My Visio reports "Microsoft Visio has stopped working" error

Similar Questions

• My Microsoft Word has stopped working. I went to open a document in word, and he said "there is no default application specified to open the document". When I went to look up Word as my default application.

  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your coMy Microsoft Word has stopped working. I went to open a document in word, and he said "there is no default application specified to open the document". When I went to look up the Word as my application by default, it is not found. Excel, Powerpoint and Entourage were all there. So, I went to my office... See the word icon and then click on it. When I click on it, a question mark appears above him, and it does not open. It's as if the word has been removed from my computer. I read support a few sites that I Googled, and one said to drag the question mark on the icon and then turn it back on. When I did that, he dragged the icon with it... and when I published it, the icon is now not where. I need help restoring Word, I have no idea where he went! computer
  • What you al

  Hi chrssy07,

  Thanks for visiting the site of the community of Microsoft Windows XP. The question you have posted is related to Microsoft Word and it will be better answered by a Microsoft Office Support Professional.  Please visit it Support technique Microsoft and select your product for support.

  Please let us know if this helped.

  Dena
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Microsoft Explorer has stopped working

  I have Vista premium 64 bit which worked well for 8 months.  Now, I'm getting Microsoft Explorer has stopped working suite by Microsoft Explorer restarts.  In this case problably 10 to 15 times a day when I try to perform a task that requires exploring.   In addition, IE explore has the same problem (I was using IE7 32 bit until he leaves then I installed IE8 - worked for 3 days of work, then he started too fault, I tried the 32-bit versions and 64-bit - same problem).  Firefox works fine!  I tried to do a restore, but crashes with a blue screen of death each time.  I have a Dell 430 quad-processor with 8 GB of ram.  Any suggestions that I have not already tried another that reformat and reinstall the OS?

  Hello

  IE and Explorer are closely related, so things that affect one affect both.

  Try these and it can also be a good idea to update your main drivers later. The General corruption can also play a
  role in this issue. And even the TCP/IP stack might need to be refreshed.

  What antivirus/antispyware/security products do you have on the machine? Be one you ALREADY had on this
  machine, including those you have uninstalled (they leave leftovers behind which can cause strange problems).

  If no joy there's something blocking perhaps.

  Start - All Programs - Accessories - System Tools - IE with no Addons - what works best?

  IE - Tools - Internet Options - Advanced - tab click on restore, and then click Reset - apply / OK

  IE - Tools - Internet Options - Security tab - click on reset all default areas - apply / OK

  Close and restart IE or IE with no addons

  not better?

  IE - tools - manage Addons (for sure disable SSV2 if it is there, it is no longer necessary but Java always install
  "(and it causes problems - you never update Java to go back in and turn it off again)." Search for other possible problems.

  Windows Defender - tools - software explore - look for problems with programs that do not look right. Permit
  are usually OK and "unauthorized" are not always bad. If in doubt about a program to ask about it here.

  Could be that a BHO - BHOremover - free - standalone program, needs no installation, download and run - not all
  are bad, but some can cause your question (toolbars are BHO).
  http://securityxploded.com/bhoremover.php

  Startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  Also get Malwarebytes - free - use as scanner only.

  http://www.Malwarebytes.org/

  --------------------------------

  Try these to erase corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  --------------------

  Departure - in the search box, type-> order

  at the top of the list to find COMMAND - CLICK RIGHT to it - RUN AS ADMIN

  Type the following commands (or copy and paste one at a time), each followed by pressing on enter.

  ipconfig/flushdns

  nbtstat-r

  nbtstat - RR

  netsh int Reinitialis

  netsh int ip reset

  netsh winsock reset

  RESET

  That resets your TCP/IP stack

  --------------------------------

  Maybe need of these:

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - Device Manager - Display Adapter - note the brand and complete model of your
  video card - double - tab of the driver - write version information. Now click on UPdate Driver (this
  cannot do anything as MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
  This will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party with their
  own the software and drivers and all other main drivers that you have.

  Now go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restoration) and then of the manufacturer of the device
  (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for the BIOS, Chipset and software)
  updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after each installation.

