message usb device not recognized guard appearing, none of our devices work

None of our usb ports work so that we cannot use the printer, mouse, or plug in our camera we get the message this device is not recognized. We have a laptop

Hello

Check the settings/configuration (BIOS/CMOS) that get started - often F2 so watch you start screen.
Check that the USB is enabled. If these methods fail you will need a real computer store
(not the leeks and the glances at a BestBuy or other big box stores) or Technical Support from the manufacturer of the system.

------------------------------------------------------------------------------------------

Follow these steps to remove corruption and missing/damaged file system repair or replacement.

Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

sfc/scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

-----------------------------------------------

Then lets refresh the USB stack

Control Panel right CLICK on EVERYTHING - Serial USB controllers - device configuration-manager and
UNINSTALL all but the category itself - REBOOT - it refreshes the drive and battery USB

This KB shows XP how to and the method of Vista is identical
http://support.Microsoft.com/kb/310575

Do 1 above.

USBDeview is a small utility that lists all USB devices currently connected to your computer.
as well as all USB devices that you previously used. Run Options and tick the three 1st choice
to see if one is there. You can remove all instances of any individual device and then restart to see
If this device activates.
http://www.NirSoft.NET/utils/usb_devices_view.html

----------------------------------------------

If necessary try these two:

Tips for solving problems of USB devices - and a Mr Fixit
http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGB

Hardware devices not detected or not working - Mr. Fixit
http://support.Microsoft.com/GP/hardware_device_problems

I hope this helps.

Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

Tags: Windows

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    -----------------------------------------------

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    ----------------------------------------------

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