Microsoft mouse 3000 - cursor wont move it please help
original title: I have a mouse microsoft 3000 green light is on ive fact battery but the cursor doesn't move it please help
I have a microsoft mouse 3000 it simply stopped working Ive changed the battery, the green light is on the Red usb port is on the mouse, but the mouse will not move the cursor
Hello
· Were there any changes made to the computer until the problem occurred?
Try the steps in the below article data and check if this is useful.
http://support.Microsoft.com/kb/838398
Hope that information was useful
Amrita M
Microsoft Answers Support Engineer
Tags: Windows
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Thanks for posting your query in the Microsoft Community Forums.
I understand from the description of the problem, that you have problems with Microsoft Wireless Mobile Mouse 3000.
Help me with little information.
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I suggest you to consult the help articles and check if it helps.
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http://support.Microsoft.com/kb/321122
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http://support.Microsoft.com/kb/838398
It will be useful.
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Hi KrystalNicolaides,
· Did you the latest changes on the computer before this problem?
· You receive an error message?
· What version of windows operating system is installed on the computer?
I suggest you follow these methods.
Method 1: Follow the steps in the article.
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http://Windows.Microsoft.com/en-us/Windows7/change-mouse-settings
Method 3: Perform a clean boot to see if there is a conflict of software like the clean boot helps eliminate software conflicts.
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Hello
Thanks for posting your question in the Microsoft Community.
I see that
Microsoft 3000 laptop wireless optical mouse does not work as expected.
Please refer to the sub condition Microsoft articles and check if the steps to help you resolve the issue you are facing with the mouse.
Troubleshoot a wireless mouse that does not correctly
http://support.Microsoft.com/kb/321122
Troubleshoot the incidents of the response to the mouse or wireless keyboard:
http://support.Microsoft.com/kb/838398
Post back with the results. If you need help with Windows in the future let us know and we will be happy to help you.
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hzonmd,
Thank you for visiting the Microsoft Answers community forum.Here is an article that has several for your wireless mouse troubleshooting steps and should help you to solve this problem:
The Microsoft wireless keyboard or mouse does not work as expected or respond intermittently
http://support.Microsoft.com/kb/838398Please try these steps and let us know if you need additional assistance.
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
Microsoft wireless mobile mouse 3000 will not connect
I had a mobile wireless 3000 microsoft mouse when I put my mouse usb pen in the computer it flashes green but then it turns green, but my connector on my mouse is, nt connect to my pointer on the computer could please tell me the convenience store ive tired to put it in different usb ports & he even doe work of the sww.
Hello
You need get the latest mouse drivers and make them ready to re - install (perhaps several times).
Download - SAVE - go to where you put them - when ready Right Click on - RUN as admin.
Tips for solving problems of USB devices - and a Mr Fixit
http://windowshelp.Microsoft.com/Windows/en-us/help/c39bd203-f729-47a4-8351-83291e13c8a81033.mspx#EGBPanel configuration-Device Manager - click in the empty box - then DISPLAY - view hidden now devices look everywhere EXCEPT the USB controllers for your device (cannot be found) and if find you it do a RIGHT CLICK and UNINSTALL all. The device is your mouse or similar. Now go to the USB and UNINSTALL ALL controllers in the category, but the category itself. APPLY/OK - REBOOT
Try to install your mouse like new.
Software MS - is of latest version 8.x, which just came out
http://www.Microsoft.com/hardware/download/download.aspx?category=MKThis refresh battery USB and hopefully it will allow the unit to install. (Possibly a hub powered).
Here is the similar procedure under XP, Vista is the same, except that we need to clear the specific device if present.
http://support.Microsoft.com/kb/310575This is a utility to help you, but do 1 above.
USBDeview is a small utility that lists all USB devices currently connected to your computer, as well as all USB devices that you previously used. Run Options and check the 1st three choices to see if one is there. Try to remove all instances and restart then plug in the mouse.
http://www.NirSoft.NET/utils/usb_devices_view.htmlAgain try to install your mouse like new.
===============================
If nothing works:
Wireless 3000 has a 3 year warranty
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=005&active_tab=systemRequirementsWarranty
http://www.Microsoft.com/hardware/warranties.mspxI hope this helps.
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Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">-> -
Microsoft Mobile Mouse 3000 does not
I have a relatively new Microsoft Mobile Mouse 3000 which has just stopped working. The mouse has functioned well for three months. I just changed the battery in the mouse. I plugged the transmitter into the USB port after starting my laptop. Normally, there is a green light that turns on the top of the transmitter. Now there is no light and I get an error message on the display, indicating that the USB device is not recognized and that the unit is defective.
Help, please.
Hi RJ Moy.
Thank you for using answers Forum.
I found an article that can help you solve this problem:
http://support.Microsoft.com/kb/315973
Follow the troubleshooting steps if you want and let us know how it works.
Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
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Hi faignard,
Thanks for the reply. It is regrettable that uninstall the existing mouse device manager drivers did not help to solve the problem.
I suggest that you go to the program and features under programs installed and check if there are any associated with IntelliPoint software or any software application related to the mouse installed. In the affirmative, please go ahead and uninstall them and then try to install the driver software IntelliPoint 8.2 in compatibility mode as stated in my previous post dated 22 December 2014. See the following link on how to uninstall program:
http://Windows.Microsoft.com/en-us/Windows-8/uninstall-change-program
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