  Repeat to the manufacturers - BTW on device at the DO NOT RUN THEIR SCANNER - manually check by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver in the Windows updates,
  This leaves ONE of Windows updates, but it will not install the drivers who are generally older and cause
  questions. If updates offers a new driver and then hide it (right click on it) and then go look for new ones
  manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  Hope these helps.

  Rob - bicycle - Mark Twain said it is good.

• Microsoft Windows has stopped working a problem due to the closing of the program

  original title: MICROSOFT WINDOWS has STOPPED WORKING A PROBLEM CAUSE THE PROGRAM to CLOSE__

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • MICROSOFT WINDOWS HAS STOPPED WORKING
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Hi Aries19,

  Are a. When you this error?

  B. recent changes made on the computer?

  C. when exactly do you get this error?

  D. don't restart your computer / closed applications after this error?

  Let us try these methods.

  Method 1:  [Scan sfc] System File Checker

  To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.

  To run the System File Checker tool, follow these steps:

  1. click Startand type cmd in the box start the search.

  2. right click on cmd in the list programs and then click run as administrator. If you are prompted for an administrator password or a confirmation, type your password or click on continue

  3. at the command calls, the following line and press ENTER: sfc/scannow

  When the analysis is complete, test to see if the problem you are experiencing is resolved.

  Visit the following link for more information:

  http://support.Microsoft.com/kb/936212

  Method 2: Virus Scan

  You try to run a Microsoft online virus scanner and check if it detects something.

  http://www.Microsoft.com/Security_Essentials/

  http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/ba80504b-61f1-4D71-960f-b561798b7b42

  Method 3: Clean boot

  Clean boot uses a minimal set of drivers and startup programs and helps eliminate software conflicts.

  (a) click Start, type msconfig in the start search box and press enter.

  (b) under the Services tab, check hide All Microsoft Services.

  (c) under the Startup tab, click on disable all, then click Ok.

  (d) If you are prompted to restart the computer, click Restart now.

  When the computer is in a clean boot, applications and third-party services are disabled. Once the computer is restarted, check if the problem occurs right now.

  Check out this link that talks about how perform a clean boot
  Note: Follow all of the steps in the link to know what software are contradictory.
  http://support.Microsoft.com/kb/929135

  Don't forget to reset the computer in a Normal startup once find you what software is conflicting.

  Hope this has been helpful.

  Kind regards
  Bindu S - Microsoft Support
  Visit our Microsoft answers feedback Forum and let us know what you think

• Not Microsoft Windows - bar tasks or the Start button "register Microsoft windows not updated, (he is) Microsoft Windows has stopped working".

  On the computer startup, there is no button or the start task bar.  window appears reading: "Registry Microsoft windows not updated, (he is) Microsoft Windows has stopped working."  I could get on the internet, but I have a blank desktop!  What should I do?  Re-stall the disc?  I have a tower HP w / Vista bought in 2008.  THX, Lizz

  Hello

  1. have you made changes on the computer recently?

  Method 1.
  Let us scan SFC and check that it prevents this error to occur.
  Use the (SFC.exe) System File Checker tool to determine which file is causing the problem and then replace the file.
  To do this, follow these steps:
  a. open an elevated command prompt. To do this, click Start, click programs, accessories principally made, right-click Guest, and then click Run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click on allow.
  b. type the following command and press ENTER:
  sfc/scannow
  The sfc/scannow command. analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.
   
  More information on SFC scan found in this document:
  http://support.Microsoft.com/kb/929833
  
  Method 2.
  a. also, you can try again user account if the problem is resolved.
  Create a user account
  http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-user-account
   
  b. If the problem does not occur in the new account user set your user account damaged. The steps to fix the corrupt user account are given below.
  Fix a corrupted user profile.
  http://Windows.Microsoft.com/en-in/Windows-Vista/fix-a-corrupted-user-profile
   
   
  Let us know if that helps.

• Backup Microsoft Windows has stopped working

  I use an external hard drive to back up my files. The old backup files have been removed. Now when I try to back up my files, I get the message to create a new full backup. When I go into the settings and try to create a new full backup I get the message "backup of microsoft windows has stopped working".

