Mistypes keyboard: Microsoft Natural Ergonomic Desktop 7000

Microsoft Natural Ergonomic Desktop 7000 bought on Amazon.com, made on 11 April.
Hello
I use Windows 7 Enterprise Edition on a Dell laptop. I recently bought a "Microsoft Natural Ergonomic Desktop 7000" from a dealer online. When I used it first, it worked perfectly.
I had some problems with the software on my computer that I did research and corrected. After that the keyboard worked perfectly, but to halfway through the next morning it started to be very weird. For example, the key 'a' type 'gy '. This leads me to believe that the key mapping does not work somehow. The keyboard of the laptop works fine, and a USB keyboard that I have works correctly with this laptop. In addition, the mouse that came with the wireless keyboard continues to operate correctly. I tried on another computer. After downloading the software, I had the same result as on my computer.
In Microsoft Keyboard diagnostics, when I quand je tape type 'a' it slap 'gy' and said:
Legend: G (do) - 0 x 22
Key: (Do) - 0 x 15
Legend: G (break) - 0 x 22
Key: Y (break) - 0 x 15
Unknown key - HID Input
Unknown key - HID Input
STOP SCROLL: OFF
CAP LOCK: OFF
NUMLOCK: WE
F LOCK: UNKNOWN
This makes me wonder if the language of the keyboard has been changed somehow a language which has the double-byte characters.
I have uninstalled/reinstalled drivers keyboard, cleaned the registry, compared the keys to register Keyboard Layout against another computer, removed the device in the Device Manager etc etc, without success.
Can you help me?
Cindy

Hi Cindy,.

Because the keyboard does not work with any computer, it seems that this is a unwanted material. I suggest you to contact the assistance material support team. They should be able to help you.

See the link.

http://www.Microsoft.com/hardware/en-us/support/contact-us

Tags: Windows

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