Monitor and system used "wake up" mode ensures

I tell my story so that others may not feel as if they were alone in their perdicament. My story starts like this:

I bought the m9520f and and w2408h last Saturday and have been enjoying the PC immensely. I really like HP and wouldn't not consider purchasing another manufacturer - even with the troubles, I'm going to wear. Everything worked well until Sunday night, when I put the system into "sleep" mode and returns an hour later. I had put the system into "sleep" before but was returned to him several minutes later. But this time after leaving the PC in "sleep" for an hour, the system will not turn back. The lights on the PC itself would come on (from the green 'sleep' to the 'blue'), but the monitor would refuse to wake up. I called support and even they could not understand it. We have tried to unplug the pc and all its ropes, but nothing worked. I hooked up the monitor to my other pc, and it worked well, so I knew there was nothing wrong with the monitor. Earlier Saturday the PC would not recognize Monitor driver then maybe had something to do with it. Hmmm. When I disconect the PC monitor would come and it lights on the keyboard would be as well. When I plugged the monitor of the PC turns on but keyboard lights wouldn't. Strange. The monitor would immediately switch to "standby" mode as soon as I plugged the HDMI or VGA - in fact just before he would monitor OSD would be inidcate that niether the HDMI or VGA were connected (which they were physically). So I knew that the monitor was not to recognize the conection. Communication between the monitor and the PC must have been the cause. After about 45 times to turn on and off Alternatively the monitor and the PC, the monitor has FINALLY acknowledged that there was a link and my PC on - WHEWWW. I was afraid that I would have to discuss with the people at Circuit City for an Exchange. I still don't know what happened, but all I know is that I will NEVER put this monitor or PC in sleep in the future. Here are the symptoms that I lived in case someone else there is in the same perdicament. It seems to me that this can be cured with a software update - but I'm not smart enough to Koe for sure:

Tip #1: The PC would not recognize Monitor driver

Tip #2: This happened after leaving the monitor and the PC in 'sleep' for more than 30 minutes

Tip #3: The PC lights (clear blue power, stable, flashing green light on the back and the dvd player opens) but the rest of the monitor to sleep

Tip #4: The monitor refuses to acknowledge that it is "connected".

CUE #5: The PC "blockages" accordingly and refuses to switch (kind of caught between being on and "sleepy")

Tip #6: When the PC finally trun on the driver and the software supplied with the monitor that he would not recognize Saturday had risen from PC (hmm - I chose to not reinstall)

My recommendation: do NOT try to install the driver provided with your monitor and DO NOT put your system into "sleep" for more than 15 minutes.

My system: Pavilion Elite m9520f with monitor w2408h 24 inches.

LAST UPDATED:

After several weeks with the computer, I found the solution. I did through trial an error. First of all, let me say that I don't have the option of returning the PC to the retailer, because it was Circuit City and they had to stop their activities - so I couldn't do that. Here is the solution for those of you are having problems with your PC do not 'wake up' sleep: (Please note that some documents below may be repetative and you could read what follows before in my previous updates - I just wat to summarize below for some people)

1) to update drivers (ALL)

(2) update the BIOS (very Important!) on the site of HP

(3) HP has a problem with USB devices (external drives, USB mouse, anything with USB and Yes, that includes your monitor). Which MAY have something to do with the "bus controller" driver who refuses to this day to be installed on the 'updates '. I was not able to install this darn update, so I gave up. I know that many of you have had trouble with that as well so I'll leave for another topic on the forum of "solve". All I have now is that I've resigned myself to the fact that it will never be installed and I'm fine with it. Anyway, my main concern was the problem of "sleep". Getting back to what I was saying, the HP has a problem with the USB devices. In other words, all USB DEVICES MUST BE REMOVED before you go into sleep - if you do not, then the system will NOT "wake up". What I've learned, is to remove all USB devices before entering the sleep and my system will go to sleep and wake up without problems - for me, it was just a matter of having disconnected and reconnected once the system was awake. Of course, those with a USB mouse, I recommend that you get a mouse not USB. Fortunately also my HP w2408h monitor is connected through a HDMI cable so I don't have the problem of having to disconnect and reconnect it. The manual of the suggested w2408h connect it by HDMI AND USB but only connect it via HDMI and it works perfectly for me - DO NOT CONNECT THE USB cable on the screen because then you will have the problem of sleep.

Resolved solution!

(now, if I can get my gosh darn controller BUS to install and my blu - ray to panic game then that would be nice - arghhhhhhh!)

Hope my experience helped the people there!

Message edited by m9520fUSER on 02/12/2009 20:35

Tags: HP Desktops

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