18 (NCDB): NOTE: found card BE 0 x 0 to 2.0 bar1-base 0xf0200000
  bar2-base 0xf0220000 dev 0x384292c
  15/01/14-09: 00:18 (NCDB): NOTE: flash_rbver = 2.0.3.768
  15/01/14-09: 00:18 (NCDB): NOTE: flash_armfwver = 2.901.319.0
  15/01/14-09: 00:20 (NCDB): NOTE: ufi_rbver = 2.0.3.768
  15/01/14-09: 00:20 (NCDB): NOTE: ufi_armfwver = 2.901.319.0
  15/01/14-09: 00:20 (NCDB): NOTE: Flash on BladeEngine at 02:00 corresponds to UFI
  BE2T1G
  15/01/14-09: 00:20 (NCDB): WARN: MTLSE: start: lowLevelInit target bcmId: 0 ins
  tId 0
  15/01/14-09: 00:20 (NCDB): NOTE: irq_ptr:0xd78850
  15/01/14-09: 00:20 (NCDB): NOTE: BcmId [4] PCI [2.0.4]
  15/01/14-09: 00:20 (NCDB): NOTE: DFR 0 x 0212 VendId 0x19a2
  15/01/14-09: 00:20 (NCDB): NOTE: IO BAR0 base 0xf0380000
  15/01/14-09: 00:20 (NCDB): NOTE: BAR1 MEM base 0xf03a0000
  15/01/14-09: 00:20 (NCDB): NOTE: BAR2 MEM base 0xf03c0000
  15/01/14-09: 00:20 (NCDB): WARN: MTLSE: fact: with the initialization of the initiator: mt
  Lint: 0x526fbc0 target bcmid:0 init bcmid: 4 rc 0, phba:0 x 5270020
  15/01/14-09: 00:20 (NCDB): NOTE: target: irq_ptr:0x0xd780b0, func:0 0, bcmId:0 0 x x

  15/01/14-09: 00:20 (NCDB): NOTE: VendorID, DeviceId 0x19a2 0 x 210 bcmId BDF 2.0 0
  .0
  15/01/14-09: 00:20 (NCDB): NOTE: target: VKI_INT_CONNECT success: status: 0x0
  15/01/14-09: 00:20 (NCDB): ERROR: target: SRI registered: irq_ptr:0xd780b0, phba:0
  x383fca0, func:0 x 0
  15/01/14-09: 00:20 (NCDB): NOTE: BcmId [0] PCI [2.0.0]
  15/01/14-09: 00:20 (NCDB): NOTE: DFR 0 x 0210 VendId 0x19a2
  15/01/14-09: 00:20 (NCDB): NOTE: BAR0 e/s of basic size 0x00000000 0
  15/01/14-09: 00:20 (NCDB): NOTE: BAR1 MEM base 0xf0200000 size 1
  15/01/14-09: 00:20 (NCDB): NOTE: BAR2 MEM base 0xf0220000 size 1
  15/01/14-09: 00:20 (NCDB): NOTE: BAR4 MEM base 0xf0240000 size 1
  15/01/14-09: 00:20 (NCDB): NOTE: MPU_EP_SEMAPHORE 0x0000c000
  Driver Build Date: Oct 25 2012, time: 15:03:42
  ServerEngines iSCSI Target driver loaded
  iSCSI Firmware Version: 2.901.319.0
  iSCSI Driver Version: 2.901.242.0
  Found BladeEngine2 in Gen2 x 8 PCIe slot
  15/01/14-09: 00:21 (NCDB): NOTE: region memory of Rwandan Patriotic Army: start 0x47392fe00 size 167
  77216 (ConIO-size 16777216) recorded for the pre-post on port 0 data buffers
  15/01/14-09: 00:21 (NCDB): WARN: MTLSE: default link on the interface-local address
  1 is fe80:0000:0000:0000:92 1 b: 1cff:fe37:7 b 41
  15/01/14-09: 00:21 (NCDB): WARN: MTLSE: default link on the interface-local address
  5 is fe80:0000:0000:0000:90 1:1 c 03 b: e837:7 b 41
  15/01/14-09: 00:22 (NCDB): WARN: MTLSE: default link on the interface-local address
  6 is fe80:0000:0000:0000:90 1:1 c 07 b: d037:7 b 41
  15/01/14-09: 00:22 (NCDB): WARN: MTLSE: fact: with the initialization of the target: 0 rc
  0
  15/01/14-09: 00:22 (NCDB): WARN: MTLSE: fact: lowLevelInit bcmId: 0 rc 0
  15/01/14-09: 00:22 (NCDB): WARN: MTLSE: start: lowLevelInit target bcmId: 1 ins
  tId 1
  15/01/14-09: 00:22 (NCDB): NOTE: irq_ptr:0xd78668
  15/01/14-09: 00:22 (NCDB): NOTE: BcmId [3] PCI [2.0.5]
  15/01/14-09: 00:22 (NCDB): NOTE: DFR 0 x 0212 VendId 0x19a2
  15/01/14-09: 00:22 (NCDB): NOTE: IO BAR0 base 0xf03e0000
  15/01/14-09: 00:22 (NCDB): NOTE: BAR1 MEM base 0xf0400000
  15/01/14-09: 00:22 (NCDB): NOTE: BAR2 MEM base 0xf0420000
  15/01/14-09: 00:22 (NCDB): WARN: MTLSE: fact: with the initialization of the initiator: mt
  Lint: 0x5d3a280 target bcmid:1 init bcmid: 3 rc 0, phba:0x5d40060
  15/01/14-09: 00:22 (NCDB): NOTE: target: irq_ptr:0x0xd77ec8, func:0 x 1, bcmId:0 x 1