  The CheckDisk does not resolve the issue. However, I have solved my problem: create a new full backup on a disk separate trip then copied these files on my external hard drive, retried the backup by using the external hard drive and it succeeded. Everything should be OK now.

• Microsoft Intellipoint has stopped working

  Since September 30, when I installed Windows Live Essentials 2010 and some Windows updates, on each connection I get at least two boxes of message saying "Microsoft Intellipoint has stopped working". I have a 1000 keyboard Microsoft Wireless and a Microsoft Wireless Optical Mouse 2000.

  Hello

  IntelliPoint is a program widely used, so I suspect either Windows Live Essentials or a
  Update is the cause of the problem. Other possible causes are the antivirus/antispyware/security
  programs and other startups.

  Maybe the troubleshooting updates will help you.

  Control Panel - Windows Updates - down left - click on installed updates - the dates that they were
  installed is there. You can uninstall the after another or do 1/2, then the other 1/2.

  Its possible that more than 1 day caused the question and its also possible that NO update has been
  cause at all.

  How to uninstall a Windows Update in Windows 7
  http://www.SevenForums.com/tutorials/24373-Windows-update-uninstall-update.html

  How to hide or restore the updates of Windows hidden in Windows 7
  http://www.SevenForums.com/tutorials/24376-Windows-Update-hide-restore-hidden-updates.html

  See the Windows updates are installed
  http://Windows.Microsoft.com/en-us/Windows7/see-which-Windows-updates-are-installed

  Remove an update
  http://Windows.Microsoft.com/en-us/Windows7/remove-an-update

  The problems with the removal of updates
  http://Windows.Microsoft.com/en-us/Windows7/troubleshoot-problems-with-removing-updates

  =============================

  Try to uninstall Windows Live Essentials to see if the problems are settled.

  If it is check suspect with window Live Solution Center and Forums.

  Windows Live Solution Center
  http://windowslivehelp.com/

  =============================

  If still no try joy troubleshooting startup programs.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or
  Windows 7
  http://support.Microsoft.com/kb/929135

  How to change, add or remove startup programs in Windows 7
  http://www.SevenForums.com/tutorials/1401-startup-programs-change.html

  Autoruns - free - see what programs are configured so that it starts automatically when your
  system boots and you log in. Autoruns is also the full list of registry and files
  locations where applications can configure start automatic settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• _ "Windows Explorer has stopped working" error - HELP Please! __

  I tried pretty much everything I can try in this thread, and nothing seems to work! It is very probably the the most annoying problem that I experienced with windows! I can open all the files and programs it is just that the 'Windows Explorer has stopped working"error appears literally every 5 to 15 seconds!  I click on cancel, and the other appears which says "Windows Explorer restarts" help please, I've never been more ready to give up on windows for good!

  Thank you, Bryan

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

  Hope these helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• applephotostreams.exe has stopped working error message

  I get the following error message every time that I reboot - it started after MS Update on 23/08/2012:

  IN MICROSOFT WINDOWS BOX:

  applephotostreams.exe has stopped working error message - a problem caused blocking the program works correctly. Windows will close the program and notify yu if a solution is available

  This is a link to the solution I found that worked for me...

  applephotostreams stops working

• Windows has stopped working error

  When you try to save a file in Word or Excel, I get the error message "Microsoft Office has stopped working". The problem just started last night. I have run the Vista operating system and make the regular (monthly) Microsoft updates. My last update ran on 10/1. Tried the online recommended fix to remove a software component snap-in "bluetooth" by selecting Word Options. That did not work as I didn't have a "bluetooth add-in. Any other ideas?

  Hello

  Thanks for asking this question to Microsoft Community.

  If I understand correctly you get an error message when you run Microsoft office. I will help you, but I need to ask you a few troubleshooting questions before proceeding.

  Since when are you facing the issue? The problem is specific to the office? What version of Microsoft Office is installed on the computer? Do you have any security program installed on the computer? Have you done a recent software or changes to the material on the computer?

