Message "no video in" video.

Please help me
I have two places, A and B who want to appeal to a public test with IP site. Site A is OK while calling from site B, I get an error 'no video incoming. "

Are the steps I followed:
1. enter a public IP address.
2. the call is connected.
3. audio is fine
4. on the screen, there is a message 'No incoming video '.

I kept following open ports on my router, and there is no Firewall between the two.
TCP: 1720, 5060 and 49152 to 65535
UDP: 2326-2500, 5555 to 5574 & 11000 to 20999
where, like all IP, TCP & UDP is allowed to video conferencing IP.

Note: 1 video teleconference of the Site A to B works very well.

2. If I try the same from the secondary ISP link jump the router, the call should be connected successfully.

3. same ports are allowed on the router of a site and its working very well.

Thanks in advance.

Kind regards

Emilie Thakare

Hi Emily,.

The screenshot of the Site B never made by the intermediary. However, I see that the NAT is disabled on the Site. You must enable NAT if Site A is on a private IP address. In the speech of NAT H323, you must enter the natted IP address you set up on your router. Once you do this, it should solve the problem if it is connected to the NAT.

Thank you
Saint André

Tags: Cisco Support

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