  15/01/14-09: 00:22 (NCDB): NOTE: VendorID, DeviceId 0x19a2 0 x 210 bcmId 1 BDF 2.0
  .1
  15/01/14-09: 00:22 (NCDB): NOTE: target: VKI_INT_CONNECT success: status: 0x0
  15/01/14-09: 00:22 (NCDB): ERROR: target: SRI registered: irq_ptr:0xd77ec8, phba:0
  x38403b0, func:0 x 1
  15/01/14-09: 00:22 (NCDB): NOTE: BcmId [1] PCI [2.0.1]
  15/01/14-09: 00:22 (NCDB): NOTE: DFR 0 x 0210 VendId 0x19a2
  15/01/14-09: 00:22 (NCDB): NOTE: BAR0 e/s of basic size 0x00000000 0
  15/01/14-09: 00:22 (NCDB): NOTE: BAR1 MEM base 0xf0260000 size 1
  15/01/14-09: 00:22 (NCDB): NOTE: BAR2 MEM base 0xf0280000 size 1
  15/01/14-09: 00:22 (NCDB): NOTE: BAR4 MEM base 0xf02a0000 size 1
  15/01/14-09: 00:22 (NCDB): NOTE: MPU_EP_SEMAPHORE 0x0000c000
  Driver Build Date: Oct 25 2012, time: 15:03:42
  ServerEngines iSCSI Target driver loaded
  iSCSI Firmware Version: 2.901.319.0
  iSCSI Driver Version: 2.901.242.0
  Found BladeEngine2 in Gen2 x 8 PCIe slot
  15/01/14-09: 00:23 (NCDB): NOTE: region memory of Rwandan Patriotic Army: start 0x47492fe00 size 167
  77216 (ConIO-size 16777216) recorded for the pre-post on port 1 data buffers
  15/01/14-09: 00:23 (NCDB): WARN: MTLSE: default link on the interface-local address
  2 is fe80:0000:0000:0000:92 1 b: 1cff:fe37:7 b 42
  15/01/14-09: 00:23 (NCDB): WARN: MTLSE: default link on the interface-local address
  7 is fe80:0000:0000:0000:90 1:1 c 03 b: e837:7 b 42
  15/01/14-09: 00:23 (NCDB): WARN: MTLSE: default link on the interface-local address
  8 is fe80:0000:0000:0000:90 1:1 c 07 b: d037:7 b 42
  15/01/14-09: 00:23 (NCDB): WARN: MTLSE: fact: with the initialization of the target: 1 rc
  0
  15/01/14-09: 00:23 (NCDB): WARN: MTLSE: fact: lowLevelInit bcmId: 1 rc 0
  15/01/14-09: 00:23 (NCDB): WARN: MTLSE: start: lowLevelInit target bcmId: ins 2
  tId 2
  15/01/14-09: 00:23 (NCDB): NOTE: irq_ptr:0xd78480
  15/01/14-09: 00:23 (NCDB): NOTE: BcmId [2] PCI [2.0.6]
  15/01/14-09: 00:23 (NCDB): NOTE: DFR 0 x 0212 VendId 0x19a2
  15/01/14-09: 00:23 (NCDB): NOTE: IO BAR0 base 0xf0440000
  15/01/14-09: 00:23 (NCDB): NOTE: BAR1 MEM base 0xf0460000
  15/01/14-09: 00:23 (NCDB): NOTE: BAR2 MEM base 0xf0480000
  15/01/14-09: 00:24 (NCDB): WARN: MTLSE: fact: with the initialization of the initiator: mt
  Lint: 0x8d1bb00 target bcmid:2 init bcmid: 2 rc 0, phba:0x8d1e060
  15/01/14-09: 00:24 (NCDB): NOTE: target: irq_ptr:0x0xd77ce0, func:0 x 2, bcmId:0 x 2