  We provide more information or if the problem is specific to the office, you can view the query here

  Hope this information is helpful and let us know if you need more assistance.

• I need to reload of Photoshop CS4 and I get the error: "License has stopped working" error message 6. -What this means and how can I solve this problem?

  I need to reload of Photoshop CS4 and I get the error: "License has stopped working" error message 6. -What this means and how can I solve this problem?

  Hello

  Please see error: "License has stopped working". Windows or error: "License has stopped working". Mac OS depending on the operating system you have.

  Hope that helps!

  Kind regards

  Sheena

• Dreamweaver CS4: "license for this product has stopped working": error 6

  I'm working in Dreamweaver CS4. Suddenly, I'm unable to use the program at all. Windows 7 is the operating system.

  It opens and the load, however a white box is displayed indicating that "licensing for this product has stopped working" error 6. Then the program automatically stops.

  I have a valid version of DW CS4 which I have used for years. The original DVD is here with a valid serial number always on the case.

  Already I ran the "Adobe licensing repair tool: nothing helps.» I followed the procedures outlined tool until the 4th and final stage - nothing.

  I need to access this program as soon as POSSIBLE because I need to update a Web site with it. Time is crucial.

  Can someone please help?   Thank you.

  Error: "License has stopped working". Windows

  Error "licensing for this product has expired" | CS4, CS5

  Nancy O.

• Adobe Photoshop Lightroom has stopped working error

  Updated to the latest version of CC - everything worked as expected for a couple of days - earlier this afternoon LR began (and continues) to plant. "Adobe Photoshop Lightroom has stopped working" error - I followed different bits of support instructions - uninstall - reinstall - signature and return - downloaded and committed "Adobe Creative Suite Cleaner Tool" - now, a few hours later, the problem has not been resolved - I need to go back to my project. Unfortunately, I even followed the thread that requested to uninstall the previous 5.7.1 version.

  Please help asap - Kassa cordially

  You don't did us not all the details to help you.

  Just out of curiosity, what happens if you disable GPU usage in the 'performance' of the Preferences dialog box tab?

• Hello, my copy of Dreamweaver CS4 stopped working, a message appears indicating "license for this product has stopped working" error 150:30

  Hello, my copy of Dreamweaver CS4 stopped working, a message appears indicating "license for this product has stopped working" error 150:30. I have a license I bought from Adobe directly, and which has always worked well. Any tips?

  I have a new iMac, retina 5K, 27 inches. end of 2014 with a 4 GHz Intel Core i7, 32 GB memory DDR3, Mac OS Yosemite

  I contacted Adobe support, it seems lie that serial number has not worked because I have chosen English instead of English Intermational! Thanks again for the quick response. Concerning

• Adobe first Pro CC 2014.2 has stopped working error

  Hello guys,.

  Recently, I built a new computer with the following specifications:

  CPU: 4790 k (stock speed)

  RAM: Team Extreem 16 GB (2 x 8) (2400 mhz)

  Motherboard: Asus Ranger 7

  GPU: 780ti Zotac Amp Edition

  Storage: 250SSD Samsung evo + Barracuda 1 TB

  PSU: 850 G2 EVGA

  Operating system: Windows 7 Professional

  All the drivers are up to date.

  So I installed the creative cloud and then to install the applications in the following order: Media Encoder, Photoshop, and first Pro CC. The media and photoshop have no problem but first CC pro crashes when you click on.

  I would click on the first button CC pro and the loading screen pro first will pop up but then her 'has stopped working error' will occur immediately.

  I need to get this problem is resolved in the next few days because I need it for a very important video project. If this problem cannot be fixed in the next 2 days, unfortunately, I have to pay my subscription with adobe (still within 28 days) and use Cyberlink or Vegas.

  I have tried searching the forums and google but you have not found a solution that works for me. Could someone please lend a hand?

  Thanks for posting a screenshot of the Windows system information dialog box: StartMenu > Control Panel > system. (You can scramble all remove the computer, by domain name and workgroup down settings).

  A common cause of accidents involving the ImageRenderer.dll is not have Service Pack 1 installed for Windows 7.