Microsoft 4000 mouse stopped working

Microsoft 4000 mouse

I bought the mobile mouse microsoft 4000 for my parents in November and it has stopped working all together. He says he has a 3-year warranty. I can't read the numbers on the mouse. I want to replace or fixed or something. I have the package he came and can read these numbers. What can I do?

Hello

1. what operating system do you use?

2 did you change on your computer?

3 have you tried to use the mouse on another computer to check if it's a hardware problem?

If the mouse hardware failed and if you are looking for a replacement and if the product is still under warranty, you can go to the link below and check how to get the replacement of the Microsoft Hardware and software.

http://support.Microsoft.com/kb/326246

Troubleshoot the incidents of the response to the mouse or wireless keyboard

http://support.Microsoft.com/kb/838398

Contact us

http://www.Microsoft.com/hardware/en-us/support/contact-us

Tags: Windows

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