  15/01/14-09: 00:24 (NCDB): NOTE: VendorID, DeviceId 0x19a2 210 bcmId 0 x 2 BDF 2.0
  .2
  15/01/14-09: 00:24 (NCDB): NOTE: target: VKI_INT_CONNECT success: status: 0x0
  15/01/14-09: 00:24 (NCDB): ERROR: target: SRI registered: irq_ptr:0xd77ce0, phba:0
  x3840ac0, func:0 x 2
  15/01/14-09: 00:24 (NCDB): NOTE: BcmId [2] PCI [2.0.2]
  15/01/14-09: 00:24 (NCDB): NOTE: DFR 0 x 0210 VendId 0x19a2
  15/01/14-09: 00:24 (NCDB): NOTE: BAR0 e/s of basic size 0x00000000 0
  15/01/14-09: 00:24 (NCDB): NOTE: BAR1 MEM base 0xf02c0000 size 1
  15/01/14-09: 00:24 (NCDB): NOTE: BAR2 MEM base 0xf02e0000 size 1
  15/01/14-09: 00:24 (NCDB): NOTE: BAR4 MEM base 0xf0300000 size 1
  15/01/14-09: 00:24 (NCDB): NOTE: MPU_EP_SEMAPHORE 0x0000c000
  Driver Build Date: Oct 25 2012, time: 15:03:42
  ServerEngines iSCSI Target driver loaded
  iSCSI Firmware Version: 2.901.319.0
  iSCSI Driver Version: 2.901.242.0
  Found BladeEngine2 in Gen2 x 8 PCIe slot
  15/01/14-09: 00:25 (NCDB): NOTE: region memory of Rwandan Patriotic Army: start 0x47592fe00 size 167
  77216 (ConIO-size 16777216) registered for the data pre-post on port 2 buffers
  15/01/14-09: 00:25 (NCDB): WARN: MTLSE: default link on the interface-local address
  3 is fe80:0000:0000:0000:92 1 b: 1cff:fe37:7 b 43
  15/01/14-09: 00:25 (NCDB): WARN: MTLSE: default link on the interface-local address
  9 is fe80:0000:0000:0000:90 1:1 c 03 b: e837:7 b 43
  15/01/14-09: 00:25 (NCDB): WARN: MTLSE: default link on the interface-local address
  10 is fe80:0000:0000:0000:90 1:1 c 07 b: d037:7 b 43
  15/01/14-09: 00:25 (NCDB): WARN: MTLSE: fact: with the initialization of the target: 2 rc
  0
  15/01/14-09: 00:25 (NCDB): WARN: MTLSE: fact: lowLevelInit bcmId: 2 rc 0
  15/01/14-09: 00:25 (NCDB): WARN: MTLSE: start: lowLevelInit target bcmId: ins 3
  tId 3
  15/01/14-09: 00:25 (NCDB): NOTE: irq_ptr:0xd78298
  15/01/14-09: 00:25 (NCDB): NOTE: BcmId [1] PCI [2.0.7]
  15/01/14-09: 00:25 (NCDB): NOTE: DFR 0 x 0212 VendId 0x19a2
  15/01/14-09: 00:25 (NCDB): NOTE: IO BAR0 base 0xf04a0000
  15/01/14-09: 00:25 (NCDB): NOTE: BAR1 MEM base 0xf04c0000
  15/01/14-09: 00:25 (NCDB): NOTE: BAR2 MEM base 0xf04e0000
  15/01/14-09: 00:25 (NCDB): WARN: MTLSE: fact: with the initialization of the initiator: mt
  Lint: 0x8e829a0 target bcmid:3 init bcmid: 1 rc 0, phba:0x8e86060
  15/01/14-09: 00:25 (NCDB): NOTE: target: irq_ptr:0x0xd77af8, func:0 x 3 bcmId:0 x 3

