Model HP 625 cooling fan problem

Hello

I would like to ask questions about my cooling fan of my model HP 625. A few days ago, I noticed that my PC starts to overheat too with "Everest" monitoring program. It indicates that graphics cards ATI Radeon HD 4500 1 GB (what is intigrated in the motherboard) gose up to 83 C and the PC stops. After that, I noticed the cooling fan dosen't work, it starts on max speed, only when it reached the critical level of heat and stops / no error messages appear. "Tried to look in the BIOS, set up for fans cooling options, but there is only one option Always turn on the fan when the use of current alternative" and nothing else. Tried to use the "Fan speed" program which allows to adjust the speed of the fan on a different pace, according to what she monitors and cools but cela did not. The program find the cooling fan and he sets up on the desired speed, but no effect, it starts only when it reaches the critical level. Everything is correctly connected to the motherboard.

Hi menester.

It seems to be a hardware malfunction with your fan and heatsink to the system of the computer. However try to update BIOS for your NB to www.hp.com and keep the NB under observation for a few hours, also make sure that ports of breakdown of your NB is clean and the NB is placed on a hard flat surface and then check if the problem is solved or not. If this is not so for sure it's a hardware problem so contact HP Technical Support and get the repaired NB.

I am an employee of HP.
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