  15/01/14-09: 00:25 (NCDB): NOTE: VendorID, DeviceId 0x19a2 0 x 210 bcmId 3 BDF 2.0
  .3
  15/01/14-09: 00:25 (NCDB): NOTE: target: VKI_INT_CONNECT success: status: 0x0
  15/01/14-09: 00:25 (NCDB): ERROR: target: SRI registered: irq_ptr:0xd77af8, phba:0
  x38411d0, func:0 x 3
  15/01/14-09: 00:25 (NCDB): NOTE: BcmId [3] PCI [2.0.3]
  15/01/14-09: 00:25 (NCDB): NOTE: DFR 0 x 0210 VendId 0x19a2
  15/01/14-09: 00:25 (NCDB): NOTE: BAR0 e/s of basic size 0x00000000 0
  15/01/14-09: 00:25 (NCDB): NOTE: BAR1 MEM base 0xf0320000 size 1
  15/01/14-09: 00:25 (NCDB): NOTE: BAR2 MEM base 0xf0340000 size 1
  15/01/14-09: 00:25 (NCDB): NOTE: BAR4 MEM base 0xf0360000 size 1
  15/01/14-09: 00:25 (NCDB): NOTE: MPU_EP_SEMAPHORE 0x0000c000
  Driver Build Date: Oct 25 2012, time: 15:03:42
  ServerEngines iSCSI Target driver loaded
  iSCSI Firmware Version: 2.901.319.0
  iSCSI Driver Version: 2.901.242.0
  Found BladeEngine2 in Gen2 x 8 PCIe slot
  15/01/14-09: 00:26 (NCDB): NOTE: region memory of Rwandan Patriotic Army: start 0x47692fe00 size 167
  77216 (ConIO-size 16777216) registered for the data pre-post on port 3 buffers
  15/01/14-09: 00:26 (NCDB): WARN: MTLSE: default link on the interface-local address
  4 is fe80:0000:0000:0000:92 1 b: 1cff:fe37:7 b 44
  15/01/14-09: 00:27 (NCDB): WARN: MTLSE: default link on the interface-local address
  11 is fe80:0000:0000:0000:90 1:1 c 03 b: e837:7 b 44
  15/01/14-09: 00:27 (NCDB): WARN: MTLSE: default link on the interface-local address
  12 is fe80:0000:0000:0000:90 1:1 c 07 b: d037:7 b 44
  15/01/14-09: 00:27 (NCDB): WARN: MTLSE: fact: with the initialization of the target: 3 rc
  0
  15/01/14-09: 00:27 (NCDB): WARN: MTLSE: fact: lowLevelInit bcmId: 3 rc 0
  15/01/14-09: 00:27 (NCDB): SOD: pre to complete initialization Phase
  15/01/14-09: 00:39 (NCDB): WARN: CmgrLockdownException: OF CORRUPTION of the DBM DATABASE
  COPYRIGHTS - LOCKDOWN Type = 6
  15/01/14-09: 00:39 (NCDB): NOTE: ACS: necessary Acs on Alt: no, StateCode: 6, Reas
  onCode = 12
  15/01/14-09: 00:39 (NCDB): NOTE: ACS: icon alternate ping failed:-2, RESP.:
  0
  AcsCommunicator::getInstance() indeterminate Mode, using DOMI
  15/01/14-09: 00:39 (NCDB): WARN: ACS: altValidateStagedFirmware(): Domi outstanding
  taken on: IconSendInfeasibleException error
  15/01/14-09: 00:40 (NCDB): SOD: initialization of synchronization of the Code Phase complete
  you
  15/01/14-09: 00:39 (NCDB): WARN: case - CORRUPTED DB Lockdown. VPN did not update
  of Sstor.
  15/01/14-09: 00:40 (NCDB): SOD: initialization Phase complete
  ==============================================
  Title: Disk Array Controller
  Copyright 2008 - 2012 NetApp, Inc.. All rights reserved.

  Name: RC
  Version: 07.84.44.60
  Date: 25/10/2012
  Time: 14:41:57 CDT
  Models: 2660
  Manager: devmgr.v1084api04.Manager
  ==============================================

  15/01/14-09: 00:39 (NCDB): NOTE: available symbol
  15/01/14-09: 00:39 (NCDB): WARN: *.
  ***********
  15/01/14-09: 00:39 (NCDB): WARN: *.
  ***********
  15/01/14-09: 00:39 (NCDB): WARN: *.
  **
  15/01/14-09: 00:39 (NCDB): WARN: * WARNING!
  **
  15/01/14-09: 00:39 (NCDB): WARN: *.
  **
  15/01/14-09: 00:39 (NCDB): WARN: * this controller is locked because of the detec
  Ted *.
  15/01/14-09: 00:39 (NCDB): WARN: * bribery in the primary database.
  **
  15/01/14-09: 00:39 (NCDB): WARN: * in order to avoid any loss of configuration.
  the *.
  15/01/14-09: 00:39 (NCDB): WARN: * backup database must be restored.
  **
  15/01/14-09: 00:39 (NCDB): WARN: *.
  **
  15/01/14-09: 00:39 (NCDB): WARN: *.
  **
  15/01/14-09: 00:39 (NCDB): WARN: *.
  ***********
  15/01/14-09: 00:39 (NCDB): WARN: *.
  ***********
  15/01/14-09: 00:40 (NCDB): SOD: sodComplete complete Notification
  15/01/14-09: 00:40 (NCDB): sodMain CtlrLockdown sequence complete, elapsed time
  = 35 seconds
  15/01/14-09: 00:40 (NCDB): full sodMain
  15/01/14-09: 00:39 (NCDB): WARN: sequence of lockdown SOD full - suspension...

  If you have the serial cable or reset password cable as the manuals refer to it, you can remove the lock status. I know that this command works, but only if you are able to enter commands in the CLI by the serial port. If she will accept the orders, you will see a-> when you press on enter. The clear locking control is lemClearLockdown I believe. It can be so lemClearlockdown.

  These controllers go in many States of lockdown too easy if you ask me... I fight 10 + MD32XX units right now. Although I can't enter commands in the CLI, it enters just text and does not recognize it as any kind of order. I hope that you are not as lost as mine, I've got one under warranty, so I'm about to call Dell technical support. I'll post an update when I'm done crying.

  Good luck

• HP Envy all in one PC: Recovery Manager, the system restore is disabled by a virus

  Had a virus on my all in one PC envy after a free update to windows 10. Computer has been closing down could not get antivirus to work fast enough. After reboot system had disappeared. There is now no operating system. HP Envy Recovery manager, System Recovery is not highlighted, do not not the possibility to do a restore? Virus stronger than I've ever met. Thank you in advance.

  NIP

  Hello;
  
  Let me welcome you on the HP forums!
  
  It would NOT in fact the virus which prevents HP Recovery Manager to work.

  While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
  
  If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windows-10-Upgrade/td-p/5170752

  What you would really need to do, is to erase the entire disk and restore your PC using something known as HP recovery media.

  HP recovery media is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs. You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update". If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!
  
  If you have difficulties to find a phone number, then try: 1 (800) 474-6836
  
  If HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

  Good luck

• Pavilion 500-141ea: HP Recovery Manager

  I read in another Board that HP Recovery Manager is accessible from the start menu. But it may not be accessd in the Start Menu on my Windows 10 system! I have not tried this recently, but can I still access it by pressing F11 immediately after the passage on my PC?

  More importantly, can I still reset my PC to factory settings using the HP Recovery Manager, now I have 10 windows? Otherwise, I might as well delete the HP recovery partition to free up space...

  Sheri52

  Thanks for the reply.

  While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
  
  If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windows-10-Upgrade/td-p/5170752

  So, basically, the recovery partition won't do you no good now - you may remove as well.

  However, I highly recommend that you plan to use a third party to make a backup image of your PC, known as Macrium Reflect.

  Macrium reflect (MR) provides a FREE version that can be used to image and restore partitions or drives together: http://www.macrium.com/reflectfree.aspx
  
  What I recommend is the following:
  (1) download and install Macrium reflect (MR)
  (2) run M. and choose the option: "Create an image of the partition (s) required to backup and restore Windows" to write a full backup to an external drive or USB key
  (3) use the option to create a CD or a USB startup key
  
  My experience is that SIR, when you use the option of Compression high, typically allows to compress the image file recorded at about 50% of the space USED in the OS partition. This means that if you have a 40GB and 80GB OS partition is used, MR must only about 20 GB to store the image file.
  
  I use all the time and it usually takes less than 10 minutes to make the backup of the image and at the same time or less do a restore.
  
  In addition, MR has the ability to add a recovery Boot Menu entry. This then allows you to boot into Windows re, and then you can use it to do a restore - when you cannot start Windows!
  
  NOW, you have the means to restore a full system that works for the external hard drive or USB key in a few minutes.

  Good luck

• Pavilion series 2100 p6: my computer says "operating system not found" Please help me

  I tried to reset my pc because my computer is very slow so I tried, during the reset there were times when he could not reset so I continued to do and then a message showed "an operating system not found. Try disconnecting all drives that do not contain an operating system". Please help me. I really don't much about computers. And I also had windows 10

  Juan8

  Hello;
  
  Let me welcome you on the HP forums!
  
  According to the page of the product HP for your PC, it came not with preinstalled Win10.  THIS means that you have done the upgrade to Win10.

  While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
  
  If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work.

  The problem you mentioned is usually due to one of two basic problems:
  (1) defective hard drive
  (2) damaged/missing bootloader files
  
  As to the first, please follow the instructions in this link to test your hard drive: http://support.hp.com/us-en/document/c00439024
  
  If that confirms that your drive has failed, then you will need to replace it.  Please report back if this is the case.
  
  As for the second, you need access to a PC for this phase of work in order to create the necessary support to fix your PC boot loader.
  
  Once you have that, please download and create the Win10 installation media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
  
  Note that when you download and build install media, the default tool corresponding to what is already installed on your PC (as in home for the House, and 64-bit to 64 - bit).  While you CAN change these settings, are NOT. If you do, the media that results will be different and will force you to enter a NEW product code.
  
  Boot from the media that you have created and follow the instructions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html
  
  You will need to go to the Advanced Options screen and click on startup repair.  You will probably need to run Startup Repair three times for him to fix all the boot loader.
  
  Once completed, your PC should start OK.

  Good luck

• HP Pavilion SleekBook 15 TS: TS pavillion stuck in a loop

  I updated my laptop for windows 10 and she said repeatedly "Windows has stopped working", so after the screen was done in gray, tried to restard my laptop. He went to the system recovery and I tried to go back to windows 8.1, and the computer is now blocked in an infinite boot loop. He continues to go to a blue screen that says "Recovery" at the top, tell me to insert a bootable USB device, which I did, and then turns off. I can't find a solution anywhere else, the answers would be greatly appreciated. Thank you.

  Gerard

  While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
  
  The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.
  
  What will work restores your computer to its original factory state using HP recovery media.

  It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================

• ProBook 650: Drive Partitions and Windows 10 upgrade

  Hello

  I'm here to find some information on Windows 10 because I want to upgrade my system, now it's Windows 7 Pro (64 bit). I downloaded the Windows ISO 10N Pro yet and before doing the upgrade, I'll create a complete backup of my drive using Macrium Reflect.

  I have now four partitions:

  1. Active NTFS, 500 MB system
  2. (: C) primary NTFS
  3. (: D) HP Recovery - NTFS primary
  4. (:) E HP Tools - primary NTFS

  In which partition Windows 10 installs?

  I have to choose, or it's an automatic installation?

  I should delete some of the partitions?

  W10 upgrade will remove one or more partitions?

  Thank you very much for your help!

  PS: how to check if the driver are compatible with W10?

  I upgraded to win10 of many PC Win7 - and everyone had some issues that needed to be overcome.

  Your plan to make an image with MR backup is the best approach, because, although Microsoft says that there is no risk in the upgrade of Win10, because they allow you to believe that you can always go back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when it fails She can let the machines in a corrupt State - which is not always the case, it happens often enough to be a problem, but you will get no warning beforehand that he goes to the trash your PC!

  With regard to your questions:

  (1) installation partition: you already have 4 partitions at a higher level, so unless your drive is formatted in GPT (which is probably isn't), you WON'T get a meaningful choice about where to install Win10, because only the C: partition will be enough space.

  (2) deletion of partitions: while you can migrate HP tools stuff it into the C: partition and then delete HP_TOOLS, which really won't help much because this space is much too small to be useful.

  (3) with the recovery partition.  Don't count on that it works. The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work. Thus, based on the recovery of Win7 partition back to Win7 is a mistake.

  Your backup of Mr. is safest and most reliable way to have a backup plan to return to Win7.  You do not mount the image to a restoration, instead, you start from media that you have created using MR, connect the external hard drive and then use the restore option to select the backup that you did.  So, be sure to exercise the option MR to create bootable media, you will need later to do a restore.

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================

• ProBook 450 G2, core-i5: operating system not found

  Hello

  I expanded the partition of my C drive with force to upgrade to windows 10 since an iso file... then after restarting, I am facing the problem "an operating system is not found. Please remove storage external use... »

  I tried to boot from the start menu by pressing F9 while restarting, but no solution met! I also tried to boot from EFI file, but does not because no options that are there found.

  The disc is also OK, checked the BIOS settings option.
  
  Now what to do?

  Spoiler (Highlight to read)

  Asif_Ahmed_Joy

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post about the operating system not found since the Win10 Upgrade failed and tried to help.
  
  One of the things that happened during the upgrade:

  (1) it mostly completed but failed in the writing of the new boot loader files

  (2) it failed early in the upgrade, screw up your PC as well

  Allows to process 1) first - by recreating the bootloader files.

  You need access to a PC for this phase of work in order to create the necessary support to fix your PC boot loader.
  
  Once you have that, please download and create the Win10 installation media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
  
  Note that when you download and build install media, the default tool corresponding to what is already installed on your PC (as in home for the House, and 64-bit to 64 - bit).  While you CAN change these settings, are NOT. If you do, the media that results will be different and will force you to enter a NEW product code.
  
  Boot from the media that you have created and follow the instructions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html
  
  You will need to go to the Advanced Options screen and click on startup repair.  You will probably need to run Startup Repair three times for him to fix all the boot loader.
  
  Once completed, your PC should start OK.

  If this does not work, then we are on option 2) - which is not good news.

  While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
  
  If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.

  What will work restores your computer to its original factory state using HP recovery media.
  
  It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!
  ---------------------------------------
  However, HP customer care is generally not available on weekends, so you will have to wait until Monday to contact them.
  ---------------------------------------

  Don't forget to read through the material in the linked thread before attempting the recovery: http://support.hp.com/us-en/document/c00707939
  
  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================

• Pavilion g6 - 2076sr: Windows Installer?

  Hello! I would like to know what necessary windows install, for the excellent work in games and the latest drivers for a video card?

  my laptop

  http://support.HP.com/kz-ru/document/c03327487

  Thx for the help!

  Rolex

  Hello;
  
  Let me welcome you on the HP forums!
  
  I wish I had some good news for you, but I did not...

  According to the product page for your PC, it came with Win8 or Win7 preinstalled.  Of course, you have chosen to do the upgrade to Win10, and you should check the HP site for the drivers BEFORE you made this upgrade - that there are no drivers for your laptop Win10.

  A critical factor for the performance of the game is the presence of the video drivers to the right, and given that HP does not have for the OS version you have installed, you will never get good performance of Win10 game on your laptop.

  If you want to improve performance, you need video drivers HP - and for that, you need to restore your PC to its original version of the OS.

  While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
  
  If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windows-10-Upgrade/td-p/5170752

  So, basically, the ONLY way you can restore the laptop now is something known as HP recovery media - which reformats the hard drive and erase everything on it.

• Pavilion G6: upgrade Windows 10 has not stuck on the HP logo

  Tried to update 8 victory to win 10. Stuck on the HP logo.  I tried to unplug and and reinstalling the battery (let stand a little and pressed the power button to drain the energy). I tried failed bios, tried to turn on virtualization, all tried restore, startup repair the computer after trying to start several times, restore points are gone, I don't have a CD because HP no longer send them. I don't know what to do with this thing. Help, please.

  fixitrod

  Hello;
  
  Let me welcome you on the HP forums!
  
  While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
  
  If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work.

  What will work restores your computer to its original factory state using HP recovery media.
  
  It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  If HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

  Good luck

• G7-2251dx Pavilion: upgrade Windows 10 problem

  I downloaded the upgrade of Windows 10 and installed, but the computer never restarted.  I tried several times to restart the computer, but it shows a blue screen with hp emblem and points are going around in a circle but then the screen goes black and it does the same thing again.

  How to return to the Windows 8.1 operating system when it does not start?  I used the F11 key and the only listed operating system is Windows 10.

  Any help will be appreciated.

  lizbethjane

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post about restoring your PC to Win8.1 and I wanted to help.

  Unfortunately, the upgrade Win10 is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.

  Ordinarily, I advise to use HP recovery media to restore your PC to its original state. That would erase the entire disk, format the drive and install the operating system, drivers and utilities HP.
  
  Unfortunately, there is no support of HP recovery related to HP for your PC Product Page.  This could be an oversight by HP, or it could also mean that HP stock is no longer the recovery media for your PC. They store any long recovery media for older PCs.
  
  You can try to contact the HP customer directly, using the links below, to see if you can order them if:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================
  
  Here are a few troubleshooting steps you can try:
  
  Good luck
  ========================================================================
  I'm a volunteer and I do not work for, or represent, HP.
  ---------------------------------------------------------------
  If my post helped you, please click on the Thumbs-Up symbol on my post to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
  ========================================================================

• HP pavilion 2777TU g6: downgrading Windows 10 to 8.1 showed a 0xc0000225 error. How to recover without data loss?

  I had upgraded to windows 10 8.1 about 20 days back, but now I don't like the outlook and my system also became slow so I thought to go back to windows 8.1. My laptop gives error 0xc0000225. Please help urgently.

  Kkss

  While Microsoft says there is no risk in the upgrade of Win10, because they allow you to believe that you can always return to your BONES and the original installation program within 30 days, the ugly fact of the matter is that the Win10 GoBack feature turned out to be unreliable - and when she fails, she can let machines in a State corrupted - that does not always happen , but it happens often enough to be a problem and you will get no warning beforehand that he goes to the trash your PC!
  
  If this is not enough, the Win10 upgrade is known, in some cases, corrupt partition recovery stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work.

  You should probably use HP recovery media to restore your PC to its original state, and you will have to order from HP.

• Example: HP ProBook6560b: Reset window 10 stuck since yesterday

  I've upgraded my HP ProBook 6560 b approximately two months now to 10 window, but since my PC has been unstable, she closes all window or any open folder. whatever i open it will Flash rapidly and all the gadgets on the screen disappear. So I decided to reset. Reset started at 13:00 yesterday and I left it, but until then, 23 hours is still the start without showing how much percentage. Please I desperately need your help. Thank you.

  Abbey0

  Hello;
  
  Let me welcome you on the HP forums!
  
  Here, I got good news for you, but I did not.

  The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine. It's pretty much guarantee that no HP recovery will work: HP Recovery Manager blocked after Windows 10 Upgrade - HP Support Forum's - 5170752

  If you want to return the work Win10, use ONLY you have at this point is to use this link to create the new installation of Win10 media, boot from that and reinstall Win10 from scratch: 10 Windows Installer using the media - Windows help authoring tool

  If you want to factory reset your PC to its original operating system, what is needed is something known as HP recovery media.

  It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck

• Stuck on the screen of HP recovery and cannot start windows

  HP Pavilion
  Model: 17 - 1215dx
  
  If you need the serial number or the fn, just ask. I didn't post too much sensitive information.
  
  It was originally 10 64-bit windows... but now has 8.1 Windows 64-bit
  i5 8gig of RAM processor
  
  Literally just close the lid and open it upwards and it wouldn't boot windows. It is stuck at the screen HP saying it's diagnose my problem. Tried a soft reset and a hard reset when you remove the battery and put it again while it is unplugged. Did not help. I can't start in safe mode. I tried to do a restore which has been a success but it restarts when he says "there was a problem, restart your PC. I'm frustrated and reset a factory and the same factory reset was successful and was when he came back to 8.1 because it's the OS, I bought it with but then it still wouldn't let me in windows. I was going to try and start to repair, but if I had known this would require an administrator I'd never have done the factory reset. I know I've been reckless, but I just wanted to work. But yes, I don't know what the problem is. I feel like if it was a hardware problem is just something to keep windows to operate. Should I try a repair disk? Would that help?

  The SecretLight

  Hello;
  
  Let me welcome you on the HP forums!
  
  I read your post you need to grab your laptop and wanted to help - but we need more information.

  You said that your laptop came originally with Win10, but then later, you said you tried to go back to Win8.1, you can then said, it's the original OS.

  So, who was the original - Win8.1 or Win10?

  Ask because if it came with Win8.1 and you UPGRADED to Win10, while Microsoft tells you that there is no risk in the upgrade of Win10, because they allow you to believe that you can always go back to your original OS and setup within 30 days, the ugly matter faction is that the Win10 GoBack feature turned out to be unreliable - and when it fails She can let the machines in a corrupt State - which is not always the case, it happens often enough to be a problem, but you will get no warning beforehand that he goes to the trash your PC!
  
  The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.
  
  What will work restores your computer to its original factory state using HP recovery media. It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

  Good luck
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  If my post helped you, please click on the thumbs-up symbol to say thank you.
  If my posts resolved your issue please click "accept as a Solution.
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• EliteBook 2560p: laptop crashed while setting to factory settings

  I havo has got a very big problem.

  I upgraded my computer windows laptop 10 but soma apps didn't work so I tried to get back to windows seven

  so I started together it back to factory settings while making my laptop crashed now whenever I start my laptop I see this screen (see picture) can someone help me pls (my BIOS doesent work) and I have no disc

  RikR

  Looks like you used the Win10 GoBack feature infamous attempt to restore your PC updated Win10 to a previous version of the OS, right?
  
  If this is the case then, sorry to be the bearer of bad news, but, unfortunately, the Win10 GoBack function is known to be unreliable, and when it fails it can leave machinery in a State corrupted - that seems to be what has happened to yours.
  
  The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.
  
  What will work restores your computer to its original factory state using HP recovery media.  It is a DVD and CD set that will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.
  
  You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
  
  Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.
  
  Or, if you prefer, you can do the same by contacting HP Customer Service:
  
  If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
  
  If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
  
  Note that if HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
  
  Good luck
  
  I'm a volunteer and I do not work for, or represent, HP.
  ========================================================================
  If you feel that my suggestions helped you, please click on the thumbs-up symbol to say thank you!
  
  If they helped to solve your problem, please click 'Accept as Solution' to help others find similar information.